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“Decent hotel, nice staff”

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Malone Lodge Hotel & Apartments
Ranked #18 of 43 Hotels in Belfast
Certificate of Excellence
Dublin
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Decent hotel, nice staff”
Reviewed September 3, 2013

We spent 2 nights there with our 18 months old daughter.
At check-in we were offered to stay in one of the apartments opposite the main hotel since a wedding was taking place and it could be noisy at the bar and in the reception room until 1AM.
We decided to stay in the main hotel and were not bothered by the noise.
The baby cot arrived later but the staff was not able to set it up properly (as it was old and broken) so they offered to get another one from a nearby hotel.
We eventually managed to sort it out and did not need the other cot in the end.
The room was spacious and clean but teh bathroom was very smelly.W
We notified the reception the morning after and it was all taken care of in the afternoon while we were away.
Overall nice hotel and helpful staff. Our room was not part of the recently refurbished one but it was ok. Probably a bit expensive for that kind of room but I don't know what it's like in other hotels in Belfast.

  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NicoMed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
We really appreciate your feedback as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you for telling us about the issues with the bathroom and cot, these issues will be seen to immediately as we work to improve our hotel standards. We hope to welcome you back in the future.
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1,397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
1 review
Reviewed September 3, 2013

Was told that this place did a great Sunday lunch. To my disappointment the Sunday lunch was not up to hotel standard of food and expensive for what was on the plate. The beef was very tough and the service was VERY POOR and SLOW. I ordered desserts and we never received them. Not one staff member came to the table to inform us that they had forgotten to order the desserts. We had to get up and pay and tell them we never received are desserts. Overall I was very disappointed with the service.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ciaran_20012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Thank you for taking the time to review your dining experience with us. It really matters to us that our guests enjoy every aspect of the Knife & Fork Grill & Deli. Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the team at the Hotel. Your feedback is very much appreciated and we look forward to welcoming you back to the Knife & Fork Grill & Deli in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downpatrick, United Kingdom
Level Contributor
5 reviews
Reviewed August 31, 2013 via mobile

Really nice hotel. Stayed for a wedding and it was top class.would stay again in the future. Rooms were very comfortable and the food was very good. Excellent.
Good car parking out the back as well.the staff were very helpful

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Thank you for taking the time to review the Malone Lodge Hotel & Apartments. We are so glad to hear that you enjoyed your stay with us and also the Wedding that you were at. We will be sure to pass on all your feedback to the team and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 30, 2013

Have just recently returned from a 3 night break at the Malone Lodge. After an initial issue with our room, the matter was sorted out to our utmost satisfaction by Reception. The food was lovely and the staff were very friendly and professional. Would definitely return.

Room Tip: Book a room at the back of the property.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AnneandEugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Thank you for taking the time to review the Malone Lodge Hotel and Apartments. It is great to hear that you enjoyed your stay with us and our Hotel, great location and our great team here met your exceptions. At Malone Lodge Hotel and Apartments we continuously strive to deliver a high level of service and it's great you feel this was achieved. Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 27, 2013

Stayed overnight at this hotel while attending a wedding in July. The room was really nice and comfortable, staff were brilliant and the food was delicious. Will definitely be returning again to try out the food

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank Joanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Thank you for taking the time to review the Malone Lodge Hotel & Apartments. We are so glad to hear that you enjoyed your stay with us and also the Wedding that you were at. We will be sure to pass on all your feedback to the team and hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2013

very good service, Nice and Friendly Staff. we stay at the apartment there is three nice and big room all the facilities is nice. good location not to far in the city center. but the elevator is a little bit noisy. we had a nice food as well in Hotels Knife & Fork Grill Restaurant. first time to stay in Belfast, we have a great experience. Thanks Malone lodge.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Thank you so much for your feedback I will be sure to let the team know and hope to see you again in the Malone Lodge Hotel and Apartments in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 24, 2013 via mobile

Had something to eat in the hotel's knife and fork restaurant. The food was excellent and the staff were very attentive to our needs; they made us a cocktail called 'grenade' though not for the faint-hearted!
The girl at reception was bright and bubbly; an uplifting change comared to some venues in Belfast, and she gave us a few suggestions as to where we should go next.
All in all a wonderful experience.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Onlyacceptthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this review, October 23, 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We're so pleased to hear that you has such a lovely experience with us here in the Malone Lodge Hotel and Apartments and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Malone Lodge Hotel & Apartments

Property: Malone Lodge Hotel & Apartments
Address: 60 Eglantine Avenue, Belfast BT9 6DY, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Belfast
#12 Romantic Hotel in Belfast
#14 Luxury Hotel in Belfast
#17 Family Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Malone Lodge Hotel & Apartments 4*
Number of rooms: 102
Official Description (provided by the hotel):
Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more   less 
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Also Known As:
Malone Lodge Hotel And Apartments
Malone Hotel Belfast
Malone Hotel Apartments

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