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Mercure Aberdeen Caledonian Hotel
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Reviews (1,028)
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Reviewed February 21, 2014

Stayed in the hotel for one week, it has a good restaurant and the internet is great!
The room was small, but probably they have bigger ones if you are keen to pay, the localization cant be better, just in the city center.

  • Stayed: October 2013, traveled on business
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Thank Ozeas X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this reviewResponded February 24, 2014

Dear Ozeas X,

Thank you for your recent review.

I am glad that you enjoyed your stay and noticed our excellent Wifi which is currently the fastest in the city and soon to become 5 times faster!

We have numerous room types ranging from singles to suites so there are definitely rooms to suit all requirements.

Kind Regards

Colin Gunn
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

Good enough bed for the night. Room clean and adequately equipped. Reception staff pleasant. Didn't try breakfast as expensive and other options nearby. Location excellent - close to station, buses and Union Street. Good value in an expensive city.

  • Stayed: February 2014, traveled with family
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Thank parsimony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this reviewResponded February 17, 2014

Dear parismony,

Thank you for your recent review. I am very pleased that you found the hotel good value for money and that our cleanliness and friendliness coupled with our excellent location made for an enjoyable stay.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Wouldn't pay the 'full price', however managed to get a good deal with an online booking company and it was well worth the money. The room was huge, clean and quite luxurious. The standards are pretty high I would say and of course it is absolutely central in Aberdeen so close to shops, restaurants, everything really! All in all, we enjoyed our night there.

  • Stayed: September 2013, traveled with family
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Thank isobel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneBourque, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this reviewResponded February 3, 2014

Dear isobel m,

Thank you for your review of your recent stay.

I'm glad you found your room to be spacious and of a good standard and that you were pleased with the rate you got online. If you are ever booking again please visit our own website as Thsitle guarantees our customers the best available rate online by booking direct with us.

We look forward to welcoming you back in the future.

Kind Regards

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Reviewed January 31, 2014

We stayed for 2 nights as the central location is excellent, as is the small car park. However we arrived tired and laden with luggage, carried our suitcases up the outside steps into reception and were offered no help with our cases. We were in an executive room and even when you came out of the lift there were more stairs and fire doors to negotiate. The room was okay, but had one set of towels and one bathrobe for a double!!! Despite asking reception more towels did not appear and there just seems to be a casual attitude to guests. Will not go back.

  • Stayed: November 2013, traveled as a couple
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Thank Justonemoreholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneBourque, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this reviewResponded February 1, 2014

Dear Justonemoreholiday,

Thank you for your honest feedback on your recent stay. I'm sure as you can see from the below reviews this is certainly not the way we treat our guests.

I apologise that no one offered assistance with your luggage however as you arrived via the main front entrance unless someone is positioned at the front doors it is very tricky to see people carrying luggage up the stairs. We are however always more than happy to help our guests in any way and should you have asked one of the team would have been happy to do this for you.

With regards to the stairs and fire doors, as a 121 year old listed property we do have a number of 'quirks' which unfortunately we cannot change but we definitely see these are charm and character however I am sorry that these incovenienced you. I will definitely be using this as an example to ensure the team are more proactive in asking if our guests require any assistance as this should, as a standard, be offered during check in.

With regards to the towels I can only apolgise and will be taking this up as a matter of urgency with the housekeeping team.

If you are ever in Aberdeen again and wish to give us a second chance please do not hesitate to contact myself directly and I will be happy to deal with your booking.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

My husband and I stayed at this hotel for one night when we visited Aberdeen. It is centrally located, just off Union Street and a two minute walk from the Art Gallery and His Majesty's Theatre. The railway and bus stations are less than a 10 minute walk away. Staff at the hotel were extremely helpful and friendly. The standard of accommodation was excellent. Linens and towels were top quality. We stayed in a superior room which overlooked the Gardens. The internet connection in our room was strong. I would recommend this hotel and would use it in the future

  • Stayed: January 2014, traveled as a couple
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Thank pinklorry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneBourque, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this reviewResponded January 29, 2014

Dear Pinklorry,

Thank you so much for your kind review on your recent stay with us.

I am glad you enjoyed our location and also our wifi. We currently have the fastest wifi in the city and believe it or not we are due to upgrade to 5 times our current speed!

We look forward to you visiting again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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