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Jurys Inn Aberdeen Airport
Ranked #12 of 65 Hotels in Aberdeen
Certificate of Excellence
Reviewed December 18, 2013

This hotel was okay, nothing spectacular. It's an older property, you have to take your bags to your room on your own, there's no doorman or bellhop. The furniture in the room was old and outdated so was the bathroom and carpet. Food at the restaurant was mediocre at best. I would stay here again for a quick overnight stay but definitely not long term. It's pretty far from the city and shopping and restaurants. The best part about it was the airport shuttle, as soon as you call they come and pick you up right away.

  • Stayed: August 2013, traveled on business
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Thank ctanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded December 23, 2013

Dear Reviewer

Thank you very much for taking the time to pass on your feedback about the Thistle Aberdeen Airport Hotel. I'm sorry we didn't meet your expectations on this occasion however we look forward to welcoming you back to the hotel in the future where we hope to demonstrate one of our newly refurbished bedrooms as the hotel is now 100% complete.
.
Kind Regards

Shona Westland
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 - 544 of 563 reviews

Reviewed December 3, 2013

We stayed overnight for a function and were very impressed with all aspects of our stay - the warth of the welcome and checkout, the decor, the cleanliness of the rooms and way the were presented, the breakfast - all were superb, and totally exceeded our expectations. The exterior of the hotel is not the prettiest, but it's clearly very well run with great attention to detail and a real focus on customer service. Oh, and our Take That tribute night function was very well run as well, very enjoyable. Well done to the staff and managers at the Thistle Airport.

Room Tip: We were in Room 84, very large and well appointed. Great to have a good hairdryer with a long lead.
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  • Stayed: November 2013, traveled with friends
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Review collected in partnership with this hotel
Thank lesley_wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded December 7, 2013

Dear Reviewer,

Thank you for taking the time to complete your positive feedback. I am delighted to share your comments with the team, that you were impressed with the service and staff at the Thistle Aberdeen Airport Hotel.

I hope we can welcome you back again to our tribute nights next year.

Kind Regards

Shona Westland
Operations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

There were 10 of us booked in for the night as it was an 80s evening, and my chum had decided to go here for her Hen Night. In my comms with the events staff beforehand, they were all fantastic and very accommodating. All the wee requests I had (for an early check in room, to help with goodie bag distribution and so on) the staff I was in contact with couldn't do enough to help out. On the actual day, myself and my friend (not the bride) came in early to set up and decorate the room. All check in staff were fantastic. Friendly, warm, genuine and had a sense of humour (quite unusual for some hotels I've stayed in). The night was great, food fantastic, band great, and we all had a brilliant time. No issues, all went without a hitch.

Room Tip: Were just in a general twin room. Fab size, 2 big double beds. We faced into the wee square at the...
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  • Stayed: November 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Lesley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded December 4, 2013

Dear Reviewer,

I am delighted to hear that you had a brilliant time at the Thistle Aberdeen Airport Hotel, your feedback is much appreciated and I hope we can welcome you back in the near future.

Kind Regards

Shona Westland
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013 via mobile

Let's face it. You would only stay here because you have to ie flight next day. Having said that and contrary to the airport website there is a Premier inn and a Courtyard hotel next to this hotel (and to save you reading the rest of this, you should try the Premier inn first !).

The hotel is expensive - £190 a night but with no real justification other than it has a good WiFi signal !!

Having dragged out cases to the hotel (luckily it wasn't raining) we discovered that there is a courtesy bus but it has to be booked in advance and cannot be guaranteed :-). They also cannot guarantee the wake up call you ask for - so why offer it then ??!!!

The hotel is pretty much a good example of a rather basic hotel that tries to make out it is of a higher standard that it is. The staff were friendly but not overly helpful almost as if it is understood that they are unlikely to see guests more than once. Finally, don't be conned by being offered the Laird Suite (room 80) at least not in winter - it's too cold Being offered portable heaters having paid £190 for the room isn't really on.

Premier inn in a better option in all respects as reflected by the fact that it gets booked up first !

Stayed: November 2013
Thank VeitchB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded November 28, 2013

Dear Reviewer,

Thank you for taking the time to write a review, I was disappointed to read you left the hotel feeling less than satisfied. I would like to assure you that all feedback is taken very seriously and that your comments have been passed on to the team at the Thistle Aberdeen Airport Hotel in order that the appropriate action can be taken. Our courtesy bus can be arranged by the direct dial telephone situated at arrivals and is run on a demand basis rather than being able to pre-book, I am sorry this was not made clear to you. If the wake up call system reports a failure our staff is instructed to call the rooms to ensure guests receive the calls therefore all guests are guaranteed their wake-up call.

Once again I am sorry for your disappointing stay and we hope that we can welcome you back in the future in order to change your perception of our hotel and service.

Kind Regards

Shona Westland
Operations Manager

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Reviewed November 20, 2013

When you arrive at the Thistle you are met by friendly sraff only to willing to assist you through the check in process, the bar staff were pleasant and efficient as well as the waiting staff, but if i could mention the breakfast waiting staff are extremely compentent with a cheery smile in the morning just what you need when you are away from home.

  • Stayed: October 2013
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Thank bg51del
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded November 25, 2013

Dear Reviewer,

Thank you for your kind comments and I am delighted to hear that the staff were friendly and helpful towards your needs.

I hope that we can welcome you back in the near future.

Kind Regards

Shona Westland
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Nice friendly service,clean rooms and nice choice for food on menu.In general i am not a huge fan of the Thistle hotels after staying in the Thistle Inverness.Found Inverness Thistle rooms dirty and uninviting.But yes Aberdeen AIRPORT is very good.

  • Stayed: October 2013, traveled with family
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Thank senga_gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded November 12, 2013

Dear Reviewer,

Thank you for taking the time to post your feedback online. I'm very pleased to hear that you found the Thistle Aberdeen Airport to be very good and I hope we can welcome you back in the near future.

Kind Regards

Shona Westland
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Quite a friendly hotel, the bar prices are a little expensive otherwise very good and clean. The staff are very friendly and helpful. Would recommend it to anyone who is travelling via the airport or heliports

Room Tip: Rooms facing the gardens are quieter than those facing the road
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  • Stayed: October 2013, traveled on business
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Review collected in partnership with this hotel
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shona W, Manager at Jurys Inn Aberdeen Airport, responded to this reviewResponded November 12, 2013

Dear Reviewer,

Thank you for taking the time to review your experience with us. I am delighted to hear that you would recommend the Thistle Aberdeen Airport for travellers using the airports or Heliports.

Kind Regards

Shona Westland
Operations Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Aberdeen Airport

Address: Argyll Road, Aberdeen AB21 0AF, Scotland (Formerly Jurys Inn Aberdeen Airport)
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Aberdeen
Price Range: $55 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jurys Inn Aberdeen Airport 4*
Number of rooms: 147
Official Description (provided by the hotel):
Situated a short walk, or complimentary door-to-door shuttle bus ride from the airport terminal, Jurys Inn Aberdeen Airport is an ideal choice for business or leisure guests looking to explore the awe-inspiring Highland landscapes and traditional Scottish towns. Just 1 mile from Dyce railway station and 5 miles from the city centre, the hotel offers easy access to Aberdeenshire and beyond. World renowned sights such as Cairngorms National Park and Glen Garioch Distillery are just a short drive away. The hotel has 147 newly designed stylish bedrooms with large comfortable DREAM beds, an en-suite bathroom with complimentary toiletries, free WiFi, flat screen television and Freeview. You’ll also find tea and coffee making facilities, an ironing board and iron, hairdryer and bathrobes to guarantee a comfortable stay. Jurys Inn Abdereen Airport is home to Just Gym facilities, which includes a range of cardio and resistance equipment. There are 5 Meeting Rooms on site catering for up to 400 people and 300 car parking spaces are available on site. The hotel also hosts weddings with a capacity for up to 600 guests in the ballroom. ... more   less 
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Also Known As:
Thistle Aberdeen Airport Hotel Aberdeen
Thistle Hotel Aberdeen
Jurys Inn Aberdeen Airport Scotland

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