We waited 20 minutes a few weeks ago and gave up and walked out without our order being ataken as we had cinema tickets but decided to return as we have loved the placed before.
Decided to try again last Wednesday. Arrived around 5:50 and we were given wine menus. At 6:20 our drink order was taken. We received our drinks and our food order was taken. At 7:20 we were feeling frustrated and confused as trying to get a waiters attention was hard and we counted 3 to 4 staff and a manager with 6 tables at most inside and a party outside on terrace.
The waiter then approached asking to double check as they had 2 dockets for our table. He asked me my friend and fiancé to repeat our orders. He nodded "knowing which docket it was" and left. At this point I was sure he had lost our order as he hadn't mentioned the sides we'd ordered. to get someones attention for another drink and when the waiter stopped we asked for a jug of woo woo. He replied ill bring our summer menu, we said that's ok we want the woo woo cocktail, he dropped the menu and never returned.
I went up to the bar to order. this was about 7:25. I said id wait and bring the drinks down but the waitresses said she wanted to get drinks for people who had just arrived never mind wed been waiting so long. This lady I would say was most frustrating. She stood behind the bar sipping her juice and letting 3/4 trays pile up and after drinks sat for quite a while finally took the initiative (or someone asked her) and starting helping the rest of her team.
We kept trying
Our food finally arrived at 7:50 2 hours after we arrived. The waiter was returning to take a drinks order which never happened and our sides did not come. I had ordered a jug of cocktails at 7:40 which finally came after we were nearly done.
I got up and the manager was at the bar. I asked him to give me my bill and double check the side orders we received weren't on the bill. He shrugged and apologised not to fussed and said hed chat to the waiter. probably would have been better if he had been on the floor rather than out with the group of guys having a laugh and getting caught up with their order.
No discount, no problems taking over £50 from us, no real sincere apologies. I wish I had came on here before paying as I would have asked for the discount others received but didn't want to push it when we had a friend up. We ended up going to one of the other restaurants as the thought of 2 hours more for desserts was not appealing.
Shocking at a time when restaurants fight for money. I would understand if it had been busy but this was poor management of the team. Staff walked about distracted and spraying tables no one had been at, not resetting empty tables. Unbelievable.
Food was lovely, I feel sorry for the chefs as they create good food and once they get the order doesn't take that long to come out. Any other tables of 2 or more experienced same issue but a lady who came in on her own beside us was served and left in less than an hour.
Have to put poor for atmosphere as the restaurant is lovely but the angry annoyed frustrated faces of other customers and including our own did not create a happy environment.
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