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“parking situation is unacceptable”
2 of 5 bubbles Review of City Hotel

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City Hotel
Ranked #6 of 11 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“parking situation is unacceptable”
2 of 5 bubbles Reviewed November 7, 2009

Stayed here 2 nights - a Friday and a Saturday - and both nights the lobby was jam-packed with partyers - many of them not staying at the hotel, but here for an event, as far as we could tell. Both nights when we returned from working (and had loads of stuff to load in to the hotel) the parking garage was closed and marked "full". One has to assume that many of the spots taken were by these people who were not staying at the hotel. On Friday, after inquiring at the desk, they told us there was actually one spot left, and they opened the garage gate for us - but on Saturday we were told to park on the street. They should not advertise parking if they are not able to offer it to paying guests. VERY disappointed - an otherwise satisfactory hotel but we were counting on parking. Will not stay here again.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smartakus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, November 10, 2009
Further to your recent stay at the City Hotel i was disappointed to read your review regarding car parking. As we have limited free parking at the hotel we do advise customers at the time of booking that they may be required to use alternative parking beside the hotel, where a discounted rate if offered. We also monitor customers using the car park to try and ensure our residents are given priority although at busy times the car park would fill up quickly. I do hope you will consider the City Hotel again in the future if you are visiting Derry.

Sales Manager
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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eire
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed November 1, 2009

had a wedding in derry . when we arrived our room was not ready for us luckily a friend had a room from the night before so we could get ready in . we also had to pay 20pound parking as we were told their car park was full [we found out later it was'nt] not a great start . staff not v.friendly . but apart from that nice hotel nice food

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EireDodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, November 3, 2009
Further to your recent review of the City Hotel, our check in times at the hotel are 2pm and due to most weekends being extremely busy we are unable to guarantee any earlier check in times. We also have limited car parking at the hotel and do inform guests of this when booking although there is large secure car park adjacent to the hotel which offers discounted rates for guests. Im glad you enjoyed your stay with us overall and we hope you will return again soon.

Sales Manager
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N.Ireland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 30, 2009

Rooms were roomy and bright. Has pool and gym and has a central location. Definitely a great place to stay. Breakfast is tasty and we had dinner in the hotel which was also nice, although a limited menu. We were on a super valu package and the meal came with the package so that explained the limited menu. Bar is in foyer but is a nice place to have a few drinks. The restaurant The Exchange is just across the way which is very tasty and I would definelty reccomend staying. We have now stayed here on numerous occassions and would defielty go back again if I was to stay in Derry. Location is brilliant, also has secure car paking under the hotel though very tight spaces if you have a large car- be warned!!

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UnaR_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, November 3, 2009
Thank you for your comments regarding your recent stay at the City Hotel. We hope you will return again soon.

Sales Manager
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northern ireland
1 review
5 of 5 bubbles Reviewed October 30, 2009

Had a lovely stay at this hotel, the reception staff were so friendly .
Food was excellent and location couldnt have been any more conveinent, as it was me and my hubby's wedding anniversary we upgraded to the presidential suite for an extra £100.00, which I thought was a bargain, suite has been recently refurbed apparently was lovely, cant wait to return!!!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucyjo90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, November 3, 2009
Thanks for your review of the City Hotel Derry. We hope you will return again soon.

Sales Manager
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Manchester
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 29, 2009

I have stayed at the City Hotel a couple of times now. One reason:because it is an exellent hotel that is extremely friendly, vibrant and always a lot going on. I have stayed in many high quality hotels throughout Europe and America and this hotel is definately one I would recommend. The rooms are modern, clean, spacious and cosy. Another reason for staying is the food in the hotels restaurant. Again, this is of a high quality and very good value!!! One of the best hotels I've stayed in.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank streng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, November 3, 2009
Thank you for your comments regarding the City Hotel. Im delighted you enjoyed your time with us and we look forward to welcoming you back.

Sales Manager
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Derry, N.Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 19, 2009

I'm very late in writing this review, but it hadn't occurred to me to review our wedding hotel!!
We are from Derry ourslves, and wanted to have our wedding reception in the city. We viewed a lot of hotels in the locality, and booked the city, impressed with the facilities, and staff, specifically the wedding planner within the hotel. From our first meeting he conveyed an enthusiasm which helped us envisage the wedding day we wanted.
On the day itself, the service provided by the hotel was fabulous. The food and attentiveness of both waiting and bar staff was praised by all. The general attention to detail of the staff to all of our guests, and the consideration of all special requests/ individual requirements can not be under-estimated.
We had the day of our lives, in no small part due to the hotel. I cannot recommend it highly enough!

Stayed May 2008
Helpful?
Thank new_mrs_c_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySales, Sales Manager at City Hotel, responded to this review, October 21, 2009
Thanks for your review of the City Hotel and i was delighted to read that you had such a fabulous day! We look forward to seeing you again soon.

Sales Manager
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N.Ireland
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 17, 2009

Stayed at this hotel a number of times, I can't help but going back. I have recommended this hotel to everyone I know and have now had my other half,family and friends staying with me each time. Location is excellent especially when the feet are sore from all the shopping. Food in the hotel is first class with a great tasty variety at breakfast. Rooms are exceptional & very clean. Staff are welcoming and friendly from the minute you arrive and having the swimming pool adds that extra touch. Customer Service is of a very high standard. My next visit is Oct 29th this time I'm introducing my 1 year old nephew to the great city hotel.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irisht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, September 4, 2016
Dear Guest
Thank you for your review, we appreciate your kind words and are happy to be of service, thank you for taking the time to review, we hope to see you again soon.

Yours sincerely
Conor Friel
Guest Relations Manager
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Additional Information about City Hotel

Property: City Hotel
Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#5 Luxury Hotel in Derry
#6 Business Hotel in Derry
#6 Romantic Hotel in Derry
#7 Family Hotel in Derry
Price Range (Based on Average Rates): $
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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