I booked this hotel through Trivago, after checking it online. The pictures on the website of the bedrooms were very impressive. I booked a double room and was greeted and dealt with promptly by the reception staff.
The corridor leading to the room was narrow and dull, the decor tired. On entering the bedroom, I was immediately disappointed, the carpet had debris on it and the desk had crumbs on it.
The bedroom furniture was sparse however the bedding was clean upon inspection. I decided to have a shower freshen up, but to my disappointment the shower produced nothing more than a trickle that ran down the shower hose and it was cold. I was forced to kneel in the bath and was myself from the bath taps. In addition the bath handle was hanging off.
I contacted reception who sent a manager and eventually a handy man to fix the shower. To be fair, they responded quickly.
There appeared to be some building work going on in the hotel, as during the afternoon, there was continuous banging from another floor with a hammer or something.
This hammering started again the following morning shortly after 09:00. I had only just finished a week of night shifts and was looking forward to much needed lie in. I gave up that idea and left the hotel.
I travel a lot with my job, staying in many hotels throughout the UK and don't think I have ever been so disappointed with the standard of a hotel. The bedrooms are not reflective of the website pictures. I emailed the hotel immediately to tell them of my experience but to this day I have had no response.
That's a shame because the only thing that was good about the hotel was the staff, they weren't outstanding but were courteous and polite.
The Wellington Park Hotel..... I would have preferred a night at Norman Bates motel :0(
- Official Description (provided by the hotel):
- A well established, independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alike. Private coach and car parking. ... more less
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- Also Known As:
- Best Western Belfast
- Belfast Best Western