We have stayed in Ten Square on half a dozen occasions; the fact that we have returned is testament to the staff attitude to fix previous problems and the general standard of the hotel itself. However, on our last ever visit this October, my husband and I were incredibly disappointed with our stay. Our room was located directly over the nightclub, a bit unfortunate as the noise continued until 3am. The service at dinner was unacceptably slow, the staff seemed to pay more attention to non residents at the bar than those who had pre paid for dinner, and our cocktails were less than impressive, my first margarita being 70% salt was a bad start that should have set the bar low enough for us to leave, but we persevered and to be fair our waiter tried his best, however a 30 minute wait for replacement drinks is just not on, not at those prices. On return to our room things took a decidedly less genial turn, my pillow was stained with blood, which is pretty unforgivable as it has to have been glaring obvious to the staff - anyone who has stayed before will know that all Ten Square linens are pure white, so whoever made our bed simply turned the pillow over, they cant have failed to spot the stains. The next morning we descended for breakfast to find the lovely Ten Square menu we have salivated over on previous visits was gone it was all bain marie food which is NOT 4 star standard, and was greasy and cold, very uninviting. We had to ask 4 times for milk jugs to be replaced as all were filthy, two cups and 2 glasses also had to be removed from our table as they were not fit for use. When I read back on the list of issues it sounds like I am being harsh, but in fairness my husband and I have had some amazing times in Ten Square, and we hoped by having a word at reception and filling in our card before departure that some effort would be made to improve at least explain the failings. To date we have heard nothing, zip, nada which is quite frankly unforgivable, so we will be back to Belfast without a doubt, but will never again stay in Ten Square and we will stop recommending it to friends and family.
- Official Description (provided by the hotel):
- This unique Belfast hotel is located just steps from the historic City Hall, Waterfront Hall, the business district and the Victoria Square shopping mecca, and offers a variety of award-winning luxury hotel rooms as well as The Grill Room Restaurant & Bar - one of Belfast's most popular meeting and dining locations. ... more less
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- Also Known As:
- 10 Square
- Ten Square Belfast
- Ten Square Hotel Belfast