We stayed here on Friday 24th august 2012 for my brothers wedding party. On arrival I was given room 212 which is a smoking room which I had not requested. Room seemed fine until i went to wash my hands and couldnt get the tap to turn of so I tried pushing it down and got it turned of. Later in the evening my friend was washing her hands and the top of the tap flew of and water gusshed all over the bathroom at such a force. The bath room was totally flooding rapidly, at this stage we had to leave the room and the hotel manager was trying to get it stoped. I then had to move rooms with the help of my friends moving my stuff from my room. My best frieds shoes were totally ruined. One of my friends mentioned that her boyfriend was a plumber and the hotel manager asked would he be able to get it stopped. Her boyfriend eventually got it stopped at which stage he was soaked. The next morning I got up and the toilet wouldnt flush and the shower was not working which meant I couldnt get showered or anything before breakfast. I went to the hotel reception and explained my shower was not working and the toilet wouldn't flush which i was told yes no ones is working, it should be on soon. When I went to breakfast their was only one girl serving breakfast which meant we had to wait over half an hour to order our breakfast, which was not worth waiting on as the bacon was very salty totally over cooked and floating in fat and not value for money at all. We had to wait again on toast which was cold. I went back to my room still with no shower or toilet working so i had to check out by eleven. So I went to reception to check out and everyone had been given 20% off their bill due to the toilets and showers not working. I explained to the girl on reception I wasn't happy due to all the inconvience I had. She said well you got a new room and help to move I explained it was my friends helped me to move. I then asked to see a mananger who told me I could get a shower now (which was 11 am and i had to check out by 11am and was all packed). I explanied I wasn't happy about paying so much for all the inconvience I had he explained to me he couldn't do anything else and I would have to pay it and some one would ring me, so I paid the bill and left. No one rang me so I rang on the sunday evening and was told by the same manager that the girl I needed to speak to wont be in until Tuesday so i left it to 9pm on tuesday night and rang. I was then told there is nothing more can be done I explained to the manager it would be nice if the managment had the decency to stick to their word and phone me back. I also explained it was my friends boyfriend who got the water stopped to which he told me he wasn't asked which he was. I would love to have seen how much more flooding damage would of been done and the cost of calling a plumber out. I was very irrate at this stage and said is there absolutely nothing else I can do then thats just it? He then explained all I could do would be to write a complaint to the hotel owners. After the phone call I thought really what is the point if they cant phone me back there not going to write back. My workplace had been considering going here for our christmas dinner as they had got information sent out to them as they do every year. After hearing about the way I was spoken to and treated my boss has decided to go else were. I would not reccommend this hotel.
- Official Description (provided by the hotel):
- Under new ownership from Febuary 2017, The Beechlawn House Hotel is situated less than 10 minutes drive from Belfast and Lisburn city centers, and less than a mile from the M1 motorway with easy access to the City and International airports, ferry, train and bus terminals. The lavishly refurbished Beechlawn House Hotel offers a superb range of facilities including; 42 En-suite Bedrooms, an intimate Bistro, Bar & Restaurant, Conference Suites, Function Rooms and a Multi Media Suite. Complimentary Wireless Internet access WiFi for all residents and delegates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Cancelon, Hotwire, Orbitz, TripOnline SA and Cheap Tickets so you can book your Beechlawn House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beechlawn Hotel Belfast