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“Good Enough Close to Airport”
Review of Hilton Belfast

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Hilton Belfast
Ranked #22 of 45 Hotels in Belfast
Tucson, Arizona
Level 6 Contributor
623 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 410 helpful votes
“Good Enough Close to Airport”
Reviewed October 18, 2012

Here are the negatives. There is no shuttle from the Belfast City Airport (George Best) to the hotel. You need to take a taxi. Secondly, there is no wifi in the room unless you pay about $20 for the pleasure. And then it works but it is not smooth. The toilet is British, meaning to get it to flush for real you need to play with it a bit.
The good is the service is nice, the bed is good, and the room adequate. Checkout was seamless and as I was upgraded to the executive floor, the executive lounge was good and the breakfast also quite good.
ZB

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zabriskibound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
Thank you for taking the time to post a review following your recent stay at Hilton Belfast. I am pleased you had a great stay with us and appreciate your constructive feedback regarding the suttle bus and cost of internet, and I shall certainly share your comments with the relevant departments.

Look forward to welcoming you back again soon,

Regards,

Damian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Dublin
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 18, 2012

Stayed here for a weekend. Check in was grand. Room was lovely, clean, spacious etc. I have stayed in 3 and 4 star hotels that are par with this hotel. We stayed in a standard room, so maybe you need to upgrade to get the 5 star experience.

Hotel was in good location for all tourist attractions and for shopping!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DublinSimoncowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
I am sorry to learn that you were disappointed with your recent stay at the hotel, we always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations of a Five star hotel.

That being said, I am very happy to hear the hotel location itself, check in and our bedrooms pleasant. I thank you very much once again for your feedback.

Kind Regards,

Damian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
Level 6 Contributor
85 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 17, 2012

Stayed for one night on a business trip.
Room excellent. Clean and tidy.
Breakfast excellent, though very busy.
Good location. Walking distance to all Belfast has to offer, including the new Titanic Experience.
Overall, very good.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavemScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
Thank you for choosing to stay with us and for your review of Hilton Belfast. It is very pleasing to read comments from guests who have had great experience with us.

We are looking forward to welcoming you back in the near future.

Kind regards,

Damian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2012

Arrived to the Hilton hotel at 1am, gentleman at the front desk showed no interest in us, didn't speak one word except the room number, didn't provide any hotel information. We asked for directions for a work appointment the following morning and we were told to speak to the concerige in the morning. On arrival to the bedroom and window had been left open so the room was really cold and no extra blankets were available. On trying the Wifi we were unable to connect, again not told at reception that there was a daily charge of £14.99 for 24 hours!! After a restless cold sleep housekeeping attempted to enter the room at 8am even though we were checking out that morning....what was the rush, completely unnecessary. After putting up the do not disturb sign housekeeping went about their morning business having loud conversations with on another out on the corridor. Have to say I travel extensively with work and use many different chains of hotels but this is one I wouldn't be revisiting.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fiona2000-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
I am disappointed that you have been left with such a poor impression of our hotel. Our aim is to create an outstanding experience at the Hilton Belfast and customer feedback is very important to us.

I am particularly disappointed to read that the hotel lacked friendliness. I must admit that friendliness is one of the main areas which we are complimented on, never-the-less, I am sorry that on this occasion you felt otherwise.

Should you wish to discuss your feedback further please don’t hesitate to contact me directly - damian.gilvary@hilton.com

Thank you for taking the time to review.

Regards,

Damian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 15, 2012 via mobile

The hilton belfast is in a great location. It's clean and the decor is nice. We stayed there for one night on a visit to belfast. The room was spacious and clean. The hotel itself is 5 star but not in comparison to other 5 stars I've stayed on but it is what it is and is a place I would recommend this hotel. The staff were very helpful and friendly. There's no swimming pool here which is a bit of a disappointment and car parking is expensive at 18£ for 24 hours. We didn't eat here due to the fact we went to the city as we were there for one night. Minibar in the room is very expensive but we had a few things out of it. Great view of the Lagan from the room.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jezz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
Thank you for taking the time to post a review following your recent stay at Hilton Belfast. I am pleased you had a great stay with us and appreciate your constructive feedback regarding the cost of internet, car parking and leisure facilities , and I shall certainly share your comments with the relevant departments.

Look forward to welcoming you back again soon,

Regards,

Damian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2012

Staff very helpful ,room was lovely with a view to match overlooking the Lagan . Breakfast was excellent plenty to choose from we were seated at a window which again overlooked The Lagan.Would have no hesitation in recommending this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
Thank you for choosing to stay with us and for your review of Hilton Belfast. It is very pleasing to read comments from guests who have had great experience with us and is very encouraging to all of the team here.

We are looking forward to welcoming you back in the near future.

Kind regards,

Damian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dromore, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 15, 2012 via mobile

The staff and the hotel overall are great. I regularly stay there and the staff, cleanliness and service never change. I would recommend this hotel to anyone with any reason for their trip. I am a wheelchair user and the accessible rooms are excellent. The restaurant food and service is great and cables bar has a great atmosphere with lovely bar good. Staff in all departments are very friendly and helpful at all times

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, October 20, 2012
Thank you for taking the time to write a top rated review for Hilton Belfast. It is always a pleasure to have our guests share their experiences with rest of the world.

A very warm welcome awaits you on your next stay.

Kind regards,

Damian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Belfast

Property: Hilton Belfast
Address: 4 Lanyon Place, Belfast BT1 3LP, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Belfast
#15 Luxury Hotel in Belfast
#18 Business Hotel in Belfast
#20 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Belfast 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Belfast hotel is an iconic part of he Belfast skyline situated on the banks for the River Lagan in the heart of Belfast City. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast City Hall and Victoria Square. 5 Minute walk to the SSE (formerly Odyssey) Arena and 1 mile from Titanic Belfast. WiFi is available in all rooms and is free for Hhonors members that book direct(Charges may apply to other bookings). The hotel is 100% non smoking, Executive Floor, Executive Lounge, one Restaurant, one Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, nine Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more   less 
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Also Known As:
Hilton Belfast Hotel Belfast
Hilton International Belfast
Belfast Hilton International
Belfast Hilton Hotel

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