My husband spent a weekend at the Hilton in Belfast recently and I was bitterly disappointed to say the least. We had stayed there before (when it was newly opened) and we were very impressed and looked forward to going back. Never again !!!!!
The reception area is cold in temperature as well as the staff who did not have the ability to welcome guests in a friendly manner!!! I was "processed" instead of being welcomed when I approached the frosty front line staff who were so busy talking among themselves, they didn't care about me - not to mention 2 porters who chatted among themselves rather than help me while I clearly struggled with my luggage !!
Nevertheless I looked forward to unwinding in the jaccussi which was broken - another disappointment.
The carpet in our room was totally stained and gave a horrible impression when I opened the door to our room the first time.
I have no problem staying in a below average hotel if the staff are friendly, welcoming and polite - I'd even settle for a little bit of manners.
I think it will be the Radisson next time !!!!
- Official Description (provided by the hotel):
- The Hilton Belfast hotel is an iconic part of he Belfast skyline situated on the banks for the River Lagan in the heart of Belfast City. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast City Hall and Victoria Square. 5 Minute walk to the SSE (formerly Odyssey) Arena and 1 mile from Titanic Belfast. WiFi is available in all rooms and is free for Hhonors members that book direct(Charges may apply to other bookings). The hotel is 100% non smoking, Executive Floor, Executive Lounge, one Restaurant, one Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, nine Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more less
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- Also Known As:
- Hilton Belfast Hotel Belfast
- Hilton International Belfast
- Belfast Hilton International
- Belfast Hilton Hotel