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“Cannot be faulted” 5 of 5 bubbles
Review of Europa Hotel - Belfast

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Europa Hotel - Belfast
Ranked #8 of 43 Hotels in Belfast
Certificate of Excellence
Shropshire
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Cannot be faulted”
5 of 5 bubbles Reviewed September 4, 2010

Without doubt the most excellent hotel I have ever stayed in, a beautiful room, excellent food, superb room service and quite simply the most comfortable luxurious bed I have ever slept in. Knocks spots off some of the 5 star hotels I have stayed in.

  • Stayed November 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with OctopusTravel

Helpful?
1 Thank ShropshireSusieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,104 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (714)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
derry,n,ireland
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed September 4, 2010

Booked this hotel for a special occasion and booked there New Executive rooms. when we got into our rooms that is not what we got, we were put in very old dated rooms with old bathroom and shower door didnt't even close. we told the reception staff and there was one that was so awful to us she ended up leaveing so upset we were in tears. we explained to them that we had booked the new executive rooms and showed them the pictures that we got from there web site of the room we were ment to have and told them that that was not what we got. eventually they moved us to the rooms we were ment to have been booked in to but the receptionist was so hateful to us and really spoit are trip.it could have been a really nice stay if we hadn't been treated by her the way we were. not what we had expected from TheEuropa Hotel. i think the receptionist that was awful to us really needs re-training in her roll. There are other Hotels next to this hotel and i think i will be booking into them next time.

  • Stayed August 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank emma33123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballyclare, United Kingdom
1 review
5 of 5 bubbles Reviewed August 31, 2010

My partner and I stayed for 1 night but we could have stayed for a week! brilliant staff, very accomodating an friendly, our room was lovely, bed was HUGE and so comfortable! food was fantastic also. I paid for dinner, bed and breakfast altogether and was very shocked at how reasonable the prices were. piano bar - lovely and if I was guaranteed a babysitter Id stay again tonight! HIGHLY RECOMMENDED!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tinydancer88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrolll, General Manager at Europa Hotel - Belfast, responded to this review, September 1, 2010
Dear TinyDancer88,

Thank you for taking the time to leave a review on trip advisor. We are delighted to hear that you had such a fantastic stay with us, so much so you didn't want to leave.

Your comments mean so much to the Management and Staff alike and will continue to follow our value of passionate commitment to excellent service.

Hopefully we will see you in the not too distant future with babysitter guaranteed.

Yours Sincerely

James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcatle upon tyne
1 review
5 of 5 bubbles Reviewed August 29, 2010

It has been some time since i have visited Belfast so wanted some where central, the location of the Europa hotel was ideal as it is within walking distance to the centre of the town, bars and restaurants. On arrival we were greated by friendly staff and checking in was effortless. The room was spotlessly clean, luxurious and the most comfortable hotel bed i have ever slept in. The bar was excellent, staff very amenable, great atmosphere and the coctails are definately worth checking out! Would fully recommend this hotel for it's central location, excellent quality, superb service and value for money

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karendrumm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 25, 2010

My advice is don't stay at this hotel if you are vegetarian or vegan. I ordered salad sandwiches with no butter and two of the sandwiches had bacon in them!! They said it was a mistake............but I'm not so sure.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Sandra186470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrolll, General Manager at Europa Hotel - Belfast, responded to this review, September 1, 2010
Dear Madam,

Thank you for taking the time to leave a response on trip advisor. I have also received your letter directly to the hotel and you should receive a letter through the post any day now, if you have not done so already.

It is only through your feedback that we can continually improve upon the service that we deliver.
I have made a full investigation into the incident and I can assure you that our staff take their jobs very seriously and are committed to delivering the best in customer service and would never knowingly go against our guests' wishes.
At the Europa we cater for all dietary requirements and I do apologize on this occasion that this error occurred. This was a genuine mistake and I have spoken directly with the Chef and the Restaurant Manager to ensure that more care is taken to make sure that this does not reoccur.

Once again, apologies for our shortcomings and I hope this letter of apology will go some way to restoring your faith in the hotel.

Yours Sincerely

James McGinn
General Manager

Apologies again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mullingar, Ireland
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 22, 2010

From the minute we walked in the door we just knew it was going to be a good experience staying here as the first impressions were good. The hotel is luxurious, the staff were friendly, helful and courteous and the food was excellent. We were on the 10th floor and the room was really spacious and the beds were just sooooooooo comfortable. I am a very bad sleeper and my husband has a bad back and both of us got a night's sleep. We don't usually sleep when we are away from home. The beds were like sleeping on a cloud and the pillows were just the right height and very comfortable. All in all it was a very relaxing stay and we intend to return again soon.

  • Stayed August 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank annealdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
5 of 5 bubbles Reviewed August 22, 2010

This hotel just cannot be beaten in any aspect!!!!!!!!!!
From before the event when we were at the planning stage of the venue and also getting the room set up ALL THE STAFF were so pleasant and helpful. Special thanks must be given to the Mr James McGinn general Manager and his PA Lindsay who personally took control of the preorganising and running of the whole event words are not just strong enough for what this lady did for us.
The day of the wedding all rooms were perfectly prepared for us. they were clean comfortable and a very welcoming feel in the room.
the front staff at reception and porters were first class and so accomodating to our every wish.
the welcome reception was just great and all our guests were able to mingle and get to know each other. The music in the piano lounge was very much appreciated by all. Here the staff were also very professional and welcoming.
the pent house suite well it was just unbelievably beautiful. The scenes right around belfast well you will just have to go up there to see what I mean!!!! The function manager Brian was very professional, Alan the bars manager also very professional and our guests just loved his banter it really set them at ease.
the decor was great. THE MEAL WAS BEAUTIFULLY SERVED WITH VERY PROFESSIONAL STAFF. anything the guests asked for was given with a smile. I found the meal to be excellent and the creamy champ went down a treat with our overseas guests. (I loved the vegatables and especially the sugar snap peas)
then the staff quietly and professionally cleared the tables for the night event.
WOW. what a wonderful buffet was provided for us!!!! and all the bar staff so very friendly, the smile never left their faces ( you know about when Irish eyes are smiling you certainly saw this at this hotel)
I just can't find enough words to praise this hotel and how they catered for us at our evening function. The comments from all our guests I just wish I could put them all up on this site. WONDERFUL, MARVELLOUS, GREAT, FANTASTIC it goes on and on.
Just to finish IF YOU ARE THINKING OF A GREAT VENUE TO HAVE YOUR WEDDING RECEPTION, believe me I have been to many BUT THIS IS THE ONE PLACE TO HAVE YOUR WEDDING RECEPTION OR ANY EVENT FOR THAT MATTER.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dogloverireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Europa Hotel - Belfast

Property: Europa Hotel - Belfast
Address: Great Victoria St., Belfast BT2 7AP, Northern Ireland
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Belfast
#7 Luxury Hotel in Belfast
#7 Business Hotel in Belfast
#9 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Europa Hotel - Belfast 4*
Number of rooms: 240
Official Description (provided by the hotel):
The world famous 4 star Europa Hotel is superbly located in the heart of Belfast City Centre, and simply epitomizes indulgence. Having undergone major refurbishment the hotel now boasts 272 exquisite bedrooms, making it one of the largest and most luxurious hotels in Northern Ireland. It is also ideally positioned in the heart of the city, next door to the famous Grand Opera House and close to the Waterfront and Odyssey concert venues. ... more   less 
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Also Known As:
Europa Hotel Belfast
Belfast Europa Hotel
Europa Belfast

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