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“The best”
Review of Merchant Hotel

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Merchant Hotel
Ranked #2 of 44 Hotels in Belfast
Certificate of Excellence
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“The best”
Reviewed April 7, 2013 via mobile

This must be the best hotel in the UK. Every bit worth it's 5 star rating. Very clean and the rooms were spotless. The breakfast in the grand room was just awesome. The room service was also markedly very fast. As for the location you can't get any better. The place is surrounded by fabulous eateries.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chanawala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,438 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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Traveler tips help you choose the right room.   Room tips (439)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 7, 2013

I just can't say a single bad thing about The Merchant. Service excellent, staff lovely, food great no matter if you eat in Berts or The Great Room. Jazz also great in Berts. The spa is beautiful and the roof top jacuzzi fab. Both Art Deco and Victorian rooms are so comfy and amazing decor. Breakfast great. The cathedral quarter where the hotel is located also has great bars and restaurants. Would recommend The Potted Hen or Zen to eat, The Spaniard or The John Hewitt bars for drinks and a bit of Craic! Loved this place and hope to go back at least every other year.

Room Tip: All the rooms are good, there are no bad ones!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tarbar999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portaferry, United Kingdom
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 5, 2013

had cocktails here after long day out in belfast. very grand surroundings. extensive cocktail menu. a little pricey but you expect that in a place like this.are booking in for afternoon tea, will post review then.

Room Tip: parking difficult close to hotel, traffic wardens about. good parking a short walk away at highpark...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank michael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed April 3, 2013

I spent the Easter week-end with my partner at the Merchant Hotel in central Belfast. We enjoyed our stay, loved the great service, appreciated the majestic surroundings of the dining room, but on balance were left feeling a little disappointed, and certainly overcharged.

We booked late, but managed to reserve a junior suite. The penalty for the late booking was a rack room rate of £850 for 3 nights. OK no room is ever worth the rack rate, but the rack rate for this room was seriously over the top. A price up to £200 per night would have been more appropriate to its quality and facilities. This could just be about avoiding room 319!!

As a suite it did have a separate seating area, but overall the area of the room was much smaller than you would ever expect of a suite. The bed was incredibly comfortable and gave us a great night’s sleep. The marbled bathroom was spacious with lots of large towels and a great shower over the bath. So most of the basics were there. Wifi in the room was free and very fast (as it was all over the hotel). The room, however, was gloomy because of its position in the garret of the hotel, with just two small windows high up in the wall. The dark furnishings and small table lamps did little to dispel the dullness of the room. A small wardrobe with just 6 hangers was just not big enough.

Service across the hotel was excellent. Everyone we met was courteous, smiling and helpful. Room service was prompt and efficient, but they couldn’t find any peanuts to go with our gin and tonics. Valet car parking and the luggage service worked incredibly well.

We ate breakfast in the main restaurant each morning. Great service, freshly cooked food; just an amazing location. The porridge with cream and honey is a must have.

On balance – a good 4 star hotel, recommended if you can get the right room, don’t pay more than £200 per night. I’d probably stay there again, but I’d look around for other options first.

Room Tip: Avoid room 319. Not a suite as billed - very dark and gloomy.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peter_R_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
89 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed April 3, 2013 via mobile

Just returned from a 1 night break in The Merchant. We had booked two rooms - 1 Art Deco and 1 Victorian.
We arrived at 2pm and the Art Deco room was ready, however the Victorian room wasn't ready until 3.30pm. This was disappointing as the checkin was 3pm so if we hadn't have had the other room we would've had to have waited in reception until 3.30pm.

The Art Deco room was spacious, modern and had beautiful views. The Victorian room was small with no view out the window. Beds in both rooms were very comfortable. In the Victorian room we had no hot water tap as it was air locked but this is a problem as it is over 40yrs old the plumbing system. This was explained by our porter. Shower and bath were lovely though.

We had a spa package: hydrotherapy usage and either a facial or back massage. Both treatments where fantastic and the spa staff where very pleasant. Pool was quite small but did the job. Roof top hot tub was lovely and had beautiful views over Belfast.

Breakfast was delicious with an excellent selection to suit everyone.

We used the car Parkin service - definitely worth the money and hassle free.

We had a very pleasant stay in the merchant and would recommend it to family and friends.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kat_monty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 1, 2013

We stayed in the Merchant for our wedding anniversary in March. Living quite close to Belfast the Merchant was somewhere I'd always wanted to stay but had always ended up staying further afield. It was worth the wait. We got an amazing deal - £160 including dinner in the Great Room. But to be honest, having stayed here, I would pay a lot more for the same package.

The plus points:
- we satyed in a traditional room - lovely king bed. Decor was fab. Traditional roll top bath and an old bank safe for good measure highlighting the history of the place. Amenities were good.
- the food. Without shadow the best bit of the hotel. We had dinner in the Great Room - absolutely amazing. Food was impeccable. Service was fab. Nice atmosphere - not too busy or stuffy. Breakfast the next morning was just as good. Cooked fresh to order.
- the cocktail bar - great choice of cocktails with some different ones to try
- the service - I'm not big on service but the service here was great. The little touches made it a special stay

The areas for improvement:
- we didn't use the spa as it was mid week and we were in work however we did use the sauna and hot tub. Great idea but the outdoor tub wasn't working. A little disappointing but i suppose these things happen sometimes.
- our room was on the first floor. We could hear the people in the Cloth Ear below and it was only a Tuesday night. I expect it would be quite a noisy room at the weekend. The room was also on the same floor as some of the function rooms so you had people walking past your door until the early hours.

Room Tip: Stay away from 1st floor rooms.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CWPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleraine, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 30, 2013

This was a trip to celebrate our first wedding anniversay and did we pick the right venue? This hotel was nothing short of supberb!!! From the moment we arrived nothing was a problem to the professional, well trained staff who are a credit to the hotel. The car was taken away for parking and promptly returned on our departure(along with sweets left inside - a very nice touch!). The room was out of this world and had been kindly upgraded due to the event we were celebrating. Everything was clean and ready on time. The bed provided a great nights sleep. We also visited the roof top spa area which again was clean and tidy and allowed breathtaking views out over Belfast. Later in the evening we were in Burts bar which is part of the complex and entertainment was provided to add to the atmosphere which was already very pleasant and made our stay very special to us! Highly recommended to anyone wanting a break away with no problems and a really perfect experience!

Room Tip: Get one overlooking High St/Victoria St junction!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merchant Hotel

Property: Merchant Hotel
Address: 16 Skipper Street, Belfast BT1 2DZ, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Belfast
#2 Luxury Hotel in Belfast
#3 Romantic Hotel in Belfast
#4 Family Hotel in Belfast
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Merchant Hotel 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Merchant Hotel Belfast

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