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“More than adequate, but grossly overpriced.” 3 of 5 bubbles
Review of Mercure Aberdeen Caledonian Hotel

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Mercure Aberdeen Caledonian Hotel
Ranked #16 of 63 Hotels in Aberdeen
Certificate of Excellence
London, United Kingdom
Level Contributor
102 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“More than adequate, but grossly overpriced.”
3 of 5 bubbles Reviewed July 12, 2013

There's an old saying that says 'you can't polish a turd, but you can roll it in glitter' and that's kind of how this hotel is. It has an air of long faded grandeur and although my bathroom had new, good quality fittings and there were some artsy pictures on the wall of my very small room, you still kind of get the sense that the entire place is very slowly falling apart.

For all of the above though, the hotel is in a great location in the centre of the city and without exception, the staff, were cheerful, friendly and unfailingly helpful.

I think that if I'd paid £80 or at a push, £90 a night for my room, I would probably have been pretty well satisfied with what I got for my money. As it was, my room cost £140 per night and for THAT money, my expectations were way in excess of what I actually got.

In conclusion, this is not a terrible hotel by any means, but it simply isn't worth the price that they're charging.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneBourque, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, July 31, 2013
Dear Julian
Thank you for your valuable feedback. Aberdeen as a city in general is expensive with house prices as well as travel and general cost of living out ranking all cities outwith from London in the UK. Aberdeen's average room rate for this current year is £133.00 taking into consideration weekends where the rate drop dramatically. Our current rate for our property is competitively placed and we review this on regular basis to ensure value for money. We do strive to provide great service and have within the past 5 years invested over 6 million with the recent completion of refurbishing our restaurant bar and lounge areas as well as replacing all our rear windows.

Jane Bourque
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
    322
    321
    140
    60
    30
See reviews for
79
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
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English first
Manipal
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

This was my second time in the Thistle Caledonian. Ideally located in the heart of the city, the rooms are nice and cozy and staff; friendly and helpful. But I got a feeling that the price somehow did not justify the comforts and the conveniences. I will definitely be looking at some other hotel for my next visit in Aberdeen.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Goldrusher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor S, Guest Relations Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, July 12, 2013
Dear Goldrush

Thank you very much for your recent review, great to hear that you enjoyed your stay here at The Caledonian, however not great to hear about your thoughts on the price. Sadly Aberdeen does work on the same price band as London during the week and as you will find when looking at other hotels we are very competitively priced for our city centre location, hopefully we will see you in the near future.

Kind Regards
Conor Summersgill
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 4, 2013

Have stayed in this hotel a number of times and have never had any complaints, staff helpful and friendly, service is great and rooms are clean and comfortable. I had a single room and it is kitted out perfectly for a night away.

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sooz037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor S, Guest Relations Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, July 5, 2013
Dear Sooz037
Thank you for your recent review on the Caledonian Thistle Aberdeen, Great to see you enjoyed your stay and have previously enjoyed your stays here with us. We work hard to keep very high standards and its great that i can pass your comments on to our team here.

Kind regards
Conor Summersgill
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

We recently stayed for 2 nights over the weekend. The hotel is ideally situated for the city centre and only a short taxi ride from the airport. facilities were good but lack of air-conditioning in the room meant it was a bit hot for sleeping well. However, given the price we paid I would still recommend the hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marminiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor S, Guest Relations Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, July 5, 2013
Dear Marminiac

Thanks for your recent review at on the Caledonian Thistle Aberdeen great to see that you enjoyed your stay here with us and made use of our great city centre location, hopefully we shall see you again maybe when you return you could sample our vintage afternoon tea on your next visit.

Kind Regards
Conor Summersgill
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

An established hotel in a great city centre location. The hotel had a small to medium size free car park at the rear. The food was good staff helpfull. The room was large being an older building. The bar had a view on to Union Terrace Gardens. Most enjoyable stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Roddy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor S, Guest Relations Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, July 1, 2013
Dear Roddy R
Thank you for your recent review on the Caledonian Thistle Aberdeen, Great to hear you enjoyed your stay and enjoyed all that the hotel has to offer. Hopefully we shall see you in the near future for a return visit.

Kind Regards
Conor Summersgill
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 23, 2013 via mobile

Very clean great staff very friendly good food could not complain about any thing . Room was lovely and clean . Been here a few times and for sure return next year. I would recommend this to friends and family for leisure or business stay. Thanks team Caledonian .

Stayed June 2013
Helpful?
1 Thank Lindsay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneBourque, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, August 15, 2013
Dear Lindsay A

Thank you for spending the time to review our property. Its is only with feedback we can strive to delivery excellent service and I am glad to hear you enjoyed your stay and you will be back.

I will look forward to welcoming you back to the Caledonian.

Best Regards

Jane Bourque
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 6, 2013 via mobile

I had just come from a horrible hostel in Edinburgh when I checked into the Caledonian in Aberdeen, so I was ecstatic to have a clean bathroom and queen sized bed all to myself! The hotel is only a five minute walk from the train station or any of the shopping centers. You probably won't have much ofa view out your window, but that doesn't really matter. The music hall is also right around the corner. I highly recommend this hotel for your stay in Aberdeen.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Claireann08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor S, Guest Relations Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, June 8, 2013
Dear Claireann08

Thank you for you recent review on the Caledonian Thistle Aberdeen, Its great to hear you enjoyed your stay here with us and hopefully we will see you in the very near future, and when you next make your booking ask for a room with a view over Union Terrace Gardens its possibly the best view in Aberdeen.

Kind Regards
Conor Summersgill
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Aberdeen Caledonian Hotel

Property: Mercure Aberdeen Caledonian Hotel
Address: 10-14 Union Terrace, Aberdeen AB10 1WE, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Aberdeen
#14 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Aberdeen Caledonian Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
Mercure Aberdeen Caledonian Hotel, is perfectly placed for exploring handsome, vibrant Aberdeen, known to the world as the Granite City. Located in the centre of Aberdeen, overlooking Union Terrace Gardens and five-minute walk from the railway station, The Caledonian Hotel is a grand example of the city's distinctive Victorian architecture. It's close to many local attractions, and an excellent base for touring the Highlands. ... more   less 
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Also Known As:
The Caledonian, Aberdeen Hotel Aberdeen
The Hotel Aberdeen
Caledonian Thistle
Mercure Aberdeen Caledonian Hotel Scotland

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