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Merchant Hotel
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Reviews (2,710)
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Reviewed July 30, 2010

My daughter left for her wedding ceremony and reception in Bangor from here. We stayed (4 of us) the day before event and decided to come back the day after. It was superlative in every respect.

it is hard to find fault with anything. What gave me great pleasure was the friendly smiles and greetings of the staff even as you walked by. this hotel tries hard to cater for your every comfort. a wedding is a time frought with feelings and anxieties. the calmness of the Merchant staff helped put everyone at ease. Visitors were courteously shown to our rooms including photographers and hairdressers etc.

The dining experience is luxurious and attentive to every detail. The food is fabulous and the price is no more than you would pay in any good place (and there aren't too many) in Belfast.

The hotel seems to have a nightclub which attracts the dishiest clientele. Nightclub in Belfast means 10 to 1 of course!

The experience is not cheaop but worth every pound.

  • Stayed: July 2010, traveled with family
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Thank griffun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2010

Really looked forward to our stay in The Merchant and could'nt wait for our weekend to arrive.When we arrived we were met by the concierge who was very attentive. All was well until we settled down for the night, our room was situated above The Cloth Ear Bar and the disco may as well have been in our room. If that wasnt bad enough when it was over, the street noise was unbelievable. This went on to about 4.00AM, on the Saturday night it was the same and to top things off when we eventually got to sleep at around 5.00am the fire alarms in the hotel went off several times which was to be honest very scary as we didnt know if there was a fire or not. I had to go home to get some sleep, a total waste of money, came home exausted and very very disappointed. When we mentioned our feelings at reception when leaving we were told we should have used the ear plugs by the side of the bed. So there you go a weekend in a 5 star hotel that provide you with earplugs to irradicate their noise problem.

  • Stayed: March 2010, traveled as a couple
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5  Thank Tyronegirl91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2010

Just thought it was worth posting a tip for Afternoon Tea.

I have family visiting from Germany and my brother working in the Hotel industry has always shown an interest in the Merchant, we decided to call in for Afternoon Tea, the place had a few tables with customers but mostly the tables were empty.
We asked for a table for 6, but were told that it was fully booked, we were not offered the option of
"yes we could fit you in but as we are fully we need the table back by whatever time",
the lady advised us to go next door to the Cloth Ear, where we where seated and given menus', we advised the lady that we just wanted tea/coffee/drink, the lady took a drinks order but the drinks failed to arrive, when we enquired after our drinks we were told to order at the bar.

I have had evening Cocktails in this hotel and it was a very enjoyable experience with a large menu of cocktails.

So this is not a complaint but just a tip for anyone planning to walk in off the street for Afternoon tea, to avoid disapointment - BOOK IN ADVANCE.

  • Stayed: July 2010, traveled with family
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Thank nicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2010

Stayed here while celebrating my husband's 40th birthday. We had booked the Members Bar for a surprise party. We were upgraded to a Suite which was beautiful, the decor was really opulent and the bathroom was gorgeous. Our dinner in the restaurant was delicious and I thought reasonably priced for the quality of the food. I also liked the fact that checkout was not until 12pm. The best bit however was the service throughout, but a special mention has to go to the staff in the Members Bar and Restaurant who went to extreme lengths to ensure that all the guests got in without my husband spotting them!! If I had to find one thing to complain about it was that we were charged for our Sunday paper!!

Stayed: July 2010, traveled as a couple
Thank gilly48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2010

Myself and my husband stayed at The Merchant for 2 nights and had a truly lovely stay. We found all of the staff to be welcoming and friendly , we received 5 star service from the moment we arrived when Peter appeared with an umbrella to keep us dry while we got our cases from the car.
Our room was perfect ,spotlessly clean,extremely comfortable and beautifully decorated.
We had breakfast and dinner in the Great Room both of which we thoroughly enjoyed thanks to a magnificent setting and excellent service. We would recommend the cocktail bar where they easily have a delicious cocktail for every day of the year.
We loved the style of the old building , the lighting throughout was subdued which was in keeping with the overall ambience but we are equally looking forward to returning and staying in the brand new part of the hotel once it is fully open .
For a city break the hotel is in a great location within easy walking distance of the centre of Belfast. We would have no hesitation in recommending The Merchant based on our experience.

  • Stayed: June 2010, traveled as a couple
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Thank leprauchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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