I visited Hugh McCanns today with a party of six plus one infant. On arriving we waited for our high chair to be brought to the table- it arrived faulty and extremely dirty- clearly not cleaned from the previous user. The staff were very incompetent and blindly ignored us on several occasions. We felt the staff seemed too uncaring to even be approachable to ask for the window directly beside out table to be closed. The table we sat at really needs to be replaced as it felt like if we leaned on it it would have collapsed. The young male waiters appeared clueless and inexperienced in the restaurant. The lady who appeared to be in charge was plastered in make up and seemed to shout her delegated orders and even started to give tasks to another waitress (who was pregnant) whilst taking our order. The restaurant was not busy whilst we were there. Our food was average and the portions where quiet small- we had to ask for an extra portion of chips (for a five years old). Our plates where cleared promptly but several items remained on the table until we left! After our main course was cleared we waited approximately 30mins on a member of staff asking us if we wanted the dessert menu- which never happened- in the end we decided to cut our losses and do without. Highly disappointed!
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