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“Don't, trust us, just don't bother”
Review of Satchmo's Restaurant - CLOSED

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Satchmo's Restaurant
Dining options: Highchairs Available, Reservations, Seating, Waitstaff
Restaurant details
Dining options: Highchairs Available, Reservations, Seating, Waitstaff
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Don't, trust us, just don't bother”
Reviewed July 24, 2013

Just back from a lovely few days in derry, but what a pity about the hotel. Firstly the food was terrible, so poor I actually ordered but could not eat after 1 bite (twice). The toilets in the bar area were literally covered in urine in both male and female ones. The bar staff made u feel as though at 11 pm you had to go to your room and the night porter did not know how to make any drink we asked for. In the morning the cleaning staff continually knocked door even with a do not disturb sign up. A glass of wine which is called large but is actually not was £7.00 which is extortion. All staff need a lot of training in all areas with the exception of 1 bar man. The rest were terrible. On one order of drinks we had a glass smudged with Lip stick.The bar man poured the drink into another glass and handed it back! Unbelievable. On complaining this was unacceptable it took literally 6 attempts to find a clean one. Amateur hotel, amateur food, amateur staff. Laughable.

    • Value
    • Service
Helpful?
1 Thank Conor80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

20 reviews from our community

Visitor rating
    10
    2
    1
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    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Fantastic meal in the grill.”
Reviewed May 23, 2013

Had a fantastic meal in the Everglades restaurant last week. The food, atmosphere and price were all fantastic and service was great. Special mention must go to Conan who looked after us. Even with a large group in the restaurant we still felt like we got well looked after! Well done Everglades!

    • Value
    • Service
Helpful?
Thank Jamesoneill8395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derry, United Kingdom
Level Contributor
13 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Sunday lunch”
Reviewed March 17, 2013

Went for Sunday lunch phoned up to made a complaint about the suspect prawns, the manager got very upset and abusive, "what your doctor name" "you cant prove it ", a customer care course wouldn't go amiss in this hotel.

    • Value
    • Service
Helpful?
1 Thank derrryworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtownabbey
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Sizzle and Sip”
Reviewed February 3, 2013 via mobile

Stayed on the hotel and had a meal in Satchmo's both nights. Having had their Sizzle and Sip (2 course & bottle wine, £35/couple) offer before we decided to go for this again. Bit disappointed to find that they had restricted the menu. Value for money and service were excellent. Quality of food was generally very good with the exception of the overcooked veg. Decided to order from a la carte on second night similar experience!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Merville-Couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derry, United Kingdom
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“"Fantastic food and great to know the source"”
Reviewed January 9, 2013 via mobile

My wife and I and another couple dined here on Saturday night the surroundings were very comfortable the food was excellent and the service was second to none. We had the added bonus of knowing where all the food came from even down to the ice cream as all the supplier information is on the table. If you are looking for a great meal in nice surroundings give it a go or you'll never know.

Helpful?
Thank martin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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