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“comfortable hotel.”

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Crowne Plaza Belfast
Ranked #12 of 46 Hotels in Belfast
Certificate of Excellence
Reviewed November 6, 2013

This is our second time staying at the Ramada as it is so near family and friends and easy to get into town.

The check in was easy quick and simple and there was plenty of room in the front car park as it was a weekday.

I had requested a room with a walk in shower but we were given a ground floor disabled room ..I thought the hotel would have rooms with separate showers instead of over the bath.

All was well until morning when my husband had his shower. The water just seeped under the door of the shower and all over the bathroom floor, behind the toilet ,under the handbasin.
we were paddling in it.

Thankfully housekeeping was near by and she managed to mop it up with lots of towels and gave us plenty to use the next morning.We packed around the shower with towels managing to save the floor from becoming a paddling pool. I think maybe the drain in the shower needs to be enlarged or cleared of debris.

I love the king sized beds but would be happier if it had a sheet as well as a duvet.

We didn't eat in the hotel this visit so cannot comment, but would definitely stay again.

I left my gold ear rings behind in the room and just a phone call to reception and they were found and kept for 2 weeks till I returned to Belfast .Thank you

Room Tip: If not disabled do not request a room with walk in shower.. ground floor rooms look out on to the ca...
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  • Stayed: October 2013, traveled as a couple
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Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded November 11, 2013

Dear Joan

Thank you for choosing to stay at The Ramada Plaza. We are delighted to welcome you back again on your return visit. Our team at The Ramada strive to make all our guests experience a pleasant and enjoyable one. We apologize for any problems that you may have had with your shower and have maintenance on site to deal with any issues that are reported at the time. Thank you on your kind comments on the efficient staff and check in and on the king size beds glad you where happy with this. We hope that we can welcome you back in the hear future and our team is more than happy to assist with any special requirements on your next return.
Kind Regards
Geraldine McLarnon

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1,120 - 1,126 of 1,642 reviews

Reviewed November 3, 2013 via mobile

My family and I stayed here very good family room very friendly staff great pool a great children's play room, the restaurant was lovely with great staff we definitely will return the restaurant is a little pricey but worth it. It was busy but the atmosphere was great.

  • Stayed: November 2013
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Thank LaoisPortlaosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded November 4, 2013

Dear Guest

Thank you for taking the time to write your review during your stay at The Ramada Plaza. We are delighted that you and your family enjoyed the relaxing and comfortable surroundings within our hotel. Its great that you had time to avail of our leisure facilities and made use of the kids play room, hope this made your time at Ramada a nice relaxing break away. Thank you for your compliments on the friendly staff and our restaurant with a great atmosphere we are pleased that we made your stay a memorable experience. We look forward to welcome you and your family back again for another stay at The Ramada Plaza.
Kind Regards
Geraldine McLarnon

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Reviewed November 2, 2013 via mobile

Stayed here on business hotel was very busy. Quick check in and check out food was average. Staff are helpful. Room was large however there was very musty smell in bathroom and there was hairs from other guests on thr mattress. I did like the dark curtains. Not sure id stay for leisure but for business it was fine. Overall for a ramada it is how you would expect.

  • Stayed: October 2013
    • Location
    • Cleanliness
Thank baileysandcream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded November 4, 2013

Dear Guest

Thank you for posting your review during your recent stay at The Ramada Plaza. We value all your comments and appreciate both positive and negative feedback and take on board all your comments. Thank you for your kind words on our staff being helpful and efficient check in and good size rooms, food & service at our hotel thank you lovely to here. We do hope we have the opportunity to welcome you back again to The Ramada Plaza in the near future.

Kind Regards
Geraldine Mclarnon

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Reviewed October 29, 2013

I have only praise for the staff of the hotel. From the moment we arrived they could not have been more helpful. We arrived at 445pm, and were extremely disappointed to find that the hotel pool was closed to children at 5pm. As a family that were leaving very early the next morning, the hotel receptionist Melissa, called the leisure centre manager and allowed us access to the pool. Similarily Rachel in the bar serving food was also extremely helpful and friendly towards us. The rooms were ideal for families, and very clean. The hotel on the whole was very clean, and the bar food was great value for money. I would definitely go back and stay there again. My only criticism was that staying on the ground floor looking out towards the car park, it was a bit noisy with people stepping out for a cigarette late, when we were trying to sleep

  • Stayed: October 2013, traveled with family
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Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded November 1, 2013

Dear David

We would like to take this opportunity to thank you and your family for choosing to stay at The Ramada Plaza and for the kind compliments on our staff which is always a pleasure to hear. Its great to known that you found the service and standards and quality of food within the hotel to your satisfaction thank you so much. We take on board your comments on the ground floor rooms, which i could suggest requesting first or second floor on your next occassion. We are delighted to hear you would definitely stay with us again, and do look forward to welcoming you on your next visit.
Regards
Geraldine McLarnon

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Reviewed October 27, 2013

I've stayed in this hotel twice and will return. It's situated approx 10mins from Belfast City Centre but it's very accessible. Staff were very helpful throughout our stay. Rooms and public areas were spotless. It was very busy on both of my visits, but it didn't affect the staff, they were very friendly and helpful at all times.

Stayed: July 2013, traveled with friends
Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded October 29, 2013

Dear Jane

Thank you for your kind review on your recent return back to The Ramada Plaza. It is always a pleasure to welcome our customers back to the hotel. We are delighted that your stay was all satisfactory. Our team are more than happy to assist to make everything as comfortable and as enjoyable as possible during your stay, if we can assist in the future please do not hesitate to contact us.
Kind Regards
Geraldine McLarnon

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Reviewed October 25, 2013

Stayed at this hotel as I was attending a function there, and found it to be good value and the rooms were spacious. The only real downside was the distance from the centre of Belfast. Without a car the only sensible way to get into Belfast was by taxi.

The room was very nice, although the bed was a little hard. Breakfast was excellent and there were plenty of choices.

I would certainly recommend the hotel for those that have their own transport. It is perhaps 10/15 minutes drive from the centre of Belfast, and guests have use of the leisure facilities.

  • Stayed: October 2013, traveled solo
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Thank alanfromderby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded October 25, 2013

Dear Alan

Thank you writing your review during your recent stay at The Ramada Plaza. We very much appreciate all your comments and do hope the Ramada was able to offer you everything to make your stay a pleasant and enjoyable experience with excellent facilities and good quality food and service from our professional team. We take on board your comments on transport but hope this did not cause to much of a problem for you as there is a efficient taxi service that can be on hand at any time. Its is great to hear you would certainly recommend The Ramada Plaza and hope we get the opportunity to welcome you back for another visit the next time your in Belfast.
Kind Regards
Geraldine McLarnon

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Reviewed October 21, 2013

Lovely Hotel. Located roughly 10 mins outside the city of Belfast but not a problem when you have transport.. My husband and I along with our two children stayed for two nights. We started off to a bad start as our room had been doubled booked we told that this rarely happens. The staff were more than apologetic gave us a complimentary drink and ice cream for the kids. We were upgraded to the champagne suite for the night switching to out family room on the second night. We were also complimented with our dinner on the Sunday before we left for home. We were more than happy here and would definitely return.

The only down side was the bar was absolutely dead on the Saturday night. We were so bored we left early to go to out room. Dreary music and a bad atmosphere. Not exactly what you would expect for a Saturday night in a hotel like this...

Room Tip: Our family room was perfect for the four of us with children aged 6 & 8yrs. Decent size.
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  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eire282013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded October 23, 2013

Dear Guest

Thank you for writing your review during your recent weekend at The Ramada Plaza Belfast. Our team are delighted that they where able to make your stay a pleasant experience and enjoyed the comforts of one of the suites at this occasion. We apologize for the error in your booking at this time and am pleased to hear we were able to rectify this to your satisfaction. We are glad that you found the facilities and service of the hotel excellent and is great to hear you would return again for another visit thank you so much. We very much appreciate all your kind comments and look forward to welcoming you and your family back again in the near future.
Assuring you of our best attention at all times.
Regards
Geraldine McLarnon

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Additional Information about Crowne Plaza Belfast

Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland (Formerly Plaza Hotel Belfast)
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Belfast
#10 Luxury Hotel in Belfast
#12 Family Hotel in Belfast
#16 Romantic Hotel in Belfast
Price Range: $112 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Situated amidst the picturesque Lagan Valley Regional Park, the 4* Plaza Hotel Belfast Shaw's Bridge is your perfect choice for rest and relaxation. Just 10 minutes' drive from Belfast City Centre, the hotel boasts 120 luxurious bedrooms, The Green Room Restaurant and The River Bar onsite, free Wi-Fi and complimentary car parking. ... more   less 
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Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada

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