Stayed here as a birthday treat and check in was very friendly with Peter. Complimentary upgrade is offered if you book early so the room was a deluxe. Good sized room with all facilities although I did note that there were no robes and slippers which are some of the extras in a deluxe room!! Unfortunately, we had an issue with cleanliness in the room as I found some underwear below the seat I was sitting in. The room obviously had not been cleaned or checked properly. The duty manager apologised and sent some drinks up to the room but I have to say that this incident put a bit of a dampner on the whole experience. The room was uncomfortably warm and had a freestanding air conditioning unit plugged in which was extremely noisy all night. The dining room is not to my taste as even though I am of slight build I had to squeeze inbetween the table next to me to go to the buffet. There is a buffet with cereals and fruit etc and you order your hot breakfast at the table. The hot food was lovely but we had started on our extra orders of tea and coffee by the time it arrived at least 30 minutes later The dining staff were very attentive and courteous but the kitchen let them down. If the hotel reads this review they will be aware of the underwear problem but not have heard any of our other issues - this is because, on check out, we were not asked if we had enjoyed our stay!!! First time ever that I have not been asked by reception staff if everything was ok. The hotel lost an opportunity in my eyes to ensure we left with a good feeling about the Malmaison because let's face it , the accommodation wasn't cheap and we expected a higher level of service. Very disappointing
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- Also Known As:
- Malmaison Hotel Belfast