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“Service ...... what service????”

Made in Belfast Cathedral Quarter
Ranked #47 of 1,135 Restaurants in Belfast
Certificate of Excellence
Cuisines: Irish
Dining options: Breakfast, Late Night, Dinner, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Dinner, Reservations
Reviewed October 21, 2013

Visited Saturday afternoon, a party of six. On arrival we were left unattended for almost 15 mins. We had to ask for the wine menu,cocktail menu and water for the table. We enquired as to the draft beer available and the fella serving answered with 'yes' 'no' "bit like a german beer" ....but no more than that. There were 4 of us interested in drinking beer, and had he have offered a taste, we may have ordered, but he didn't show any initiative at all, so no beer sold. We were having the 2 course for £13 menu, and asked if that was starter and a main, or a main and a dessert and he told us it was either. We all decided on a main and dessert, which later transpired that some of the desserts were an extra £1.50 with our '2 for 13 deal' ..... which was quite misleading. Had he have told us this, we probably wouldn't have minded, but he didn't even when he had the opportunity to do so. The food was generally nice although one of the burgers was very dry and when this was pointed out, a very nice waitress offered a coffee on the house.
We waited ages before they took the dessert order, way too long. Every time we asked for the water jug to be refilled they stuck it under the water tap and plonked it back on the table. Not so much as a scoop of ice or bit of lemon, all very underwhelming. We decided collectively that no tip was being given, because the service was so blasé and unhelpful. Unfortunately there was a service charge included for parties of 6 or over, so £13 of a tip was received for totally crap service. I'm so disappointed in this place, because being from Belfast myself, but living away, I thought it would be great to bring friends and visitors from far afield to a great food place in Belfast that does us proud. This really doesn't. All the quirkiness and stylish décor simply won't save a place if the service is lack lustre and a bit hoky. Wise up MIB, get your service team sorted, and you might then have something worth revisiting.

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2  Thank AineWicklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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679 - 683 of 959 reviews

Reviewed October 16, 2013

Definitely worth visiting. We went on a Monday evening when the city was rather quiet. Made in Belfast was a welcomed find in the Cathedral Quarter. We received a warm welcome when shown to our table in this quirky and modern restaurant. The staff were friendly and knowledgable about the menu as we made our choices. The food was delicious, the wine list good, and the prices reasonable. I would recommend a visit.

Thank Rupert-Brixton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We recently went here for a meal for a firends birthday. The resturant inside is really funky and interesting. Menu is on a clip board - some of the typing is a bit hard to see so bring your glasses. Service started off a bit slow but once they got going were very attentive. Food was amazing along with the cocktails!!

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Thank Craic32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Eight of us ate there on a Friday evening having booked advance. The ambience and food were terrific the staff were really attentive even though the place was fully booked. Would highly recommend it.

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1  Thank siobhan082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

If you are looking for quirky surroundings and really great simple but very tasty food, this place is for you! Love it!! Great value for money and the cocktails are amazing!

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Thank anneh570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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