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“service”
3 of 5 bubbles Review of Waterfoot Hotel

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Waterfoot Hotel
Ranked #10 of 11 Hotels in Derry
londonderry northern ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“service”
3 of 5 bubbles Reviewed April 29, 2013

ate here on sunday the 28th april during our meal a customer at another table asked for mash and the waiter rather in going to the kitchen for more just bluntly walked over to my table and lifted a bowl of have eaten mash and laid it on the other table this customer was not even part of our group wtf.

  • Stayed April 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank chrisk42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelenSt, Manager at Waterfoot Hotel, responded to this review, April 30, 2013
Little00715 - It was a pleasure to read your recent review following your visit to the Waterfoot Hotel.
I am delighted you enjoyed the hospitality and friendliness of the staff and I will pass your kind comments on to the team. I understand you visited on a short business trip so we would be delighted to welcome you and your wife back for a weekend break as indicated. TRhank you once again for your feedback, it is very much appreciated.

Helen Stewart
Sales & Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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500 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Belfast, United Kingdom
Level Contributor
211 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

Although I only stayed for 1 night it felt much longer.The staff were so friendly and welcoming and nothing was too much trouble.Bedroom was spacious and very comfortable.The only meal I had in the hotel was breakfast which again was very good.The restaurant was very modern and had a real classy look.This was a short business trip but will definitely be back for a leisure weekend with my wife.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Little00715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelenSt, Manager at Waterfoot Hotel, responded to this review, May 1, 2013
YOU HAVE POSTED THIS UNDER THE WRONG REVIEW - PLEASE CHANGE!
IT HAS BEEN POSTED UNDER SERVICE WHEN IT SHOULD BE HOSPITAILITY FIRST CLASS

30 April 2013
Little00715 - It was a pleasure to read your recent review following your visit to the Waterfoot Hotel.
I am delighted you enjoyed the hospitality and friendliness of the staff and I will pass your kind comments on to the team. I understand you visited on a short business trip so we would be delighted to welcome you and your wife back for a weekend break as indicated. Thank you once again for your feedback, it is very much appreciated.

Helen Stewart
Sales & Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donegal
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 27, 2013 via mobile

Stayed in the hotel on the 26th April and was welcomed by a receptionist called Ashley who was so friendly and made you feel so welcome. We were brought to our room which was basic but nice. We went into the bar to have a per dinner drink and was welcomed by a lovely barman called Kevin. We then went into the restaurant where we had the most amazing meal with very friendly staff. A girl I think the restaurant manager came over and was really nice and helpful. Ashley then came in to us to let us know if we were interested the room I was enquiring about was available and she was upgrading which was the ambassador suite OMG you should see this room AMAZING is an understatement. Words can't thank her and all the staff you have made our first night away in 4years for my hubby's birthday one to remember and look so forward to staying here again. If your reading this review and are thinking of staying here do because the staff will make you feel so welcome and food is amazing you won't need to leave the hotel

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsdinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this review, April 4, 2015
Thank you for taking the time to review The Waterfoot Hotel

The Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 26, 2013

Possibly one of the nicest bunch of staff . Have come across. The events manages helped and catered to our every need. In particular Kevin. On the night he made me feel completely at ease! The room was beautiful and the food was deliciousI would recommend them to anyone to have a formal there!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bec2410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this review, April 4, 2015
Thank you for taking the time to review The Waterfoot Hotel

The Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newtownabbey
1 review
5 of 5 bubbles Reviewed April 23, 2013

This hotel is fantastic. I booked the hotel stay through the general manager 'Rory' and I was not disapointed. Me and husband stayed in the ambassador suite which was absolutely amazing, we then went for dinner and it was beautiful, the food was delicious the staff were welcoming and friendly. Overall I would definitely recommend this hotel it was fantastic. Cant wait to say again.

Room Tip: If you had the money and it was for a special occassion the ambassador suite
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christine_doyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this review, April 4, 2015
Thank you for taking the time to review The Waterfoot Hotel

The Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 22, 2013 via mobile

I recently attended a conference in the city & had the pleasure of dining at the Waterfoot Hotel. The Wine Bar was very modern & the food was amazing. Our server Bernie was extremely attentive topping up our wine & the looking after our every need. The Snug Bar had traditional music with an open coal fire which created a great atmosphere. Would highly recommend the Waterfoot Hotel to anyone & will definitely be back.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hst06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this review, April 4, 2015
Thank you for taking the time to review The Waterfoot Hotel

The Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
1 review
5 of 5 bubbles Reviewed April 19, 2013

This was my first time staying at this hotel and I can not priase it enough. The staff are extremely friendly and professional, the food is fantastic especially the ribs! The rooms were spacious, clean and the beds really comfortable. They had a traditional Irish music playing in the snug bar creating a fantastic atmosphere. I will definitely be returning. Thank you to all the staff for an amazing stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DcrcBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew L, Manager at Waterfoot Hotel, responded to this review, April 4, 2015
Thank you for taking the time to review The Waterfoot Hotel

The Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfoot Hotel

Property: Waterfoot Hotel
Address: 14 Clooney Road | 14 Clooney Road, Derry BT47 6TB, Northern Ireland
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in Derry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Waterfoot Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more   less 
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Also Known As:
Waterfoot Hotel Derry, Northern Ireland

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