I was travelling with a party of 15 to attend a ball in the hotel. When we arrived I was told my room number that was it! I was not told how to find my room what amenities were in the hotel although the receptionist was mannerly she was not friendly and was uninterested towards us.
The main problem I had with this hotel was the bar staff. I would like to point out that the restaurant staff was very nice, friendly, mannerly and happy to help. When we ordered food and drink from the bar we were made wait for longer than necessary (their personally conversations seemed more important than the service they claim to provided).
I and other members of the group experienced this attitude on a regular basis. They very rarely said please or thank you if at all. I also ordered two cocktails which took 30 minutes to arrive and when they did the bartender (Chloe) just put the drinks on my table and walked off she didn’t in anyway acknowledge the fact that the drinks were delayed. And to add insult to injury when I looked at the drinks one glass was full the other was half full. I returned my drinks for an explanation as to how she could consider that it was acceptable and she basically told me I was lucky, that they normally come in smaller glasses. (The glasses seemed average to me) She offered me a refund which was acceptable but never once did she apologize I can’t understand this type of customer service what a joke.
To keep this fair the rooms were very nice a little small for a 4 star but very clean. The lounge area was very nice with an open fire which made for a relaxing place to enjoy a drink.
Although the restaurant staff was very nice, the restaurant itself was average I was expecting a lot more for a 4 star hotel the marble tables made it seem very cold and the chairs were like something you would find in a garden. The tales could have been set better (a table cloth goes a long way) and we had to ask for a jug of water. The food was very well presented and I’m happy to say tasted as good as it looked.
Overall the stay was ok but the staffs really need some training on how to deal with paying customers. If I was the manager I would fire them all. I have stayed in many hotels and never experienced a service quiet like it, truly bad. I really can’t express how rude the BAR staff were.
- Official Description (provided by the hotel):
- The Stormont Hotel is situated in the leafy suburbs, four miles from the City Centre, overlooking Stormont Castle. Renowned for its professionalism, the Stormont hotel has 105 bedrooms and 15 conference suites. There are many attractions within close proximity to the hotel including the spectacular scenery of County Down, and over 20 golf courses. ... more less
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- Also Known As:
- Stormont Hotel Belfast