We just stayed at the merchant for 2 days when over for a wedding. We had booked tis hotel after my husband enjoyed a stay with business a couple of years ago. The hotel is absolutely stunning and the rooms spectacular! The staff were all very helpful and attentive.
The downside. On our first night we were kept awake for about 2 hours with noise from the hotels own bar/nightclub - it became clear why the hotel put ear plugs at the bedside! We didn't complain as hoped it would be a one off. The following night the music was absolutely thumping through our room. I phoned FOUR times to complain - each time the boy on the end of the phone said he would walk about to see where the noise was coming from and perhaps the TV in the room next door!!!! Eventually my husband called very irrate after we were getting nowhere! There is no way we were the first ever to call and complain so the boy obviously thought we were very naive trying to bluff to us the music was coming from a next door room!!! The night manager then came to our room and offered to take us to "a suite" on the top floor to get some sleep so we took him up on his offer. He opened the door to a twin room for us (after spending £180 a night to come on a romantic break with my husband a twin room wasn't exactly what we'd hoped for) and in addition - the room wasn't even as nice as our own and by no means a suite (we realised on lift after that floor 4 was suites and they put us up to floor 5!). Anyway. We stayed in that room for a restless 2 hours then made our way back to our own room to try get some sleep after the club closed. We each had about 1 hour sleep that night.
The next day we complained to reception. The girl at reception was lovely and very helpful but we couldn't feel let down when their only compensation to us was 1 night stay in the hotel in the future - surely better management would have maybe taken some money off our bill or even taken a night stay off our bill considering we had spent £180 on food and drink etc in hotel during our stay!!!!). When travelling a few hours to get to ther hotel it is not a cheap option for us to come back for ONE night!!!
My only other complaint was poor service in the hotel bar - when spending £25 for 2 drinks you imagine you will get quick service. We sat for 40 minutes waiting on someone to take our order and when noone came we eventually went to bar ourselves to order!!
We tried to call room service and reception for 30 minutes one day to order champagne to the room - nooone ever answered so we ended up walking to bar ourselves to order it!
Also, when staying at a hotel like this I think charging £15 a day for parking is extortionate. Any other hotels of this calibre we have stayed it would always be free parking to guests.
On plus side, the hotel really is beautiful and staff were all VERY friendly and helpful. The hotel manager should maybe consider doing something to cut out the noise levels in the room, ear plugs are not sufficient - if on a romantic trip away (which is what this hotel is targeted at) wearing ear plugs to bed is perhaps not the most romantic!! As i said earlier, at £180 a room you do expect to get a restful night sleep!
So if you like luxury and don't mind a noisy room and don't mind lengthy bar waits or room service waits - you will love this hotel!!
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- Also Known As:
- Merchant Hotel Belfast