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“Central location”
4 of 5 bubbles Review of City Hotel

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City Hotel
Ranked #6 of 11 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
Templepatrick, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Central location”
4 of 5 bubbles Reviewed December 30, 2012

This city centre hotel is located right in the city centre and is ideally placed for easy access to all of the city's places of interest. The staff were friendly and the receptionists were extremely helpful as was the duty manager Fearghal. Very enjoyable stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDBrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, January 4, 2013
Dear Jim B,
Thank you for your review, and for your comments on the friendly and helpful staff, I’ll be sure to pass them on to the team and Feargal.

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,948 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (527)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Derry, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed December 30, 2012

Had the misfortune of designated driver duties ,letting my better half and her two friends celebrate the festive season in this city of culture.Booked in advance a table for three for six pm what could possibly go wrong?
Well after an intial greeting set down at the table ordered the four course meals and drinks all good so far? NOT sloppy service coupled with an attitude from Cathy Bates outa Misery,she seemed caring...but not in a helpful way!
After trying to consume the said meal and being interrupted by Cathy as to when we can vacate the table as a turnaround on tables should not exceed two hours for a four course meal?We had not realised that this speed eating city of culture compettition had begun!She had sold us food and drink for two hours then you would have had to take what you had not finished and eat it on the peace bridge?As the hotel bar and foyer was crammed with Bagatelle fans completely.
Failure of the staff to observe a severe disability of one of our company then forcing us to stand at the reception was a disgrace.
Surely during the 2013 COC we need to consider letting people stay at the table they reserved until such times as they are planning to leave?
Alternatively we can introduce alarm clocks and timers so as to clear all tables with military precision!
Over priced and totally inconsiderate.Never ever doing this again!

  • Stayed December 2012, traveled with friends
    • Value
    • Service
Helpful?
5 Thank enox f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Food and Beverage Manager at City Hotel, responded to this review, February 11, 2013
Dear enox f,
Thank you for your review, although it appears by your own admission in your review you did not attend the hotel or restaurant and have written a review based on second hand information including name calling, we would be happy to discuss any queries you may have on our service. We do appreciate all comments and have discussed with the management team.

Yours sincerely
Conor Friel
Food and Beverage Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 29, 2012

A convenient clean hotel in the centre of Derry, Londonderry, or Stroke City (Derry/Londonderry) as it now has been termed by locals. Parking in the heart of this historic city is at a premium so take my advice and always park in the hotel's underground parking spaces. My 90GBP parking ticket obtained within a mile of the hotel near The Diamond Square to go shopping in the Donegal store for arran sweaters (great value in itself) was only relived by the fact that I could pay 45GBP within 14 days to escape the full wrath of the city fathers. Hopefully the crowds expected to visit the city in 2013 as 'Derry' is the centre of Europe for tourism will park their cars and walk around the city sites. The hotel staff made my visit very personal and friendly, the room I was offered as the best available (the hotel was booked on line 6 weeks earlier), was facing the rear car park and I found to be small with the noise of the air heating vent annoying. Food in the restaurant was as to be expected for a 4* Irish hotel and was topped off with a wonderful Irish breakfast buffet.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, January 4, 2013
Dear David S,
Thank you for your review, and for choosing to stay with us on your travels, we are delighted you found the staff to be very personal and friendly and help make your stay a pleasurable experience.

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, New York, United States
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

I've been in this hotel for 3 weeks: 2 weeks in the "Junior Suit" > A++ well worth the price. I would recommend to try using hotels.com > the price was great! compared to the hotel's site and other sites. The Junior Suite is facing the beautiful view of the "Peace Bridge" an the river (of course!). I truly enjoyed having the 2 rooms (BR + living room) - both with TV's + having shower AND a Bath and (very important for me) an AC! The room is well equipped (as I already described), clean (!) and have a touch of luxury to it. The last week I've been at a "regular" room > also clean and cozy but not as spoiling as the other room. There is a very nice (and busy) bar at the lobby, and the breakfast is truly good: fresh, tasty and lots to choose from! would highly recommend their hot breakfast bar!!! What else: for the time of the year (Nov. - Dec.) I wasn't expecting so many people > the lobby was pretty busy every evening :) The only thing I can "complain" is that the garage (parking) is pretty tight, and with the hotel also doing parties / weddings etc. > the parking is filling up quickly, and you need to start locating a parking in the area (there is a parking lot across the street). There is also an indoor pool and a gym. to whomever can't skip that during his travels :-). And last > as always! Location Location! The hotel located in the heart of Derry > close to everything! walking distance. Combined with a welcoming feeling > I think it is a real winner!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gilad I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, January 4, 2013
Dear Gilad I,
Thank you for your review, we are glad to be of service over your stay and thank you for the kind words and lovely photos you have added.

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newry Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 23, 2012 via mobile

Stayed here with my husband and baby son, upgraded to bigger room for sons travel cot. Rooms very clean. Staff were very friendly & helpful. Location was great . Booked room only but weatherspoons just around corner serving great breakfast. We stayed for 2 nights, bar food was great, service great. Would recommend this hotel. Parking very limited.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fairygirl70-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, January 4, 2013
Dear fairygirl70-7,
Thank you for your review, we are pleased to hear you had a “Lovely stay at the city” and we do hope you will return and experience our full buffet and a la carte breakfast on offer.

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed December 18, 2012

Visited hotel on Thur 13.12.2012 -easy to locate and parking on location a bonus. Very friendly and helpful receptionist on arrival and easy check-in, Queries answered promptly and efficiently. Breakfast very satisfactory (ordered porrridge not on menu and was served very promptly) Great location and well worth a visit.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, January 4, 2013
Thank you for your review we are delighted you had an enjoyable stay and would recommend us for a visit.

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meath
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 16, 2012

Arrived with 2 colleagues for an overnight, car park sign said full, but after parking outside in the rain we could see lots of available spaces. Check in was efficient and receptionist was great. Rooms were plan, basic and the shower is rubbish, trickle of water a horrible shower curtain and bad lighting. Slept well (apart from some lift noise) Breakfast was ok and checkout ok. Overall happy enough and if they can sort out the shower, happy days!

Room Tip: Stay away from lifts...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityHotelDerry, Guest Services Manager at City Hotel, responded to this review, December 16, 2012
Dear Paul B,
Thank you for your review, we are pleased to hear you were happy with your stay. We appreciate your comments and hope to resolve any issues in order that your next stay with us will be faultless

Yours sincerely
Conor Friel
Guest services manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Hotel

Property: City Hotel
Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#5 Luxury Hotel in Derry
#6 Business Hotel in Derry
#6 Romantic Hotel in Derry
#7 Family Hotel in Derry
Price Range (Based on Average Rates): $
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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