I feel that I should respond to this review as it questions my honesty and integrity which I cannot allow!
Issue 1 - "furnished to an ok standard" - The apartment has been awarded 4* rating by the Northern Ireland Tourist Board. This speaks for itself!
Issue 2 - "extra money" - In the Booking Terms and Conditions it clearly states that there is a generous heating allowance - a booking is not taken unless these conditions are read and understood and signed as being understood. Clients are also reminded on arrival. This was introduced a number of years ago because some clients left heating on 24/7 even when they were out of the apt and with recent fuel increases it does make more economic sense that clients take more care, just as we all do at home. There has never been a problem until now. The extra cost involved here was £10. On checking out this client had actually left the heating on!
Issue 3 "one year old child" - I was informed that the child was 19 months old and able to run about the apt and play ball on the terrace.
Issue 4 "charge us more" - Yes - I hold my hands up as guilty in that I gave them the normal price and not the special offer price - due to a serious family illness and being extremely busy and rushing around - but that is really no excuse. On realising my mistake I then offered the special price plus a further discount which they accepted.
This client has failed to mention that I was extremely flexible - early check-in and a very late check-out to allow them to have as long a time in the apt as possible. Free use of a high chair and travel cot. Nor was I informed that there would be another couple staying in the apt for part of the time. This was not stated on their booking form, which is a requirement, under health and safety.
I have been communicating with this client through e-mail - basically she threatened me with a negative review - so here we are!
Other points.
I try to be as fair as possible with everyone. I have been in this business for 10+ years and never received such comments. I like everyone to have a very positive experience in Newcastle. I have made so many wonderful friends from across the world who return and stay time and time again. If you are thinking of booking B2 please be reassured - everything is absoluely fine. If you have any queries or concerns please ring or e-mail or even skype me.
Can I take this opportunity to wish everyone a very Happy New Year and Best Wishes for 2013