Visited Saturday afternoon, a party of six. On arrival we were left unattended for almost 15 mins. We had to ask for the wine menu,cocktail menu and water for the table. We enquired as to the draft beer available and the fella serving answered with 'yes' 'no' "bit like a german beer" ....but no more than that. There were 4 of us interested in drinking beer, and had he have offered a taste, we may have ordered, but he didn't show any initiative at all, so no beer sold. We were having the 2 course for £13 menu, and asked if that was starter and a main, or a main and a dessert and he told us it was either. We all decided on a main and dessert, which later transpired that some of the desserts were an extra £1.50 with our '2 for 13 deal' ..... which was quite misleading. Had he have told us this, we probably wouldn't have minded, but he didn't even when he had the opportunity to do so. The food was generally nice although one of the burgers was very dry and when this was pointed out, a very nice waitress offered a coffee on the house.
We waited ages before they took the dessert order, way too long. Every time we asked for the water jug to be refilled they stuck it under the water tap and plonked it back on the table. Not so much as a scoop of ice or bit of lemon, all very underwhelming. We decided collectively that no tip was being given, because the service was so blasé and unhelpful. Unfortunately there was a service charge included for parties of 6 or over, so £13 of a tip was received for totally crap service. I'm so disappointed in this place, because being from Belfast myself, but living away, I thought it would be great to bring friends and visitors from far afield to a great food place in Belfast that does us proud. This really doesn't. All the quirkiness and stylish décor simply won't save a place if the service is lack lustre and a bit hoky. Wise up MIB, get your service team sorted, and you might then have something worth revisiting.
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