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“Biggest Disappointment In Ireland”

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Da Vinci's Hotel Derry
Ranked #9 of 13 Hotels in Derry
Certificate of Excellence
Reviewed July 4, 2014

This place was a mistake for us and possibly for many viewers. First of all it, if you are a tourist, it's not close to the city center. It's at least a mile walk and the very unhelpful person on the front desk had no suggestions other than to point out the walking path to town. It is a nice path along the river though but a long one. Back to the hotel, our room was somewhat small and the bath too. Windows and sills were dirty and the carpet was quite shabby. It was also hot. We tried the windows but no ventilation. We spoke to the front desk person, who was again very unhelpful but we finally persuaded then to provide a fan. This fan immediately upon starting fell apart! I had to fix it and it was noisy and eventually worked its way off the table in the middle of the night. We can't speak of breakfast as our reservation did not include it and it was super overpriced at 8 pounds each. WiFi was poor and had a funky log in system. Another huge issue and probably the reason the front desk people don't care is this hotel caters to large tour groups so they have a captive audience. I would never stay in this hotel again and I question if I would do Ramada again too.

  • Stayed: June 2014, traveled as a couple
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1  Thank buckeye-dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded July 8, 2014

Dear 'buckeye-dude' ,
Thank you for taking the time to share your experience on this forum. I am very surprised to read your review as you will see from other reviews on this forum, your experience is completely out of the normal. Our hotel renowned for providing award winning customer service and facilities to our customers and if you would contact me directly to discuss your concerns on 028 7127 9111 or via email at natasha@davincishotel.com.
Sincerely,
Natasha O'Hea
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 - 493 of 944 reviews

Reviewed July 2, 2014 via mobile

I planned my sisters wedding for her as she lives in Minnesota. I could not have wished for a better venue than Da Vinci's! The place was beautiful the staff went above and beyond anything I ever imagined!! They made a special event in my sister an brother in laws life that wee bit more memorable!! Thanks to everyone involved. Denise x

  • Stayed: June 2014
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Thank denise m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded July 3, 2014

Dear Denise,
Thank you for your lovely review and we are delighted that your family had an enjoyable day. We are lucky to have an amazing events team at DV's and your kind feedback is appreciated. Please pass on our congratulations again to your sister and her new husband! We look forward to welcome you all back again very soon.
Sincerely,
Natasha O'Hea
Sales & Marketing Manager
Ramada Da Vinci's Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

This was an excellent hotel. we were going to a funeral and they were able to
give us a room for the night. The hotel was very busy with the Clipper Boat Race and Hen Parties etc, Service was excellent, Breakfast was good and we
were very satisfied. Wouls stay again and tell my friend about it.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Ramada
Thank crabbelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded July 3, 2014

Dear 'carbbelfast',
Thank you for taking the time to share your experience on this forum. I am pleased you had an enjoyable stay and hopefully you will return in better circumstances. Please check out our direct website for our best rates and thank you for recommending us to your friend.
Sincerely,
Natasha O'Hea
Sales & Marketing Manager
Ramada Da Vinci's Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Ramada
Thank Stephen K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded July 3, 2014

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Reviewed June 23, 2014

Loved every minute in this hotel. I was lucky enough to be a competition winner and my prize was to stay at this lovely hotel. When we checked in at reception we where met by two lovely ladies both very helpful and friendly. Our room was on the 4th floor over looking the main road although that was not a problem as we didn't hear the traffic at all. The bedroom was spotless and the hotels attention to detail was very evident as they included a pillow menu. The hotels towels are soft and fluffy . which is a rare find in hotels now a days. We had dinner in the restaurant which was really nice and had a few drinks in the bar afterwards. On the way to the restaurant and the bar there was a wall of fame of photos of previous celebrities that had stayed at the hotel. This was certainly a talking point. We had breakfast the next morning again which was a very high standard. Any staff member that we encountered along the way where so friendly and helpful. We enjoyed our first trip to Derry and will return to this hotel again for sure. Thanks again to everyone that helped make our trip to Derry so special

  • Stayed: June 2014, traveled as a couple
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Thank 31tara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded June 30, 2014

Dear Tara,
It is lovely to hear from you and I am delighted to read that you had an enjoyable stay. We were delighted to have you stay at our hotel and we really enjoyed seeing the pictures of your stay on the Discover Northern Ireland Face book page, the images really showcase all that our city and hotel has to offer. Thank you for your kind comments about our staff, food, facilities and our wall of fame! We look forward to welcoming you back again very soon and please do keep an eye on our direct website for best rates.
Sincerely,
Natasha O'Hea
Sales & Marketing Manager
Ramada Da Vinci's Hotel

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Reviewed June 23, 2014

We always look forward to coming back to Ramada Da Vincis. The staff welcome is always a delight, they are most helpful, especially on this visit as I was travelling alone.

The rooms are very spacious and spotlessly clean with comfortable beds and many tv stations to choose from.

Looking forward to returning later in the year.

  • Stayed: June 2014, traveled on business
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Thank ccrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded June 30, 2014

Dear 'Ccrystal',
Thank you for your lovely review and it is great to receive such excellent feedback from a regular guest. We do have great staff and thank you for acknowledging them in your review, I will be sure to pass on your kind compliments to the team. We look forward to welcoming you back very soon and do keep an eye on our direct website for our best rates guaranteed.
Best wishes,
Natasha O'Hea
Sales & Marketing Manager
Ramada Da Vinci's Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014

It was a great pleasure to stay (2nd time) at Ramada Da Vincis in Londonderry. Friendly staff, upgrade to executive room, bottle of wine on arrival,excellent bar and absolute perfection in food all meant my wife and I thoroughly enjoyed our stay. As my title for this review said - no better place to stay - and we know Londonderry since 1970.

  • Stayed: June 2014, traveled as a couple
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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaVincisHotel, Sales & Marketing Manager at Da Vinci's Hotel Derry, responded to this reviewResponded June 30, 2014

Dear 'JohnT',
Thank you for taking the time to share you experience on this forum. I am delighted that you had an enjoyable stay and our staff, bedrooms, food impressed you. Please do keep an eye on our direct website we have some great Summer offers available. We look forward to welcoming you and your wife back again very soon.
Best wishes,
Natasha O'Hea
Sales & Marketing Manager
Ramada Da Vinci's Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Da Vinci's Hotel Derry

Address: 15 Culmore Road, Derry BT48 8JB, Northern Ireland (Formerly Quality Hotel)
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Derry
#7 Romantic Hotel in Derry
#7 Luxury Hotel in Derry
#8 Family Hotel in Derry
Price Range: $85 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Da Vinci's Hotel Derry 4*
Number of rooms: 65
Official Description (provided by the hotel):
Da Vinci’s Hotel Derry is the ideal base for sightseeing breaks in the North West of Ireland. Da Vinci’s is located just one mile from Derry City Centre and just a 15 minute walk to the historic Derry City Walls. Our guests are also conveniently located to visit the Giant’s Causeway, Royal Portrush Golf Course and Donegal’s breath taking scenery. Ramada Da Vinci’s Hotel in Derry can boast of having the largest bedrooms in the city; these 65 bedrooms are contemporary in style and include the fabulous Morrison Suite, Club and Superior bedrooms. In addition to our comfortable hotel accommodation Da Vinci’s Hotel Derry offers all guests complimentary car parking and complimentary unlimited Wi-Fi throughout the building. On site at Da Vinci’s Hotel guests can enjoy an award winning Irish traditional bar which serves the best pint of Guinness in Derry and on Friday and Saturday nights the hotel offers free entertainment in The Spirit Bar nightclub. Da Vinci’s Hotel’s restaurant The Grillroom provides guests with atmospheric surroundings, exceptional service and the highest quality of locally sourced menus at affordable prices. For business meetings and conferences in Derry, Da Vinci’s Hotel Derry provides contemporary facilities that can cater for up to 120 delegates with complimentary unlimited wi-fi and car parking. At Da Vinci’s Hotel Derry a warm and heartfelt welcome awaits you with engaging and anticipatory service. ... more   less 
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Also Known As:
Ramada Derry
Derry Ramada
Da Vinci's Hotel Derry Northern Ireland

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