Arrive at this hotel on a busy evening, and the guest will experience what it is like to check-in in the middle of a restaurant. Return later in the evening, and the guest will be met (not welcomed) by 'security staff' - indicative of the hotel's popularity as a venue for the sort of functions which are not always compatible with a relaxing stay.
It probably wouldn't take much effort to transform the experience of staying in this hotel from something which has to be endured into something which could be enjoyed. The ability to view the experience from a guest's perspective would help, and might change items such as the torn soft furnishings in the bedroom and the notices held up with Blu-Tak which just imply a lack of professionalism and the absence of any standards. Training in soft skills could even change the attitude of the reception staff, who might as a result show that they have some interest in the quality of the guest experience.
Unfortunately in an area where hotel rooms are in short supply, and in a location where there is an enthusiastic local market for The Beechlawn Hotel's casual dining offer, it is hard to imagine such improvements taking place.
- Official Description (provided by the hotel):
- Under new ownership from Febuary 2017, The Beechlawn House Hotel is situated less than 10 minutes drive from Belfast and Lisburn city centers, and less than a mile from the M1 motorway with easy access to the City and International airports, ferry, train and bus terminals. The lavishly refurbished Beechlawn House Hotel offers a superb range of facilities including; 42 En-suite Bedrooms, an intimate Bistro, Bar & Restaurant, Conference Suites, Function Rooms and a Multi Media Suite. Complimentary Wireless Internet access WiFi for all residents and delegates. ... more less
- Reservation Options:
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- Also Known As:
- Beechlawn Hotel Belfast