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“Great customer service”
Review of Malmaison

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Malmaison
Ranked #24 of 44 Hotels in Belfast
Dublin,Ireland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great customer service”
Reviewed January 13, 2014

Excellent customer service, nice decor, comfy beds, great location - what more could you ask for? We arrived late for breakfast one morning (entirely our fault, having misread the breakfast times) and although the staff were just finishing clearing away the breakfast bits they facilitated us by serving us breakfast in the bar. Excellent customer service. Would recommomend.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank choppers-on-tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Malmaison, responded to this review, January 14, 2014
Dear Choppers on Tour
Thank you very much for your comments, delighted that we looked after you so well and htank you for taking the time to write a review.
We look forward to welcoming you back very soon.
Kind Regards
Mal Belfast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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English first
Ireland
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 12, 2014

I have stayed at Malmaison several times this past year and it was always faultless. However, I understand that you have just recently changed your policy regarding allowing dogs to accompany their owners. Can you confirm this? If that is the case I would like to know the reason for the change. Surely you must realise that in doing so you are excluding an important market. Dogs are family members and should be regarded as such by establishments such as your own.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thecraicis90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Malmaison, responded to this review, January 14, 2014
Dear thecraics90
Thank you for posting your comments on Tripadvisor, I would be delighted to discuss your comments further with you, please do call on 0844 6930650.
Best Wishes
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast Northern Ireland
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 12, 2014 via mobile

We have visited Malmaison many times and although it was overpriced for what we got we supported them because they welcomed our dog but now that they have indicated that they are no longer Dog Friendly we will not be giving them our custom with or without our dogs !

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank scarlett70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Malmaison, responded to this review, January 14, 2014
Dear Scarlett70
Thank you for posting your comments on Tripadvisor, I would be more than happy to discuss with you in greater detail. Should you wish to discuss then please do call me on 0844 6930650.
I look forward to hearing from you.
Best wishes
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Craigavon, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 4, 2014

Stayed here the Saturday before Christmas. My husband had upgraded our room which was lovely. Staff were very friendly and helpful. Ate in the restaurant in the evening . The restaurant although quite small was tastefully decorated . Again great service , food was ok . Breakfast in the morning was first class . Would certainly return . Ganny R

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gannyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 31, 2013 via mobile

From the moment we arrived until we left we were not disappointed. However be aware there are tray and tip charges for room service on top of food charge. But as we had such a positive experience this did not spoil our stay.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, United Kingdom
Level Contributor
89 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 29, 2013

I've stayed here several times and have nothing but positive things to write about this hotel. On this stay my party and I arrived slightly earlier than the 3pm check in time but our rooms were ready and waiting for us. Drinks in the bar were served by friendly staff who brought them out to us in the reception area without issue as bar was full. Rooms were spacious. Breakfast was lovely

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerHB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland, United Kingdom
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 28, 2013 via mobile

OK; I was away with work for my partner's birthday so booked a romantic evening with dinner, bed & breakfast. The booking was made while away using my mobile Internet on my smartphone. Somehow, I managed to book the wrong night; Friday night when I was on the overnight ferry home & not Saturday night, when I wanted to stay.

Needless to say I was suitably embarrassed when we checked in on Saturday to be told my booking was for the previous evening! The booking was a non refundable no exchange booking. My fault; a stupid mistake & I held my hands up. The problem was the hotel was fully booked Saturday so I sat in reception trying to get an alternative on LateRooms.com.

The manager approached & said they'd a last minute cancellation & she would allow my Friday booking for Saturday. Such a relief.

We were looked after very well during our stay. The room was typically Mal. Dark & sultry. The bed was big & comfortable.

Dinner was a fixed menu with a reasonable selection of really good food. & we left the restaurant feeling well fed & well looked after.

The full irish breakfast the following morning was just what the Dr ordered & I don't think I ate again until dinner in the evening.

Check out was simple & the reception staff were charming & engaging.

Overall, we thoroughly enjoyed our stay & the attentive staff dug me out of a hole. Thank you. We'll be back.

Stayed September 2013, traveled as a couple
Helpful?
Thank CaoimhinKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison

Property: Malmaison
Address: 34-38 Victoria Street, Belfast BT1 3GH, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Belfast
#20 Family Hotel in Belfast
#22 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Malmaison 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Malmaison Hotel Belfast

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