When my boyfriend and I checked in and went to our room we noticed straight away that there was stains on the duvet cover. We had payed for a superior suite and although the room was lovely we didn't want to stay in a room that didn't look clean. I went to reception to request something to be done and was offered a bottle of prosecco and a room change to a king room. This was not to the same standards as the previous room as they did not have any suites left. The room was very run down and the bathroom was not in a good condition. We were moved back to our original room the next day and our night spent there was much better. However we were still not impressed with having to stay in a different room the previous night and I asked to speak to the manager upon checking out and were told we would not be given some money back even though the room was not even close to the standards of the other room. We were offered a money off voucher but we did not accept this as we would not return.
On another note the service in the restaurant on Sunday was not great as I ordered cranberry juice and received apple. Then I ordered a croissant and was given something totally different.
Overall we were not impressed with this hotel and this had an impact on our short stay in Belfast. Would not recommend and we would not stay again.
- Official Description (provided by the hotel):
- Madison's Hotel is located at the heart of Belfast's Boulevard society in the beautifully tree lined Queen's Quarter, only ten minutes walk from the city centre. An elegant boutique hotel offering 35 ensuite rooms that have recently been refurbished, a 70 seat restaurant, popular Cafe bar and nightclub. ... more less
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- Also Known As:
- Madisons Hotel Belfast
- Madison Hotel Belfast