We arrived on the Saturday afternoon to be met with a wedding party in full swing, and told that due to an accident with the building works next door, all available apartments were full. Considering that we had just driven for 6 hours up from Roundstone in Galway, this was not the ideal news. However, one of the Duty Managers, Stephen, apologised and explained the situation where he would give us a choice of rooms for the evening and we could move into our apartment sometime on Sunday. He also informed me that he would provide a free drink in the bar when we came back down and a complimentary breakfast the following morning - this was on top of upgrading our apartment to a suite. We had dinner in the hotel that night and the service was very good, especially a waiter named Tony. The bedroom was very comfortable and we did not hear any noise at all coming from the wedding party.Breakfast was a bit of a mess, as we had to ask a member of staff to take our order after various guests who arrived later were served before us - once again Tony the waiter was "busting his chops" trying to get everyone served while the other female members of staff were content to go at their own pace. I got the impression that there were not enough staff on duty to cope with the amount of guests for breakfast. After visiting the city centre we returned to the hotel and asked to be shown the apartment before we moved, it was on the ground floor virtually next door to the hotel and it was very good with a large living room with kitchen area, a substantial bathroom and a large bedroom - this would more than make up for anything that happened previously. I found overall that the Malone is in an ideal spot ( apart from the building work going on) with a varied choice of restaurants within easy walking distance and more than not the hotel staff were very good.I read in another review a complaint about air con, would I suggest just open a couple of windows if it seems too warm. On checking out, I asked the receptionist to pass on my congratulations to Stephen for rescuing a very tricky situation, especially when he clearly had his hands full dealing with a large and boisterous wedding party.
- Official Description (provided by the hotel):
- Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more less
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- Also Known As:
- Malone Lodge Hotel And Apartments
- Malone Hotel Belfast
- Malone Hotel Apartments