Every Friday our company order in rolls as a treat and we usually get them from another reliable source. We fancied a change and decided to order from Prego for the 2nd time (the first time we called we couldn't get through and when we finally did, we were rudely told that it was too late - 10.30am). The selection of rolls on offer is a bit more varied and includes black pudding as one of the options. I called this time and asked to order some rolls for delivery. The girl on the phone didn't even know if they did deliveries and I felt a bit silly for asking. It states clearly on the menu that they deliver for a minimum order of £10. I heard some shouting back and forth and was passed onto another lady (not with the best phone manner may I add) and was told that they didn't think they delivered that far and that the driver was already out for deliveries (9.30am). They took my order anyway and said that they would call back to confirm. It was all a bit strange. They called back about 15 minutes later and was told that they don't deliver that far. May I note that when one of my colleges went in to pick up a menu he was told that it would be no problem to deliver to our workplace. The customer service of this pace on the phone is shocking. We will NOT be calling again. It doesn't take much to say a little 'thanks' or 'sorry'. But then that's Aberdeen for you.
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