My wife and I stayed at Tory's Bush last year for a walking holiday. We can't fault the location or accommodation as they are both outstanding, but the hotel owner is the most obnoxious, ill-mannered, rude and ignorant person I have ever met.
On our trip my in-laws came to visit us for a picnic down by the sea. Unfortunately the weather wasn't the greatest so we decided to invite them to our apartment where we had a lovely decking area which we thought would've been perfect for the occasion. When my wife's parents arrived, the owner literally ran to their car and preceded to grill them as to why they had dared set foot on the premises. My father-in-law, thinking this was a joke, gave the owner the story about the picnic, the weather etc, whereby the owner refused them access and said they weren't welcome on the premises, that the insurance wouldn't cover them and that they would have to leave.
I confronted the owner of Tory Bush on his behaviour, demeanor and general ignorance in dealing with people, but he was totally oblivious and stood by his approach and drew my attention to the T's & C's for the premises. We had already read them, but naturally assumed that "no visitors" meant extra guests staying over, which was never going to be the case with us anyway.
Needless to say this left a very poor taste in our mouth. Prior to this incident we had spoken with friends and family on the phone and internet singing the praises of the accommodation, the location etc, but once this happened we readily back tracked and made everyone aware of how ill-mannered the owner was, and how we would never recommend the premises. To put things simply, this man should not be dealing with the public. He needs to take a professional course in customer service. He emailed me the next day and offered a refund on the rest of the week, but he never approached me personally, or offered an apology, even though our apartment was directly above the office. Until this unfotunate, but totally avoidable, event, Tory Bush would, not only, have had repeat business from us, but also many friends and family. Needless to say that won't be the case. I just hope people read this review and think twice about going.