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“Perfect location”
Review of Malmaison

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Malmaison
Ranked #25 of 45 Hotels in Belfast
Reviewed August 2, 2014

Hotel is is right in the heart of the city, a bit noisy late at night but too be expected. The rooms are a lovely size and the beds are so comfortable you can loose yourself in them. I ate at the bar as I was travelling alone, the staff were great and made me feel comfortable and at ease. Nothing was too much trouble for them.would highly recommend the hotel for location, rooms and the friendly staff. Park at either the hi park multi storey or the castle multi storey both are a short walk from the hotel the castle cost me £14 for 29 hours of parking. Breakfast was fab I opted for the cooked and it was hot and well presented . Bar menu was good I recommend the summer burger though the full evening menu looked very good as well.. A great place to stay in a great city

  • Stayed: August 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Josette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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692 - 698 of 1,411 reviews

Reviewed July 31, 2014

According to Google translate, Malmaison translates into English as Wrong House. Bing translate is less forgiving and translates it as Evil House. I wouldn't go quite that far!

Stayed here for one night on 25th July and frankly it was one night too many. Belfast was experiencing a heat wave with temperatures in the high 20s. This Malmaison has no air conditioning whatsoever. Not in the communal areas, not in the bar, not in the restaurant, not in the bedrooms.

Walking into the foyer to check-in was like stepping into an oven. The stressed out and sweaty staff behind the desks that serve as reception were trying their best to be chirpy and welcoming but it was an impossible task!

If the foyer was oven-like, my bedroom, a loft room, was an inferno. A trendy chrome fan groaned under the pressure of having been set to max since the last guest fled from heat exhaustion! Even the drinks in the minibar were suffering from malaise.

I sought refuge under a cold shower only to discover that many of the boxes containing Malmaison's famed amenities were empty. Had they too fled the room due to the heat or had the maid collapsed before she actually got around to servicing the bathroom?

I didn't opt for breakfast as I couldn't contemplate the thought of eating in these conditions. Myself and a colleague did try to secure a drink at the bar upon our return to the hotel but the smell of sewage/drains within was too nauseating.

What 4-star hotel anywhere in the world in the 21st Century does not have some sort of air conditioning system fitted. Malmaison Belfast 4 star - No Way! Wrong House - Definitely! Evil House - you decide.

Room Tip: Don't stay here unless it's in midwinter!
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  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
5  Thank caseypaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

I have stayed at other hotels in this chain and their sister chain Hotel Du Vin and this is by far the worst.

Rooms do not have any Air/Con - it was BAKING. They had opened the window and placed a fan in the room but this was definitely a case of gate-horse-bolted-too-late. The other aspect was that the room was so dark that you could not see the buttons on the remote. So dark it made doing things annoying.

Bathroom was clean but smelt of mould. Nice range of accessories, clean toilet etc etc.

Most annoying and basic fault, staff not paying attention and attending to customers, everywhere.
On arrival no interest from check in - not prepared. In bar after checking into my sauna it took 8 minutes in an empty bar to get served. Staff walking around and speaking to each other at the far end of the bar. Decided to go out to dinner as a result of the lack of care. On returning at 10.00 it took some time to get served and the attitude of the staff was anything but polite and welcoming. Surly would be a better description.

There was work going on from early in the morning, nothing said to us the night before or at check in that this might wake us.

Breakfast recovered things a little. The omelet was well cooked. The coffee was sharp and nasty, cheap.

Check out in the morning demonstrated another could-not-care moment. Two people at the "desks" in reception but only one of them working. I walk up to the second one and he ignores me. He then tells me to go to the other desk. No explanation why or apology, dismissive. The young girl is going as fast as she can but why only one person ? What is the other man up to ?

This place is looking tired, lacks 4* basic features (A/C) in this day and needs to kick all of its staff firmly up the bottom and train them how to interact with the customers.

I will not be going back there and I will be recommending others not to go there. Wake up and smell the champ you lot. You are dragging the quality of this chain down. I would recommend Maddisons on Botannic. I will be staying there again in the future. A little but slower and can be noisy when they have live bands on (ask for a top floor room) but much nicer and a great breakfast.

Room Tip: Ask if it has A/C. Inspect the room prior to unpacking.
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  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
4  Thank neveratrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

I was treated to a night in malmaison & totally loved the time experience. Friendly approachable staff and lovely clean luxurious rooms.
We had our Sunday lunch in the restaurant and while the portion sizes were not huge the food was delicious and they offer an excellent selection.
Hope to have a return visit soon! I would recommend looking for their special deals online.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

There can be no excuse for a modern hotel which brands itself as boutique to have no air conditioning. Although there was a window which we kept open during the day, it was stifling. The desk fan was pointless. Could not leave window open at night as it was too noisy, so instead we had a sweaty sleepless night. The next day after we had both showered the room was unbearable as inexplicably there was no extractor fan in the bathroom, so factor in the steam and we could hardly breathe! It's a shame as it's a relatively nice hotel. Although I agree that the hard sell on food and drink in the room is a bit excessive. If they could tone that down and sort out the air conditioning it would be worth staying, but otherwise I would avoid this place from spring to autumn.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank meander2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

I recently stayed with my husband and paid extra for a room upgrade.
The room was nice but the cleanliness of it let my stay down. There was long hair on the bed and toothpaste on the cup in the bathroom and around that area.
As we were just staying the one night we did not make a fuss about it but I did mention it at reception when checking out. I was quickly advised if I had an issue I should have called down and quite abruptly put in my place. I would have been disappointed with this even if the room hadn't been upgraded.
We did have a meal in the restaurant as part of our stay which was excellent and service very good even though they were busy and had only two servers on.
Overall we has a nice stay but I wouldn't be rushing back to stay.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LLT123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014 via mobile

Was treated to a night out in the town by boyfriend staying at Malmaison and dinner and drinks in the Cathedral Quarter area. This hotel was right up my street with it's slightly gothic interior. It is in a perfect place to be able to enjoy the Belfast night life with being touching distance of the up and coming Cathedral Quarter without being right slam in the centre.

Stayed: January 2014, traveled with friends
Thank Jess_SIlcock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison

Address: 34-38 Victoria Street, Belfast BT1 3GH, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Belfast
#20 Family Hotel in Belfast
#22 Romantic Hotel in Belfast
Price Range: $132 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison 4*
Number of rooms: 64
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Also Known As:
Malmaison Hotel Belfast

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