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“Exceptional service”
Review of City Hotel

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City Hotel
Ranked #8 of 13 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 1, 2013

Just back from an overnight stay at the City Hotel after an upgrade to a suite with amazing views over the Foyle and the Waterside. Our stay included an evening meal which was fine but what was most memorable was the service from everyone we came across in the hotel be it the doorman, car park attendant or reception staff, all of whom were proactively helpful. I would thoroughly recommend this hotel.

  • Stayed: August 2013, traveled as a couple
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Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 10, 2013

Dear Tom C,
Thank you for your review, we are delighted to hear you found the service to be exceptional and thank you for recommending us.

Yours sincerely
Conor Friel
Guest Relations Manager

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1,281 - 1,287 of 2,077 reviews

Reviewed September 1, 2013

While in Londonderry to see walled city Tattoo (which was amazing!) we stayed for one night in the City Hotel. Location is perfect for visiting the City. Got the summer sizzler deal of dinner bed and breakfast with the kids eating free. Excellent value. Rooms were very spacious, clean and very comfortable. The choice for Dinner menu was excellent and food very tasty. Breakfast was first class with something to suit everyone. The staff were very friendly, helpful and polite. Overall a very pleasant stay and somewhere we would definitely return to and recommend highly to others.

  • Stayed: August 2013, traveled with family
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Thank Kenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 10, 2013

Dear Kenny H,
Thank you for your review, and for taking the time to post your recommendation, we hope you will return quite soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

We recently stayed one night and it was ok. The location is good for sightseeing and we had a lovely view of the Peace Bridge.
Parking was a problem and our bathroom door would not close. The breakfast was very average and probably the worst for our whole trip.

  • Stayed: August 2013, traveled as a couple
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Thank janineor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 10, 2013

Dear janineor,
Thank you for your review, we are pleased to hear the location suited your needs, perhaps on your next visit you may choose to avail of our A La Carté breakfast menu for any items you may wish cooked to order and delivered to your table at no extra charge giving a more extensive list of breakfast options.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed August 31, 2013

The location of this hotel could not be better - right in the heart of Derry and close to most tourist attractions. If you are lucky enough to have a room overlooking the river, as we had, the views are amazing. This is a very good four star city hotel (as opposed to a more personal, small hotel) having well maintained ,comfortable, modern rooms, leisure facilities, bar, restaurant serving nice food with pleasant service, very pleasant and welcoming reception staff and on site parking (which in a city is a great bonus). Our one night stay which included dinner and B and B was excellent value.

Room Tip: For a view - go for river side.
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  • Stayed: August 2013, traveled as a couple
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Thank eanDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 1, 2013

Dear eanDublin,
Thank you for your review, we appreciate you recommending our hotel to fututre visitors and hope you may return again.

Your sincerely
Conor Friel
Guest Relations Manager

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Reviewed August 29, 2013

I stayed in the City Hotel for one week in August for the Fleadh. We traveled from New York. Over 400,000 people showed in up Derry, and the hotel"s standards were brilliant. I ate the most amazing breakfasts every morning which were included with the room. We ended up eating dinner four out of the seven nights at the hotel because of the excellent service and great food. The front staff, waiters, housekeeping, porters were helpful, pleasant. Thanks to Laura for helping me get my IPHONE mailed back to the USA after leaving it in the hotel. The rooms were very clean, great view from the room, vending machines on the floor for drinks and snacks. The pool and the pool staff were wonderful with children. When the American irish ceili bands needed someone where to practice, the staff gladly opened up conference rooms for us to use. We won 3rd place! Thank you and hopefully the fleadh is in Derry 2016! we will be back.
Maura Vesey

Room Tip: we stayed in a famly room 213. The room was big enough for our family for the week and the view was...
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  • Stayed: August 2013, traveled on business
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1  Thank maura v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 1, 2013

Dear maura v,
Thank you for your review, we were happy we could help, i have passed your kind words on to Laura and she wishes you all the best, we hope you may return soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed August 29, 2013

Stayed here in April 2013 and was disappointed. We first stayed here about 6 years ago and it was great, good food, accomodation and incredible position. Well the position is just as good but the accomodation, sadly, is badly in need of opdating. The legendary breakfast was also sadly a pale imitation of the memories we had of it. I shall be trying a new hotel for the next trip as this is was a very expensive let down for us

  • Stayed: April 2013, traveled as a couple
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Thank Vic W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded September 1, 2013

Dear Vic W,
Thank you for your review, we are disappointed to hear your latest stay didn't meet your expectations, we do have a continual renovation policy within the hotel and have extended our breakfast buffet with an A La Carté breakfast offering for items cooked fresh to order delivered directly to your table, we do appreciate your comments and will discuss further with our management team.

Yours sincerely
Conor Friel
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

The location of The City Hotel could not be better.
We had a superior , double room on the 5th floor. The room was spacious and immaculately presented and we had a wonderful view over the Quay and the spectacular and beautiful new " Peace Bridge ".

We were here at possibly the BUSIEST weeks that the city has ever had to deal with. The whole city was teeming with people and the hotel was full to capacity.

Despite this, there was no sense of overcrowding and the staff everywhere were polite, knowledgeable, professional and absolutely NOTHING appeared to be too much trouble for them.

Breakfast ( because of the extra demand ) was served in the huge ballroom. The staff were just a delight, so warm and friendly.
The lobby was buzzing with life and the bar food was very good and reasonable value for money.
We are so glad we chose The City Hotel and most certainly will if we return.

  • Stayed: August 2013, traveled as a couple
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1  Thank queenlybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded August 28, 2013

Dear queenlybee,
Thank you for your review, we are delighted to hear the high words of praise not only for the hotel but the city also, we do hope you choose to make a return visit soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Hotel

Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#6 Business Hotel in Derry
#6 Romantic Hotel in Derry
#6 Luxury Hotel in Derry
#7 Family Hotel in Derry
Price Range: $71 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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