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“another fantastic stay”
5 of 5 bubbles Review of Silverbirch Hotel

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Silverbirch Hotel
Ranked #1 of 3 Hotels in Omagh
Certificate of Excellence
Pitlochry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“another fantastic stay”
5 of 5 bubbles Reviewed July 15, 2013

Just returned from our yearly trip to this hotel, glad to say staff are still great and very welcoming, special mention to Grianne (reception) and Michaela (bar and restaurant). Rooms and food are of an exceptional standard and nothing is too much for all staff concerned. We don't think it will be a year until we return as the Silverbirch is a very important part of our mini-breaks.
Thanks again to everyone who continues to maintain a high standard of service and friendliness.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
    202
    123
    53
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

Absolutely disgusted at the door man at night time who lets you in.. He hasn't any customer service skills at all... He left a girl crying in the car park at 5 am in the morning over a mix up on room bookings.. I will never even recommend or even think of staying in omagh ever again..

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louisec67890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morecambe, England, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

Myself and three friends stayed the Friday and Saturday on an entertainment package to see one of our favorite singers whom is from Omagh. (Dominic Kirwan) Though we arrived just after 1pm our room was ready so we were able to check in and unpack. The room was of a family size with two king size beds and a lovely large bathroom with both bath and a separate shower. All the meals we ate there from breakfast, dinner and Sunday lunch were lovely and the staff were all friendly and helpful. We have already booked to return next year due to our first very positive stay this past weekend.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed June 30, 2013

Ok, on arrival we where greeted with a smile and friendly reception. We did arrive before the 3 o'clock check in time, but was able to leave our luggage safely and was assigned a key, all very good. We arrived back at 5 o'clock and found our room and unpacked. Our room was second on the left (126) which was clean and roomy, our bathroom consisted of a bath and integrated shower again all was satisfactory. Now the down side, we stayed 2 nights (Friday and Saturday), during which the hotel entertained weddings on both days. This wasn't a problem during the day and on the first night the noise was just about acceptable however we had a constant noise from outside our room, which once registered become very irritating to say the least. However Saturday night was to much, Car horns hooting and people shouting until the early hours. After trying to call reception to no avail I was about to go round when it finally stopped. On check out and in response to "how was your stay" I explained about the noise and got "oh dear I am sorry". We had an early start on Sunday so we pr-booked a breakfast for our room. The process of pre-booking required filling out a form and leaving it outside the door before 11:30pm which we did, but apparently was lost in transit!! Thus we had to chase up, again receiving an Oh dear I am sorry and receiving a quickly put together breakfast, which we had to rush in order to get to the airport on time. The hotel charges £95.00 per night (double), is this value for money, in our experience definitely not, if you command this type of fee for staying I would at the very least expect a guaranteed good nights sleep. Unfortunately hotel options are very limited around Omagh so I would recommend checking with to hotel and if they have any weddings and/or late night functions on check into a good B&B. I look forward to reading the Hotel response, but please don't say "we will pass you comments to the appropriate area" or apologise again. I suggest a you improve your sound proofing, ensure people hiring the hotel are asked to respect your resident and change your early start breakfast process. We will be back in Omagh in the future but will not be staying at the Silverbirch!

Room Tip: Far away from the function areas as possible and take your early breakfast order to reception
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nickos59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

A very warm welcome by Reception staff at the hotel and very helpful with any requests.
All staff in bar and restaurant were very attentive and friendly, giving a very good level of service and a good standard of food.
Singers in the bar on Friday and Saturday night were very entertaining. The only criticism would be that the entertainers did not start until well after 10pm.
Room was well appointed with lots of space, a comfortable bed and a brilliant powerful shower.
The only downside to the room was that it was very warm at night.
A big plus was the fact that all of staff whom I came into contact with, were Irish !

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teddybear731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed June 23, 2013 via mobile

Stayed at the silverbirch hotel, as part of the spa package with Lavendar day spa. Go to the spa it was bliss!!
I thought the deal was very good value (bed, breakfast, evening meal plus spa experience) for £110. We also were pleased to see a bottle of cava and canapés brought to our room on arrival.
The hotel room was large and airy and the bed comfortable. The evening meal offered traditional choices but service was efficient and courteous. Overall the hotel may have lacked warmth or character but it was clean and comfortable.

Stayed June 2013, traveled with friends
Helpful?
Thank Emmey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed June 5, 2013

We made the Silverbirch our base of operations on our trip to Northern Ireland. Omagh is a small town and probably making Belfast our base would have been a better choice in terms of road traveling convenience and hotel/restaurant options. The Silverbirch is probably the best hotel in Omagh. I don't think that it's used as a tourist hotel so much as it is for local weddings and business travelers. The room was very plain, much like a regular motel room in California. There was no storage for clothes, etc. and the beds and pillows were uncomfortable. The common areas were pleasant. The food was decent and it appeared that local families came here to dine. The staff, both in the hotel and in the restaurant, couldn't have been nicer. We think that the restaurant at the hotel was probably the best in town.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverbirch05, Manager at Silverbirch Hotel, responded to this review, June 12, 2013
Good Morning. Thank you for staying with us and for sharing your experience on TripAdvisor. We are pleased you in enjoyed the food in the restaurant and appreciate all of the comments you have made. We have passed on your comments to the relevant departments within the hotel. Thank you for your valued opinion. We hope you had a safe onward journey and that you stay in the hotel in the future again. Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverbirch Hotel

Property: Silverbirch Hotel
Address: 5 Gortin Road, Omagh BT79 7DH, Northern Ireland
Location: United Kingdom > Northern Ireland > County Tyrone > Omagh
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Omagh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Silverbirch Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Silverbirch Hotel is a family-run 3* hotel in Omagh, offering you the finest tradition of Irish hospitality, superb cuisine and a warm welcome in lavish and modern surroundings, that will make your visit a memorable one. Provides an ideal base for discovering the sights and attractions in the local area. The hotel is located less than a mile out of the town heading on the B48 towards Gortin. Furthermore the hotel is located on the North West Passage and the Ulster Way leading to the Sperrins, Gortin Glens and close by the renowned Ulster American Folk Park. ... more   less 
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Also Known As:
Silverbirch Hotel Omagh, Northern Ireland

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