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“Pathetic. Do not have your wedding here!!”

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Wellington Park Hotel
Ranked #30 of 44 Hotels in Belfast
Belfast, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pathetic. Do not have your wedding here!!”
Reviewed November 5, 2013

We stayed here for my sisters wedding, and except for that fact her wedding was in this hotel I would have cancelled this excuse for a hotel! Where do I even start?!
ROOM
We paid extra for a executive double, which we discovered when others arrived this was the same as a standard family room? We expected more sq foot, nicer furnishings (they CLEARLY have a different standard of room listed as an executive room on their website, ours was basic) and all we actually got for our extra £20pn was an extra single we did not need!! Others who came into our room said the same, theirs was bigger and CLEANER and they only paid the standard rate! totally ripped off! Room was dirty as you can see in pictures, definitely not "executive" standard!
WEDDING
A number of mishaps happened courtesy of this hotel on my sisters special day, apparently the wedding coordinator was on leave so it felt like the rest of the staff just didn't give a damn. She paid for tea coffee and shortbread for guests, we emerged from the ceremony to find a small buffet outside, and a relative grabbed a sandwich. Apparently the buffet outside our door was not for us, ours was on a completely different floor, and they actually made her put BACK the sandwich she had in her hand for someone else to eat! Disgusting! We got down to find our "shortbread" was a small dinner plate of custard creams to do 60+ people! needless to say, not many got near them. They messed up her pre-planned seating arrangements, because they just decided to place people where they wanted and NOT as had been agreed.
FOOD
During the large break with our 15 custard creams among 60 people, people began to get hungry, so an uncle ordered 3 portions of chips, costing £7.50 for his teenage children. He recieved a small oval shaped side dish of chips, and was told that was ALL THREE PORTIONS. He was so enraged he took a picture to send through as an official complaint. Many of the guests jumped in their cars and headed to KFC!
During the main course, the food was far below the standard I have had before. Desert was a pathetic bowl of profiteroles, with watery chocolate sauce and half a strawberry fired on top (see pictures). thank god for the wedding cake! Then they served us tea and coffee, without spoons or milk! seeing people stir their coffee with the end of a fork was a disgrace! I was so angry about the way our family and friends had been served rubbish, I told the reception I would NOT be paying them £16 for breakfast in the morning, for something I could get across in centra for £2.
My experience of this hotel is so poor, I will not be back. An expensive room rate for an "executive" but actually standard double, not including breakfast, £95 per night. I felt robbed when leaving, actually I am planning a wedding of my own and now I know where to avoid! Manager never showed his face once, other staff were ignorant, like we were an inconvenience. We stayed in the crescent townhouse for her hen do (b&b, main course and glass of wine, plus clean room only £89) and if I'd known how bad this place was, I would have booked in there again.

Room Tip: Just avoid this hotel completely.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Twiggy102_89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgibson, General Manager at Wellington Park Hotel, responded to this review, November 8, 2013
Thank you for taking the time to post your review of your experience at your sister’s wedding.

I am very disheartened to read your comments as there was actually 2 Managers on duty, one of whom had personally confirmed all the booking details with your sister prior to the day– and all these details were delivered accordingly.

We frequently receive positive feedback and praise for our organisation and delivery of functions –as you will see from previous reviews. Therefore I am disappointed with your comments on this particular occasion.

I will be discussing the points rasied in more detail.

Yours sincerely
Malachy Toner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Carrickfergus, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013

We had a brilliant wedding reception and evening at the Wellington Park. All our guests were very keen to tell us how lovely the food was, including the evening buffet. The staff could not do enough to ensure everything ran smoothly. Clare and Ryan even organised another room for a kids entertainer we had booked, and the evening staff went out of their way to ensure our wedding gifts, cards etc were looked after overnight, so we could happily relax with a drink (or two) at the residents bar.

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
1 Thank Adrian_Moore_Esq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
1 review
Reviewed November 4, 2013

great hotel every thing was superb from staff accomadation food and entertainment on the saturday night which made our week-end stay fantastic. this hotel was very good value for a week -end break. loved belfast we will definately be back next year.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank seonaidnicoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 4, 2013 via mobile

We stayed here for three nights for a friends wedding and have had a lovely time. The manager, Malachy handled our booking personally which was really helpful and made sure he came and said hello. The breakfasts were excellent and the staff really helpful. The location is wonderful, We will definitely stay again.

Stayed November 2013, traveled as a couple
Helpful?
Thank JackieDuffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inverness shire
1 review
Reviewed November 3, 2013

great hotel all round could not fault anything. staff are very pleasant and helpful. the food first class. lunch was tasty and the prawn sandwiches were delicious and prices reasonable. there was a band on the sat night music was great, we had a great time being haloween weekend a few of the ladies dressed up and we had a good laugh. definite yes for next years trip a big thankyou to staff for putting up with all the mad scots on tour.

Room Tip: I was in room 212 which had side view .no noise slept sound. apologies to front desk forgot to hand...
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  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
Thank InvernessShireJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort William, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2013

just back from a fantastic weekend break at this venue wow! accomadation fab management & staff could not have been more helpful also food fantastic our coach were made to feel more than welcome thanks. maria j.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maria j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort William, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

just returned from a week-end break at this hotel...cannot thank the management and staff enough.they were all brilliant and took our coach load in their stride,food brilliant,rooms brilliant in all had a fantastic time there.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eadie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wellington Park Hotel

Property: Wellington Park Hotel
Address: 21 Malone Road, Belfast BT9 6RU, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Belfast
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wellington Park Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
A well established, independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alike. Private coach and car parking. ... more   less 
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Also Known As:
Best Western Belfast
Belfast Best Western

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