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“Excellent city location” 4 of 5 bubbles
Review of Hilton Garden Inn Aberdeen City Centre

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Hilton Garden Inn Aberdeen City Centre
Ranked #5 of 63 Hotels in Aberdeen
Certificate of Excellence
Macduff, United Kingdom
2 reviews
“Excellent city location”
4 of 5 bubbles Reviewed December 13, 2013

Perfect location with friendly attentive staff. Highly recommend visiting Thurston and his colleagues in the bar as very knowledgeable in cocktail making! On site parking which is handy when in the centre of any city. Would recommend.

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lorna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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  • English first
  • French first
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English first
Aberdeen, United Kingdom
1 review
5 of 5 bubbles Reviewed December 10, 2013

My wife and I shared a lovely night at the hotel. The accommodation was first class, well appointed and spotlessly clean. The restaurant food was excellent as was all of the staff we dealt with. The location is minutes away from the city centre so this is an ideal hotel for taking advantage of this.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Scott M,

Thank you for your feedback, I am absolutely delighted that you enjoyed your stay with us and glad to know that my team looked after you well. Thanks again and I look forward to welcoming you back.

Yours sincerely
Nitin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
117 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 bubbles Reviewed December 8, 2013

I was there for leisure and would say this hotel is better for business, but given the standard of hotels in Aberdeen I was happy with my choice. Rooms were clean, location was good. Interiors could have been better given it is a new hotel and would have expected more from the Hilton, but still good enough. Expansive breakfast - service at the front desk could be faster, seems like there may not be enough staff - stood 30 minutes waiting to check in. Overall would stay again - not for a romantic weekend, but if you are there for business or just for a bed whilst visiting friends and family like me, then it is perfect.

  • Stayed November 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ionise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Ionise,

Thank you for your review. I am pleased to know that overall you enjoyed your stay. However, I am disappointed with some aspects highlighted by you which failed to meet your expectations. I have discussed your feedback regarding slow service at Front Desk with my Front Desk team and I can assure you that this has been addressed.
I look forward to welcoming you back to the hotel on your next trip to Aberdeen.

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed December 8, 2013

The rooms on the 5th floor is so noisy and staff refused to change room. I had no choice as it was 1 in the morning so I couldn't change hotels. I was shattered for my work tomorrow. The night staff were absolutely terrible with a bad attitude

  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 8, 2013
Dear Kevin Y,

From the outset, I would like to apologies for the inconvenience caused to you. I have investigated this matter thoroughly and unfortunately, the hotel was completely full apart from one room that was supposed to be a late arrival. I understand that this room was offered to you after our night audit was run.
I can assure you that I will also investigate the attitude of the night staff that has been highlighted by you. This is the first time that I have received such feedback about my night team and I will address it as a matter of priority.

I hope this does not influence your decision of staying with us again. We look forward to welcoming you back.

Kind Regards
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire, England
Level Contributor
335 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

We frequently visit Aberdeen, but have not been for a while, when we realised there is now a Hilton Garden Inn we decided to go for it as they are always fabulous and reliable in the USA.
This one did not disappoint, it was great in every way. We had a superior room at the back of the Hotel which overlooked the courtyard and was very quiet. The room although not as spacious as those we have stayed in in the USA, was a good size, especially by UK standards, it was very clean & comfortable with every amenity you could wish for including a small fridge. We stayed for 3 nights over the weekend and although I believe this can be a very expensive hotel on week nights (as are most in Aberdeen) we got an excellent weekend B &B deal by booking in advance on the Hilton website. The breakfast was amazing with every hot and cold choice imaginable, the staff were all most helpful and friendly and it is a 5 minute walk to Union Street. The hotel does have a small car park which is on a first come first served basis, it cost £8 per 24hours, there are also other car parks close by. We will definitely be returning.

Room Tip: The rooms at the back of the hotel are probably quieter.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stokersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear stokersam,

Thank you so much for such a wonderful review. I really appreciate the time and effort that you have taken to describe the facilities of our lovely hotel.

I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests.

Thank you for your kind comments regarding our staff and for the recommendation, we look forward to welcoming you back very soon.

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pau, France
1 review
4 of 5 bubbles Reviewed December 2, 2013

a very nice hotel for a business trip but too expensive for a personal trip. located in the center of aberdeen. newly constructed building. as it is only worth for a business trip i do not thing a bath tube is necessary in the bathroom. the room amenities are sufficient and i am sure we can ask some more if it is really necessary, suchas shaving kits etc. the hotel is well situated, close to the busy union street. the reception staffs are effective and friendly on treating the customers.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laufer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Laufer S,

Thanks a lot for sharing your experience with fellow travellers. I am delighted to know that you enjoyed your stay with us and found the staff to be very friendly and helpful.
We all look forward to having you back with us.
Yours sincerely
Nitin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 27, 2013 via mobile

We stayed here for a week and were so impressed. The rooms are spotless and cleaned daily. The rooms are warm, have great wifi, large tv, fridge and safe. Have a bath and separate shower. Meals are amazing lunch and dinner. Breakfast was great large selection of hot and cold. Business centre was great free printing and copying and gym is a fantastic size for a hotel like this.

Staff were just so lovely and would do anything for you.

So impressed loved our stay.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Lynz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Lynz A,

We appreciate you taking time to write this review and are proud as punch to hear such positive feedback. I am delighted to know that you enjoyed your meal at our restaurant. Our restaurant and bar team is very passionate about delivering great food and service. Your review put a big smile on their faces. Thanks once again for recognising and appreciating their hard work.

I look forward to welcoming you back.

Yours sincerely
Nitin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Aberdeen City Centre

Property: Hilton Garden Inn Aberdeen City Centre
Address: 31 St. Andrew Street, Aberdeen AB25 1JA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Aberdeen
#3 Romantic Hotel in Aberdeen
#4 Luxury Hotel in Aberdeen
#5 Family Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Aberdeen City Centre 4*
Number of rooms: 100
Official Description (provided by the hotel):
Conviniently located modern hotel with great service. Hotel has won several award for its impeccable service and modern decor. Enjoy youer evening at Native restaurant, celebrating the best of land and sea with finest steaks, seafood and wines. ... more   less 
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Also Known As:
Hilton Garden Inn Aberdeen City Centre Hotel Aberdeen
Hilton Garden Inn Aberdeen City Centre Scotland

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