What a pity, given the good work and exciting projects run by the Nerve Centre that common civility is lacking and hostile aggression openly on display by your receptionist towards myself and my girlfriend this afternoon.
Having decided to spend some time in Derry as tourists from Belfast, we were curious on passing, to see what sort of a venue the Nerve Centre was. I am a lover of foreign film and regularly attend the QFT in Belfast, so I was particularly interested in the programme you run.
Having taken some leaflets for information, I used the toilet behind reception. My girlfriend did likewise and as we made to leave we were confronted by a female member of staff who bellowed "Did you enjoy using the toilets".
Not sure what to make of this being somewhat taken aback I replied "Yes they were fine thank-you." She continued in an aggressive hostile fashion "well I suppose you'd like me to clean up after you then." and "you've come in here pretending to read the leaflets" as if we were some drunks off the street.
I informed her that I'd heard Derry was a friendly place for tourists to come to but perhaps I'd been misinformed and that my comments would sadly have to take her behaviour into account on Trip-advisor.
I found this highly offensive insinuating we would have deliberately made some mess or other, not to mention patronising and lacking in any basic customer service.
This is in striking contrast to the 'Oh Yeah' centre in Belfast where all are made welcome and greeted with friendliness.
Given Derry's forthcoming status as "City of Culture" this does not augur well and I am unable to recommend your centre to my contacts in the Arts industry.