I was really disappointed with my stay at this hotel. When I first pulled up I was impressed with the look of the hotel, but after waiting for 10 minutes at the reception desk for a member of staff to show up, myself and my colleagues were getting frustrated. Eventually the receptionist arrived to start the check in process. We thought we had booked bed and breakfast for £75 a night but was told we had a room only rate. When I asked what the B&B rate was I was quoted £65 a night. I asked if we could have that rate but was told we were not allowed to change rate and had to pay the £75 a night room only rate even though anyone who walked in from the street would only pay £65 for the same type of room with breakfast. She then offered us the option to pay an additional £16 for breakfast, which we declined. I was advised to take it up with her manager, when I did she was even more unhelpful than her colleague and refused to review our room rate.
When I got to my room I was pleased with the size, but was annoyed that the tv did not work properly and I could only get a signal on 2 channels with one of them being fuzzy.
Overall very disappointed with this hotel and will not stay here again!! I would advise anyone to avoid this hotel!
- Official Description (provided by the hotel):
- The Stormont Hotel is situated in the leafy suburbs, four miles from the City Centre, overlooking Stormont Castle. Renowned for its professionalism, the Stormont hotel has 105 bedrooms and 15 conference suites. There are many attractions within close proximity to the hotel including the spectacular scenery of County Down, and over 20 golf courses. ... more less
- Reservation Options:
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- Also Known As:
- Stormont Hotel Belfast