we stayed here for two nights. the room was tired and dirty. the bed was the most uncomfortable bed i have ever slept in. the fire alarm went off when we just arrived and again at 7.00am each morning. we were kept waiting for an hour and 30mins for our reserved diner table with no apologies or explanation from staff and when we eventually spoke to a manager his attitude was a disgrace, we were told "there is nothing i can do" a complimentary bottle of wine to our table would have been a nice gesture by way of apology and appeasement but instead we got a manager who was rude, abrubt and lacking in the crucial people skills that should be fundamental to any manger. it states on their website that free taxi rides into and from the city centre are available yet we were charged £6.50 each way. i will not be recommending this hotel to anyone.
- Official Description (provided by the hotel):
- Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more less
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- Also Known As:
- Waterfoot Hotel Derry, Northern Ireland