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“Nice hotel but get a renovated room!”
Review of Waterfoot Hotel

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Waterfoot Hotel
Ranked #11 of 13 Hotels in Derry
Reviewed December 20, 2013 via mobile

We stayed here for a night away in Derry. It is a little bit out of the city but the hotel paid for our taxi into town and return taxi was only £3.

The hotel has been renovated but not all rooms are done yet. Ours wasn't and the bathroom was pretty dire to be honest. This is the only reason I took one star off my rating.

What made the stay was the staff, so very helpful and very friendly. Couldn't do enough for us.

We stopped into the Snug bar when we came back from town in the evening. There was live music and a roaring fire and atmosphere was great.

Stayed: November 2013, traveled as a couple
Thank Luvs2travel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

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The Waterfoot Hotel
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275 - 281 of 552 reviews

Reviewed November 29, 2013

My husband and I booked this hotel through Venere.com and it was advertised as having a swimming pool which swayed us to choose this hotel over others in the city centre. Upon arrival in our room we were very disappointed in the shabby decor and the very dated bathroom. A shower over the bath from the taps, shabby delapidated tiled floor. My husband then tried to run the bath (we had both come straight from work) and was alarmed to find no hot water coming through the bath taps. We reported this to reception and a very helpful and apologetic maintenance man checked this out and informed us we have to be re-roomed.......to our great pleasure I might add! We asked him about the swimming pool and he informed us that this had been turned into a wedding venue some time ago.

The room allocated to us was of a better standard than the first.....begging the question why the hotel felt fit to allocate sub-standard room at all. The decor and furnishings definitely need updating. The wall lamps over the dressing table were secured by electrical tape and the heat in the room was immense making it very hard to sleep even with the radiators off and the windows open. The bathroom was of a much better standard this time....more in keeping with what we would normally expect for this price range.

Overall, we found the hotel to be lacking in character and warmth. It appears to function mainly as a restaurant and wedding venue/nightclub venue. We are not "Victor Meldrews" but given the money we paid, we felt very disappointed. In future, we will be ensuring we check out the hotel website to ensure booking agents such as Venere have their listings and photos up to date. I would not recommend.

Room Tip: Avoid unless you are really only looking for a place to lay your head.
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  • Stayed: November 2013, traveled as a couple
    • Value
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2  Thank Belfastborn66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013 via mobile

We stayed here to meet up with friends for a weekend away. It was the last hotel we could actually get a room in for the dates we wanted as the city was full to capacity! The only room they could offer us (newly wedded couple), Was a twin room with 2 single beds. We had to take it but asked on booking if a double came up could they switch us.
On check in we were pleasantly surprised as they had remembered our request and got us a double on cancellation. Our room was very spacious and very clean. Bathroom was a good size too and had everything we needed.
The only thing that I can fault is there is no air conditioning or heat control and the room was very warm, but it was nice to be able to open a window, something that I don't like about newly built hotels. Tv was also on the small side, as its on the other side of the room from the bed, but these are not criticisms worth not staying here for. There was a few functions on in the hotel throughout our stay and the place was buzzing. Even though it was very busy, service to us and our requests were met with a smile and very quickly.
Breakfast was smashing too, cant complain at all as i see a few others have, it totally set us up for the day!
Rates were also very reasonable too, and ample parking in the grounds. We aren't the best with directions either, but found the hotel very easy to get too. Next time were back in the city we will definitely be checkin in at the waterfoot! Thank you for a lovely weekend with very pleasant and helpful staff.

Stayed: November 2013, traveled as a couple
Thank Ladymuck80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Have been going to the Waterfoot now for about 4 years every Halloween and New Year, when we arrived at Halloween was very disappointed that a member of staff called Maria had left, she was excellent at her job, done everything and more that you could have asked off someone, place just didn't seem the same without her. Then we got another blow when the most pleasant and helpful receptionist Niamh told us the fantastic news for her that see was having a baby and probably would be off on maternity at New Year....Will miss these two excellent members off staff that the Waterfoot has, although from the cleaners to the reception staff they are all very pleasant.
Another thing I would say if you are going for a quiet weekend, you will not get it, because there is always a wedding on and the music just blasts round the whole hotel until 1am....other then that a fab place for food.

  • Stayed: October 2013, traveled with family
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2  Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

my wife and I stayed one night. on arrival we were immediately impressed by reception staff who organised sightseeing taxi tour with local company. garvin the driver and tour guide was amazing. we had super time. dinner in hotel was amazing and again nothing was too much trouble for staff. breakfast was equally good after which we used the hotel complimentary taxi to go into the city.wish we could have stayed longer.

  • Stayed: November 2013, traveled as a couple
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Thank ricmerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

My partner and I went over to the waterfoot and had the 2's company deal , which was amazing value for money, then the day we got engaged me booked and visited for another time, food was amazing and staff where so friendly would recommend the 2s company deal

  • Stayed: October 2013
    • Value
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Thank Dannika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Myself and 3 friends have just enjoyed a lovely weekend break at the hotel and couldn`t fault it at all. From start to finish we were made to feel very welcome and nothing was too much trouble for the staff, they were friendly, courteous and efficient. Our twin rooms were clean and comfortable, there was always plenty of hot water for showering and lovely thick towels. A little point perhaps would be a bar of soap at the washbasin is needed to make it complete.
Breakfast was tasty and you help yourself, if you want a full cooked breakfast toast your bread first so the rest won`t go cold. Leona was on hand each morning to ensure we had everything we needed and she was very nice indeed, poor girl must have thought we were 4 mad women but she seemed to enjoy the craic as much as we did. Hotel ordered and paid for our taxi into city centre both days, excellent service! Dinner was also lovely and again great staff on hand. All in all we loved it and would go back again in a heartbeat.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hotcurry2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this reviewResponded April 11, 2015

Thank you for taking the time to write this review

The Waterfoot Hotel
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfoot Hotel

Address: 14 Clooney Road | 14 Clooney Road, Derry BT47 6TB, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Derry
Price Range: $62 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waterfoot Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more   less 
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Also Known As:
Waterfoot Hotel Derry, Northern Ireland

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