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“Excellent - Best in room Breakfast ever”
Review of Merchant Hotel

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Merchant Hotel
Ranked #2 of 45 Hotels in Belfast
Certificate of Excellence
North East Scotland
Level 5 Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Excellent - Best in room Breakfast ever”
Reviewed June 13, 2013

Excellent stylish hotel. Great service and the quality of the facilities are first class. Had Breakfast in our room and it was easily the best I've ever had. Everything is delivered on a table complete with a white table cloth, silver tea pot, warm food and hot pastries. All excellent!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Highlander1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (447)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Co.Armagh
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2013

We stayed here a while ago hotel being a 5*Hotel expected a little bit more..... THE MEALS WERE SO SO.......Breakfast was one of everything sausage ,beacon ect .... the setting was beautiful bit of a long walk to get too. The bedroom was a suite with two large beds the decor was good but the bathroom was a BLUE colour (COLD)... not enticing you too stay long to chill out.in shower or bath..... only other thing is that the room was large and they put the SMOKE ALARM over one of the beds and it blinks every three or four seconds very annoying in the wee small hours.........would not rush back but a swimming pool would be nice to be added sometime.............

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank OldeRomantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 10, 2013

The Merchant Hotel's Great Room is very impressive and is a great setting for afternoon tea. There is a good selection of sandwiches, scones, desserts and teas and the staff are very attentive, polite and helpful. Overall it is a very pleasant and relaxing experience.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ilovefood848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N.I.
Level 6 Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed June 6, 2013

Enjoyed one night as a gift - and what a gift!
The staff from arrival to checkout were friendly and professional.
The room was lovely in the new wing in art deco style and very spacious as was the bathroom.
We enjoyed a spa treatment, dinner in The Great Room and again breakfast next morning. This was probably the most civilised breakfast I have ever enjoyed - all peace, tranquillity and superb service - not a buffet in sight!
I had mentioned when booking that it was our wedding anniversary and special occasions are obviously duly noted. We had a special cake brought to us and noticed a few others being delivered as well.
Would thoroughly recommend the hotel to anyone.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fufty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 2, 2013 via mobile

Stayed here last nite for wedding anniversary. From the minute we arrived we were bowled over by the service! Have stayed in many 5 star hotels but the merchants staff are the best! Arrived at 1.30pm and never left hotel until we checked out. Lunch in Berts then cocktails on to champagne bar then great room. Bar tenders in cocktail bar were fantastic! Can't wait to go back!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beaver1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed May 31, 2013

I had afternoon tea here a few weeks ago with a friend. It is pricey at £20 each but you are full
by the end of it.

Service in this place I cannot fault with staff polite at both times.

Afternoon Tea: Pricey , staff helpful but vegetarian sandwiches were a let down with too much goats cheese , it was like they didn't really care what was in them.

Dinner: Staff polite and again pricey. The issue again was little vegetarian options for me and when I asked for a salad I didn't expect it to be a few leaves , it was abit of a joke! I felt they could of done me something better and they need more vegetarian options.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank francescaf218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nottingham
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 28, 2013

We were disappointed when we stayed here recently as there was a wedding on and the noise travelled upwards to our room on the fourth floor.We love this hotel usually and had been really looking forward to a relaxing night without the kids. We specifically requested a quiet room so were particularly disappointed that this did not happen.
When I complained, the staff member at reception was very helpful and initally asked the DJ to reduce the base noise. This made a little difference but we could still hear the music. The female staff member then offered us an alternative room which was unfortunately also quite noisy due to the wedding music and outside street.I could not criticise this service in the slightest as they did do their best to accommodate an unexpected situation(I am told wedding noise is never usually a problem and would agree on past experience).
The biggest disappointment was the attitude of the staff member my husband spoke to the next morning when we checked out.She asked him about his stay and he mentioned the noisy room.She offered very little by way of apology and then when he asked if we could collect our car an hour later than planned from the valet she told him this would be an extra £1 per hour. In my experience of the hospitality industry(my parents run a boutique guesthouse on the North coast) when a customer has requested a quiet room and paid to stay in a five star hotel and been disapponted in this way,the customer should expect a full apology and an offer of a discount for the room.I am saddened that this did not happen.We love this hotel and in all other respects it is fantastic but I was very disappointed on this occasion.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bifty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merchant Hotel

Property: Merchant Hotel
Address: 16 Skipper Street, Belfast BT1 2DZ, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Belfast
#2 Luxury Hotel in Belfast
#3 Romantic Hotel in Belfast
#4 Family Hotel in Belfast
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Merchant Hotel 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Merchant Hotel Belfast

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