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“Food fantastic , service left a lot to be desired”
Review of the Potted Hen - CLOSED

the Potted Hen
Cuisines: Irish
More restaurant details
Restaurant details
Good for: Local cuisine, Special occasions, Romantic, Large groups, Business meetings
Dining options: Lunch, Dinner, Late Night, Breakfast, Delivery, Reservations
1 review
“Food fantastic , service left a lot to be desired”
Reviewed August 20, 2013 via mobile

Went on Saturday evening for my husbands birthday, initially led to a lovely window table upstairs but shortly after we were settled we were asked to move as apparently the table was needed to be put together with another table for a larger party, however the table remained empty the whole time we were there. The potted hen is a lovely restaurant and the food really was first class , however the level of service left a lot to be desired. I don't expect a lot just pleasantness , politeness . We were served by a waiter who had no interest at all and every thing seemed such a chore to him. The attitude of some of the staff we encountered really was cold and unwelcoming. Although the service was not the best, we thoroughly enjoyed our meal and will return again , hopefully next time there will be an improvement in the service

Visited August 2013
Helpful?
Thank Angeline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

754 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Newtownards, United Kingdom
Level 3 Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Enjoyable Saturday afternoon”
Reviewed August 18, 2013

We three girls had a lovely lunch here on Saturday afternoon. We arrived five minutes before lunch ended but had no problem getting a table. We all had three different mains and all sampled each others meal which were all delicious. We enjoyed coffees and wine afterwards outside as it was a lovely afternoon. Good and friendly staff a good day was had by all

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank marieog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, Northern Ireland, United Kingdom
Level 5 Contributor
76 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“Potted Hen I'll never be back!!!!”
Reviewed August 10, 2013 via mobile

Heard good reviews about this place, but wow what a let down! Service really bad, staff walking past are table rolling their eyes, told we had to leave by 20.30 when they only gave us are desert at 20.25. Handed are Bill at 20.35 and told to leave. Manager rude, staff rude, service unbelievable bad and the food was just ok! think twice before you visit the Potted Hen? Lots of other good restaurants in Belfast that are happy to have customers.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank seirceil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Absolutely Awful Restaurant Poor food and disgraceful service”
Reviewed August 10, 2013

I have just been at this restaurant for my sisters hen night, 15 people with a bill of over £500 for food and drink. Waited 20 minutes for order to be taken, as soon as dessert served we were asked to please hurry and move to the bar as other people were waiting on the table, staff very disrespectful and management non existent, two service charges applied, one for bar bill and one for meal. Overall the food was poor and over priced. Unfortunately what was supposed to be a memorable night for the right reasons is now one for the wrong. This restaurant is only interested in taking your money and not providing a service. Owners of this place should be ashamed.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Madeline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denia
Level 5 Contributor
64 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Good food in nice surroundings”
Reviewed August 10, 2013

We went here last Saturday evening with a crowd of friends to celebrate my husband's birthday - so a large table of 13. We were welcomed & seated quickly & the staff were very efficient when taking orders & serving the food. There was a little bit of confusion over the menu as it is a compulsory 3 course meal on. Saturday night ie.you need to pay for all 3 courses whether you have them or not. Not sure about Fridays & I know there is a different menu for Sunday lunch. As it was they agreed to let us have & pay for 2 courses if we didn't want a dessert..Unfortunately they didn't tell all of us so some of us had deserts even when we didn't really want them. Good tasty food but nothing amazing. The one area they really need to pay attention to is their toilets upstairs. They were extremely unclean & neglected & it was a pity that we found them in this condition. Apparently this was not the first time they were like this. A friend mentioned that the last time she was there for a meal they were exactly the same. Surely it does not take too much to employ a cleaner to check & maintain them.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DeniaIrishColleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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