In spite of having to change our room twice, I would still give the Merchant Hotel a "five" for over all experience, service, location and convenience. The first room change was necessitated immediately by the fact that Chris, the Receptionist, had given us a Victorian room with four downward steps (without banister or night light) leading to the bathroom. When bringing us to this room, Peter, the Head Concierge, noticed my husband's faltering walk and had the kindness to ask if this room would be suitable. We agreed not, and asked to be moved to another Victorian Room. The second room assigned to us by Chris was smaller, definitely of lesser standard, and we didn't realize it at the time, but the windows could not be opened for fresh air. The air conditioning had to be adjusted up and down all night; not the best sleep, although the room was quiet and the bed comfortable. Two nights of this was adversely affecting our opinion of the Hotel.
Therefore for the remainder of our visit, we requested a room in the new Art Deco section. Katie, the Receptionist, selected a new room for us with proper windows, stored our passport cases and luggage until the room was ready, re-delivered our luggage, and notified us by phone as soon as our room was ready. All of this was done cheerfully and efficiently so that we could pursue our planned morning activities. The fresh air was lovely and the room was quiet and comfortable in every respect. The standard was exactly what one would expect from a five-star hotel. We were happy!
Breakfast in the Great Room was a welcomed relief from hotel breakfast buffets. One begins the full English Breakfast with a bowl of porridge or fruit, breads & croissants, fresh orange juice, and ends with a selection of eggs( including my favorite Eggs Benedict), pancakes, or French Toast; all individually prepared to order. The service was impeccable and the historic, glass-domed room is absolutely stunning.
Associated with the Hotel, The Cloth Ear provided excellent pub food after a particularly long day of touring, when we just wanted something quick and simple. The Fish & Chips were excellent! We joined some Belfast friends for dinner the other nights, so I can't comment on the Great Room's dinner,however I'm sure that it is magnificent.
The Merchant's Bar is delightful, with a vast drink selection and friendly bartenders who love to share information about some of the exclusive spirits that they have housed in a display case.
Peter, Head Concierge, was such a genuine, friendly fellow with a wealth of information to share. The Hotel is well-situated in Belfast's Cathedral Quarter, so many sites and shopping centers, as well as the historic pubs and new restaurants, can be visited on foot. Taxis in Belfast are reasonable, and other sites such as The Crown Bar, Opera House, Titanic Quarter, Ulster Museum and Botanical Gardens are but a short ride away if you don't care to walk. It was our fourth visit to Belfast, and we found the location of the Merchant Hotel to be perfect for everything that we wanted to do. The Merchant is a unique hotel and we shall definitely return.
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- Also Known As:
- Merchant Hotel Belfast