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“weekend stay.”
Review of Donard Hotel

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Donard Hotel
Ranked #5 of 16 Hotels in Newcastle
Certificate of Excellence
Reviewed August 26, 2013

very clean with great size rooms. there is limited hotel car parking, food was great in both the main hotel and their bar. for any one availing of the walking in the area, and not interested in spa facilities, don't pay the extra for the bigger hotels in the area (I have stayed in both), stay here. staff very friendly and helpful

  • Stayed: March 2013, traveled with friends
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Thank sharon h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 130 reviews

Reviewed August 25, 2013

Absolutely fab stay in the Donard hotel you can't fault it as the location is perfect especially if you rely on public transport.
Staff are superb and nothing is too much trouble for them, food is second to none and it is excellently priced.

Returning next week, and check out the Autumn offers in Discover N Ireland

Room Tip: All rooms will be perfect
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  • Stayed: August 2013, traveled as a couple
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Thank kerrymcewan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

Went here on Sunday with my family. Really good home cooking food. We had 2 roast turkey & ham dinners, chicken strips and a lasagne. Brilliant service and got lots more gravy & sweet chilli sauce at no extra charge ..
We have been here quite a few Sundays now over the summer, seems empty every time, I have no idea why as its really good food, good portion size & well priced ( our 4 adult meals bill came to £35). The staff are very friendly and helpful, I can't fault the restaurant at all. We will be back .

Stayed: August 2013, traveled with family
2  Thank paulatrainor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Stayed here for 2 nights, wished I had been aware of the special offer of 3 nights for only 30 pound extra at the time. Stayed with my Young daughter, and mother, as a much deserved break we both needed. Staff were very welcoming to us, great with the little one serving her every request, and there were alot to be had from her. Nice clean rooms, always someone available for information, food was good and plenty, nothing exceptional but who minds when its being served to you hot, and no cleaning up after. Over all a lovely stay, will be staying again in the near future.

  • Stayed: June 2013
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1  Thank slyvestie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

Booked into this hotel for 2nights 11-13th july,This was meant to be a family trip where we were able to take are dog aswell, Informed the hotel the day before when we will be arriving and that we had a car which would of been in there carpark, however when we arrived there was only a carpark for 4cars, NO space was reserved for ourselves, we asked reception about this and they wanted me to park my car down the street beside a bar, this wasn't acceptable as it was the 11th july in NI and who in there right mind would park a car outside a bar overnight??. I wasn't even encouraged to stay at the hotel, receptionist was rather rude, owner for the hotel didn't seem to care when asked for my deposit back. The hotel itself was rather small and very old fashioned and rather a dump. Anyone who is booking this hotel beware

Room Tip: Don't book this place there is better places, and customer service skills is Nil
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Stayed: July 2013, traveled with family
8  Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patdonard, Owner at Donard Hotel, responded to this reviewResponded July 24, 2013

Criticism is welcome as a means of ensuring that high standards are maintained. When we fall below these standards we are disappointed and can only apologize for our failures. However when a review is based on a totally misleading account of the actual events then we feel ew have the right to defend ourselves. Firstly we admit that the small car park we have onsite is totally inadequate but as has been mentioned in previous reviews we have additional secure parking at a private house which we have used for over 20 years without incident. This lady was told that if the small car park at the hotel was full ( in actual fact there was still one space which she could have taken) she could park at the private house.. At no stage was it suggested that she would have to park her car outside the hotel bar or on the street. Parking at the private house was offered both by the head receptionist and myself but that wasn't referred to in her review. Independent witnesses praised the receptionist for her reasonableness under fire and the only issue may have been when she asked the lady to stop shouting.
As to the accusation that we didn't seem to care, this accusation seems to be based on the fact that we agreed to her demand for a full refund. We simply explained that if she wasn't happy with our parking arrangements then of course we would give her a full refund and our apologies. Maybe if we had refused to reimburse her she would have found us more caring.
As to her condemnation of the hotel itself, five minutes in the foyer in an agitated state is hardly sufficient grounds to make a credible review of the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We stayed over the weekend as we went to Tollymore Forest Park. We really couldnt have picked better. A really lovely building with plenty of charm and character. On arrival we were greeted by Pat (lovely guy) who made sure we were parked ok and were happy with the room which we were shown to, which was amazingly spacious and tastefully decorated. Crisp white cotton sheets with a pretty red trim. Storage space - which is usually a problem when away - was more than ample, plenty of wardrobe and drawer space. A plug socket next to the mirror - again usually a problem but not here - was very helpful. Lots of coffee available to make too. A hairdryer, iron and trouser press was also provided.
The bathroom was a good size, and very nice with lots of lovely hot water and shower gel provided beside the bath. A good powerful shower to wake you up in the morning :)
Meals were excellent and the girls in the restaurant were friendly and helpful without being obtrusive. Absolutely nothing is too much trouble here, all staff were so helpful and made you feel so welcome. I would definitely stay here again and have no reservations about recommending this place to friends.
Really excellent location, a 2 min walk to the sea front and only a short drive up to Tollymore Forest. Mourne mountains as a backdrop provide a beautiful view.
Really wish we could have stayed longer. We will be back as soon as possible.

Room Tip: We stayed in room 210, it is on the street side but we didnt find that we were at all disturbed by n...
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  • Stayed: June 2013, traveled as a couple
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2  Thank Cami C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Myself, My wife, Mother in Law and 3 friends paid a visit for afternoon tea to the Donard Hotel whilst visiting Newcastle this week.
The service received was superb, we were all very pleased by the friendliness and the attention paid by all of the staff and found it to be first class,
I would personally recommend the Donard Hotel and will visit again when in Newcastle.

  • Stayed: June 2013, traveled with friends
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2  Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Donard Hotel

Address: 29 Main Street, Newcastle BT33 0AD, Northern Ireland
Location: United Kingdom > Northern Ireland > County Down > Newcastle
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Family Hotel in Newcastle
Price Range: $127 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Donard Hotel 3*
Number of rooms: 18
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Also Known As:
Donard Hotel Newcastle, Northern Ireland

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