Just back from a lovely few days in derry, but what a pity about the hotel. Firstly the food was terrible, so poor I actually ordered but could not eat after 1 bite (twice). The toilets in the bar area were literally covered in urine in both male and female ones. The bar staff made u feel as though at 11 pm you had to go to your room and the night porter did not know how to make any drink we asked for. In the morning the cleaning staff continually knocked door even with a do not disturb sign up. A glass of wine which is called large but is actually not was £7.00 which is extortion. All staff need a lot of training in all areas with the exception of 1 bar man. The rest were terrible. On one order of drinks we had a glass smudged with Lip stick.The bar man poured the drink into another glass and handed it back! Unbelievable. On complaining this was unacceptable it took literally 6 attempts to find a clean one. Amateur hotel, amateur food, amateur staff. Laughable.
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