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“Fantastic Stay”

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Best Western Plus White Horse Hotel
Ranked #9 of 12 Hotels in Derry
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Stay”
Reviewed May 14, 2013 via mobile

Just wanted to thank all the staff at the White Horse Hotel for the most unexpected but fantastic stay! It truly is a hidden gem. I was told it was near the airport so decided to stay there. I hadn't pre booked but my needs were dealt with very efficiently by Susan at reception and I was shown up to my room had been recently done up which was just lovely, really could not fault it! I went down to the restaurant for dinner - the food was seriously amazing I ended up having 3 courses! After dinner I went to the reception area and met the Manager Heidi, so friendly and really seemed to enjoy her job. I've never had such a relaxing stay in a hotel. Thank you all again and will be definitely be back again!

Stayed April 2013, traveled on business
Helpful?
2 Thank Lucy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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English first
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 14, 2013

I recently visited the derry/londonderry city of culture 2013 and i had a great time exploring this wonderful city followed by staying at the lovely cosy and welcoming white horse hotel. When I arrived after a long day of shopping and sight seeing i was welcomed by enthusiastic, formative and extremely helpful members of staff. The reception area was most relaxing with a blazing fire and cosy seating areas - I felt like I was at home. Tyler was most attentive in checking us in and bringing us drinks to the reception area for us to enjoy in the peaceful surroundings. When we checked in to our room we were most pleasantly surprised with the standard of the room, definitly not a 3* room more like a 5*! We had a meal in the restaurant which was amazing just what we needed after a long day, all of the staff knew their menus which was very helpful and their recommendations where top. We were also greeted by the assistant manager Heidi who checked on us throughout our meal, she made us feel like very valued customers and she should be considered a very valuable asset to the hotel! I will most definitely will be returning as I had a wonderful stay.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisHOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 13, 2013

Stayed here for 2 night weekend break, having stayed on several earlier occasions we knew the food was always good, but on last visit were disappointed with the poor standard of our room.However having been sent an email with the offer of an updated room we decided to give it another go. Transformation was perfect, lovely decorated rooms, clean, bright, bathroom also up to much better standard. Loads of other little touches like the little home-made cookies, a well stocked tea tray, with personal touches in bathroom too, have brought this warm, welcoming friendly hotel and its lovely staff up to where they belong. Food amazing and nothing was too much trouble for anyone on reception, exceptional service in dining room and added bonus of a really lovely piano session made this a treasure of a weekend. 10/10

Room Tip: ask for a re-furb room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Sleep Quality
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    • Service
Helpful?
2 Thank bell9692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 10, 2013

Had a horride stay room decor like something from the 70's breakfast looked good but was ice old. Rooms wasn't overly clean. View awful. No staff asked how we enjoyed stay on check out they couldn't even be bothered to speak. So expensive and mis advertised on website never got to view spa as didn't expect it to be any good considering.

Room Tip: Avoid this hotel
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHorseHotel, General Manager at Best Western Plus White Horse Hotel, responded to this review, May 26, 2013
Dear Barbara,

Thank you for your review of the hotel. I am sorry you did not enjoy your stay and feel that the room was misadvertised. We have refurbished the majority of rooms but do have 5 still to be completed. The rate you received was a discounted rate to reflect the standard of the room. The photos on the web site are actually of our old rooms and new photos will be updated this week. We have recently been awarded 4 star status by NITB so I do hope you will return and experience our new rooms. Please contact me directly and I will personally ensure you enjoy your stay.
Keith Baldrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 7, 2013

Friendly, efficient hotel on the outskirts of Londonderry, ideal for exploring the City, the airport and The Causeway Coast. Pleasant rooms with flat screen TVs, tea and coffee and very good cookies made in the kitchen. The restaurant is the "jewel in the crown" very good menu with well cooked local produce at a reasonable price. Rooms are comfortable with plenty of space. Bathrooms are compact with a small combined bath and shower.

Room Tip: We had a room on the first floor that was quiet and not overlooked.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus White Horse Hotel

Property: Best Western Plus White Horse Hotel
Address: 68 Clooney Road, Derry BT47 3PA, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Romantic Hotel in Derry
#8 Luxury Hotel in Derry
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus White Horse Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 
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Also Known As:
Best Western Derry
Derry Best Western
Best Western Plus White Horse Hotel Derry, Northern Ireland

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