We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Overall it was ok but quite far away from city centre” 4 of 5 bubbles
Review of Crowne Plaza Belfast

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Crowne Plaza Belfast
Ranked #18 of 43 Hotels in Belfast
Certificate of Excellence
1 review
“Overall it was ok but quite far away from city centre”
4 of 5 bubbles Reviewed November 21, 2013

The hotel has great facilities and the experience i had from their service was very good. However i was feeling cold in common areas of the hotel such as the lobby, the restaurant etc. This was not only noted by me but all my other friends as well. In the rooms the temperature was ok though.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kyriakos1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 25, 2013
Dear Guest

Thank you for posting your comments, we appreciate all your feedback both positive and negative as this is very important that we at The Ramada Plaza can offer good facilities and quality service to make your stay as comfortable and most enjoyable experience. We take all on board with reference the heating which we can adjust at any time to make a nice warm atmosphere but will look into your view on this so it is a comfortable to suit all our guests. We look forward to welcome you back in the future.
kind Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,434 reviews from our community

Traveler rating
    643
    428
    205
    90
    68
See reviews for
402
353
41
319
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Warrenpoint, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed November 21, 2013

WE searched for Belfast hotels with swimming pools and booked The Ramada Plaza for two nights, big mistake. Made to go the pool only to be informed it was closed and wouldn't reopen for 2 days. The first night, we were awakened 3 times by the fire alarm being set off. Next morning , i complained and was told, " Isn't it good we have an alarm" . I asked for a refund as there wasn't a mission we were staying in this hotel a second night and was given one nights payment back, no sleep, no pool, no full refund and worse, no apology. I wouldn't advise anyone to stay at The Ramada Plaza Belfast.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Finnegans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 22, 2013
Dear Guest

With reference your recent stay we deeply regret you encountered a few issues at this time. It is of the most importance that our guests have a enjoyable experience whilst staying at the Ramada Plaza. It is unfortunate that it was on this occasion that these issues happened during your stay, and due to this being out of our control we understand annoyance and inconvenience that this may have caused. Once again I would like to apologize and can say this is not the normal experience that we deliver at The Ramada Plaza. We hope that we have the opportunity to welcome you back again in the future, assuring you of our best attention at all times.
Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newry
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed November 18, 2013

Will keep this short and sweet.. The beds and rooms are great.. Lovely dinner also.. However I would love to know where the reception staff where found,, they are amongst the most ignorant people I've encountered in my travelling time, overall I would stay here again but would send someone to reception on my behalf,, could only take being spoken down to in the manner they do once.. Thanks for the stay..

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank garycregan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 22, 2013
Dear Gary

Thank you for choosing to stay at the Ramada Plaza. We appreciate your comments and are pleased that you found the hotel facilities comfortable and food lovely in our restaurant. However we are disappointed to learn your comments on our reception staff, with further investigation with our team and night staff which had noted reasonable actions dealing with the guest at this time . Our front of house team are always at hand to assist our guests and make there stay as comfortable and enjoyable experience. We do hope that we get the opportunity to welcome you back in the future.
Kind regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enniskillen, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 15, 2013

Stayed here last weekend (fri-sun), for the "2 night dinner B&B" offer in order to see a show in the opera house. I specifically choice this hotel based on overall price, location, free wifi and free parking availability. Particularly the latter, as we wanted to avoid city-centre charges. Given all factors, we were not disappointed by the Ramada Plaza at all, and I would recommend this hotel to others for a short stay based on our experience. The dinner we had in our deal was tasty, not exceptional, but the Ramada still comes recommended, based on taste and portion sizes for a 3-course meal, we were 'nicely' filled, without feeling 'over-full'. We stayed in a room on the ground floor which suited us well, It was basic, but clean, (standard double), which is all we needed, so no complaints. Noise levels were Zero, our room looked out on car parking, which didn't bother us, as a good night's sleep, without interruption was more important, which we got both nights. staff were pleasant also. I would recommend this hotel to others, but just to note, for anyone wishing to use the city centre and rely on taxi's, a return taxi fare cost us the guts of £20 (based on one return trip to/from the opera house). Even at this, we still saved on city hotel car park fees across two nights. Personally I would maybe visit a city hotel next time, just to compare, but the Ramada Plaza, is worth a stay in my experience, it just depends on individual reasons and choices for booking. We ate in the bar -a very tasty and enjoyable lunch before we set off for the theatre. food was delicious, but bar staff were somewhat disappointing for a 4* hotel! -sat for a good 20 mins before asking staff to take our order... the place was deserted, i could understand if it was busy! That alone would put me off a place. all in all though, a pleasant stay, all things considered. buffet Breakfast was just average, nothing special, but it filled a hole... figuratively speaking

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank mtt991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 18, 2013
Dear Guest

Thank you for choosing to stay at The Ramada Plaza for your two night stay, your comments are very much appreciated and are pleased that you found our hotel an ideal choice and location to suit this visit to Belfast to see a show in the opera house, hope you had a fantastic evening. I would like to take this opportunity to thank you for your feedback and hope we have the pleasure to welcome you back on your next visit.
KInd Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

We stayed 3 nights with 4 children. The staff were excellent and helpful, even helping to cut my youngest daughters food up when I was dining alone with the children. The pool was great fun and the staff in the LA Fitness centre were also very friendly.
The playroom would have been great if it had not been trashed the weekend before we arrived. I reported broken tikes car and the floor piano. The maintenance man came immediately fixed everything but could not get the piano to work. When I tried to lift it out of the way I discovered it was sticking to the floor as juice had been spilled everywhere! I was disappointed that it had not been checked and cleaned.
The food in the hotel dining room was fantastic. Great choice and cooked just as requested.
Rooms were pleasant enough, plenty storage space, complimentary toiletries, iron and ironing board, hair dryer, tea/coffee facilities and a drinks fridge.
I would have no problem staying there again.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 4padbrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 18, 2013
Dear Guest

Thank you for choosing the Ramada Plaza for your family break. Your feedback is very important to us and we appreciate all your comments. We are pleased that you found the hotel facilies and service from staff being excellent thank you so much. With reference to the kids play room we take on board your comments and apologize for the oversight in being not serviced at the time. We are delighted that you enjoyed the swimming pool and found the food in the hotel fantastic we are trilled to hear that you would have no problem staying at Ramada Plaza on a future visit.
a warm welcome awaits you on return.
Kind Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, England, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

Stayed here for one night on a business trip and was impressed with the hotel and staff. The hotel is modern and efficient with clean well appointed rooms. The fridge in the room was a bit noisy but not intrusive for me - may be a problem for some people. The staff are very friendly and eager to help. Certainly would use this hotel again.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clive F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 17, 2013
Dear Clive

Thank you for your kind comments during your recent stay with us. We are delighted that you where impressed with our hotel facilities and excellent service that we provide here at The Ramada Plaza. Also glad to here that you would choose to stay with us again, we look forward to welcome you back again in the near future. Assuring you of our best attention at all times.

Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
2 reviews
5 of 5 bubbles Reviewed November 12, 2013

upon arriving in the ramada the hotel its self was impressive, beautiful and very clean, but upon check in the man at the desk i found a little unfriendly , he jst gave me key and that was it no hope u enjoy ur stay are small talk as such. room was a delux king but was pretty basic compared to other hotels, resturant staff were lovely and couldnt fault them. On checking out i recieved the same man who jst took key and said oh uve paid and walked away, maybe it was because we wer a young couple but we paid the same price as anyone else staying and should of recieved the same customer service as he greeted older customers with the day before eg a smile,a how are you, a hope you enjoy your stay.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank irishgal87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, November 15, 2013
Dear Guest

Thank you for choosing to stay at The Ramada Plaza Belfast. We very much appreciate your review and take all your comments sincerely on board. We are very disappointed that you encountered a poor reception from our front of house staff this is not the normal standard of service that we like to greet & welcome our guests to the Ramada Plaza. Our first impressions and a warm welcome to all our customers is of vital importance to our team and can only apologize on this occassion you did not recieve this friendly welcome. We will pass this on to our senior front of house manager to investigate and hope that we get the opportunity to offer you a warm welcome on another visit.
Kind Regards
Geraldine McLarnon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Belfast hotels
Golden Mile
Holiday Inn Belfast City Centre
Golden Mile
Europa Hotel - Belfast
Golden Mile
Clayton Hotel Belfast
Clayton Hotel Belfast
#22 of 43 in Belfast
4.0 of 5 bubbles 690 reviews
Show Prices
Show Prices
Show Prices
Golden Mile
The Fitzwilliam Hotel Belfast
Golden Mile
Radisson Blu Hotel, Belfast
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Belfast? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Belfast

Property: Crowne Plaza Belfast
Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland (Formerly Plaza Hotel Belfast)
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Belfast
#12 Family Hotel in Belfast
#14 Luxury Hotel in Belfast
#16 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Situated amidst the picturesque Lagan Valley Regional Park, the 4* Plaza Hotel Belfast Shaw's Bridge is your perfect choice for rest and relaxation. Just 10 minutes' drive from Belfast City Centre, the hotel boasts 120 luxurious bedrooms, The Green Room Restaurant and The River Bar onsite, free Wi-Fi and complimentary car parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com, Priceline and Agoda so you can book your Crowne Plaza Belfast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing