After reading the reviews on here, my partner and I decided to book the Craibstone Suites for 2 nights. We booked the Superior Executive Suite - apparently the best available suites they have.
We were very disappointed with the quality of the rooms. For the best that they have available it’s quite shocking. We stayed 5 minutes in the Superior Executive Suite and asked for another room. The receptionist was very helpful and allowed us to view another room and decide if we wanted to move - which we did.
The problems with the Superior Executive Room - The actual room was bigger but it was not well laid out. There was only one tiny sofa facing a wall directly infront of you. When watching TV you would have to strain you're neck to look up it was that close. The bedroom was tiny and one bedside light was broken. The kitchen was bigger with a table and chairs, but again one spotlight bulb was broken. To be honest, even if the bulbs were working it still wouldn't be enough lighting. My partner had a sore head from the dullness in the rooms. There was no view as the windows were looking directly at the side of a building. We generally felt crammed into the suite. The only good aspect of this suite was the bathroom which I couldn’t fault. It had a large shower and bath which looked lovely.
The Smaller room (don't know which suite it was) - We moved to a smaller room across the hall but it was much better. There was a proper seating area with 2 sofas’ (one sofa was broken and wouldn't fold away properly at the bottom), and large TV which was more practical for us. It was a smaller kitchen but that’s only expected. It made such a difference having 3 big windows unlike the Superior suite, we didn’t feel crammed in and the lighting was slightly better.
The heating in the room was slightly pathetic. It was either freezing or roasting hot. Through the day we had to leave the windows open to let the room cool. When taking a shower it would be nice to have an extractor fan, but no. This meant that the room was stuffy and ridiculously hot even when the windows were open.
The bathroom was tiny; it was joined onto the bedroom and had a sliding glass door. The shower door was pathetic and kept collapsing when opening and closing. My partner had to come and open the door for me to stop it collapsing on top of me. This was very dangerous and quite scary. I don’t understand why they can’t get it fixed or invest in a decent shower door.
There are no balconies as described on the website. I had specifically asked for a room with a balcony but I was told that they didn’t receive my request as I booked online. Apparently, there are only 2 rooms with a balcony - one of which is tiny, judging by other travellers reviews.
I also noticed that there is a sofa in the entrance hall. At night they take away the pillows on the sofa? Really off-putting that you are staying somewhere where people will assume the guests might steal the pillows.
There are some nice touches such as milk, orange juice, cereals and croissants that are replenished daily. However, these nice touches cannot hide the faults in both rooms we were in. For the price that light bulbs and a lick of paint would cost, I really think they need to make the effort.
There is a lack of parking directly outside the hotel. If you are lucky enough to get a space, it will set you back roughly £3 per hour up until 8pm. There are other car parking facilities available nearby but this is a nuisance when walking with luggage.
Overall I will not be staying at the Craibstone Suites again, it’s a great location but not for us.
- Official Description (provided by the hotel):
- Luxury serviced hotel suites in the heart of the granite city; Aberdeen, each suite complete with LCD TV, Free wi-fi internet and complimentary breakfast essentials pack ... more less
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- Also Known As:
- The Craibstone Hotel Aberdeen
- The Craibstone Suites Aberdeen, Scotland