We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Please read this before booking!”
Review of BT48 Apartotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
BT48 Apartotel
Ranked #11 of 22 Specialty Lodging in Derry
Gloucester, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Please read this before booking!”
Reviewed October 25, 2011

Whilst the concept of a hotel that offers rooms with self-catering facilities is a good one the experience of staying here was far from ideal. In fact, it was sheer luck that we actually managed to stay there as the doors were shut on our arrival at 17:45h and the phone number on the door went straight to an answerphone. Soon other guests arrived who were in the same situation and it was only because somebody managed to get the phone number of the manager that we had some chance of getting in. The manager arrived about 20min later with barely an apology and we eventually got our room keys at last. The next disappointment came when the( more expensive) penthouse accommodation we booked turned out to be just another apartment although the manager tried to tell me that it was bigger than their standard apartments. The accommodation itself was okay although a bit stuffy and as the hotel is on the main road it was also very noisy throughout. Having booked a cot it was good to see that there was one but this was still in a bag and came with no instructions but after some trial and error I managed to put it up eventually. We also had problems with the heating not working at all which is always a little worrying when travelling with a baby. However, what concerned me most was that the smoke alarms were actually taped over with sellotape – something that I am not sure is actually legal for a hotel. Needless to say there was nobody in reception for checkout the following morning either so we ended up simply putting out key card under the door.

On a positive side the apartment was a good size, had some lovely views over the bay and a good kitchen area. There is also on site multi-storey- parking at the level of your accommodation which makes packing and unpacking much easier

Clearly this is not a place I would stay in again myself but there is room for improvement and I would certainly suggest to

1. Make sure restricted reception hours are clearly marked in your information
2. Try to contact customers that haven’t arrived by the time reception closes and make sure they can check in somehow
3. Don’t claim to offer 5 star facilities when they are nowhere close to that level
4. Don’t call something a penthouse that clearly isn’t one
5. Unblock your smoke alarms so they can actually do their job.
6. Back up your facilities with at least some customer service.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank t_kus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

124 reviews from our community

Traveler rating
    37
    30
    19
    12
    26
See reviews for
31
28
Solo
0
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Toowoomba, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 21, 2011

Carpets had not been vacuumed. Microwave was dirty. Shower was mouldy.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jacqui B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 2, 2011

This is a cheap, well located and not too cramped apartment with space for 4 people. We flew in to spend Christmas with family in the area, however, it was not quite the 'luxurious' apartment advertised on the company's website. We had several problems during our stay:

- We stayed there during Christmas week. The reception was closed every single day and there was no one in the building to help us.

- Can't make external calls with the phone in the apartment, so make sure you have a mobile with you.

- The key reader on front door was not working properly. Had to keep putting the card in and out for 5 minutes each time we wanted to get back into the building.

- Bathtub not clean and mould growing in various places. Pieces of broken glass in bathroom. Didn't seem safe. Toilet seat absolutely filthy.

- At least 6 different lights/bulbs not working, including hallway lights, table lamps, kitchen lights, etc. The overhead light in the main bedroom was broken with a piece of glass missing and you could barely see in the kitchen area.

- The interior of the fridge was full of mould.

- The curtains, blinds and nets were stained and literally black with filth.

- Beds and pillows very cheap and uncomfortable - woke up with sore ribs from the springs in the mattress!

- The apartment sits above a very busy road with constant traffic. While the windows keep most of the traffic noise out, they are not very effective against the deep bass and screaming people outside the two nightclubs across the road.

- You can only watch one channel on the TV (RTE 2), as the rest don't work.

- While not a 'problem', you have to pay for the WIFI and it is actually quite expensive at 10p per minute. We opted for the 2,000 minutes for 30 pounds.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mikeinbxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Derry hotels

Hotels you might also like...
Travelers also viewed these Derry hotels
0.5 mi away
City Hotel
City Hotel
#6 of 12 in Derry
4.0 of 5 bubbles 1,967 reviews
1.8 mi away
Everglades Hotel
Everglades Hotel
#3 of 12 in Derry
4.5 of 5 bubbles 1,222 reviews
0.8 mi away
Bishop's Gate Hotel
Bishop's Gate Hotel
#1 of 12 in Derry
5.0 of 5 bubbles 506 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Maldron Hotel Derry
0.7 mi away
Da Vinci's Hotel Derry
4.4 mi away
Best Western Plus White Horse Hotel
Show Prices
Show Prices
Show Prices

Been to BT48 Apartotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BT48 Apartotel

Property: BT48 Apartotel
Address: Atlantic Quay 112 Strand Road, Derry BT48 7NR, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant
Hotel Style:
Ranked #11 of 22 Specialty Lodging in Derry
Price Range (Based on Average Rates): $
Hotel Class:5 star — BT48 Apartotel 5*
Number of rooms: 33
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your BT48 Apartotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
BT48 Apartotel Derry, Northern Ireland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing