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“Consistently great, staying here is becoming a habit!”
5 of 5 bubbles Review of Hilton Belfast

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Hilton Belfast
Ranked #21 of 43 Hotels in Belfast
Certificate of Excellence
Dublin, Ireland
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Consistently great, staying here is becoming a habit!”
5 of 5 bubbles Reviewed September 7, 2011

Stayed for one night with another couple. We emailed Mr Damian Gilvary ahead of our arrival with a request for both rooms on the same floor. We were pleasantly surprized to get upgraded rooms on the 11th floor with access to the executive lounge and a lovely river view. Welcomed on arriival by Arlene at reception, check in was friendly, quick and efficient. Jean in the executive lounge looked after us very well and breakfast was delicious as usual. Arranged a Black Taxi tour with the concierge, would highly recommend same. Although we have been regular visitors to Belfast for years and know the history, we have been meaning to do the tour. Jack the taxi tour driver was great, the tour was unbiased, informative, lasted about 90minutes and was good fun.
We will be back to the Hilton.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LOELK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamianGilvary, Front Office Manager at Hilton Belfast, responded to this review, August 23, 2012
Thank you for taking the time to write a top rated review for the Hotel. It is always a pleasure to have our loyal guests share their experiences with rest of the world.

A very warm welcome awaits you on your next return.

Kind regards
Damian
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Belfast, United Kingdom
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed September 5, 2011

stayed here on the last night of 4 day break.
This hotel has ever thing you need for a perfect stay in Belfast.
our room on the 9th floor was amazing with great views over the city.
the room was kept to a very high standard .
ever thing you need for your stay at the hotel is in the room iron hair dryer
shampoo etc.
we went in the exec lounge on the 11th floor there you get drinks and snacks
served from 18.00 till 20.30 lovely lady called mary looked after us.
we decided to stay in the hotel for our evening meal,so glad we did
The food was top class and lots of it.
we had a great nights sleep lovely big bed, really comfy with lovely fresh linen.
Breakfast 108 different items to choose from didnt know where to start.
once again top class ,what a way to start your day.
staff at this hotel ,polite and well mannered.
special mention to Ciaran front office for looking after us during our stay

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank UlsterBrummie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, September 7, 2011
Thank you for taking the time to share your comments. I am delighted that you experienced a Perfect Stay at our hotel and look forward to welcoming you back to Hilton Belfast very soon.
We operate a Colleague Recognition Programme within Hilton Belfast and I have passed Ciaran's & Mary's names to our Human Resources Department on your behalf.

Best Regards

Damian
damian.gilvary@hilton.com
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Oxfordshire, England
Level Contributor
271 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed September 2, 2011

The hotel is just 2 mins walk from the rail station and within easy reach of all Belfast has to offer. Unfortunatley for the hotel, Belfast is the Wolverhampton of the Emerald Isle.... but if you do end up there, the Hilton is a great place to stay.

Rooms are clean and comfortable, staff are helpful and cheerful, and the food was good with a good choice at breakfast.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travelozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, October 8, 2011
Thank you for taking the time to share your comments. I am delighted that you experienced a warm welcome to the hotel and look forward to welcoming you back to Hilton Belfast very soon.

Best Regards

Damian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
67 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed September 1, 2011

1. Customer service definitely needs work as upon checkin I received a document that said if you handed it in at the restaurant that you would receive 500 Hhonors bonus points for eating in the restaurant. No language that said this was NOT valid at breakfast but was refused the next morning. No contact to date even though stay was several weeks ago and comment card and email submission to Hilton were made at the time.
Hotel is very handy for travelers coming into/out of the Belfast Central Rail station as it is less than a 5 minute walk.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank reisert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, October 8, 2011
Thank you for sharing your feedback on Hilton Belfast, I am disappointed to read that you experienced a problem with our Hilton HHonors Bonus Points with offer as a little extra when choosing to dine in our Sonoma Restaurant. Please accept my sincere apologies for this and for any inconvenience caused to you as a result. I have discussed each point you have highlighted with our Food & Beverage Manager to address and have since updated the welcome letter to avoid a reoccurance of this isolated matter.
Our Food & Beverage Manager would welcome the opportunity to improve upon your experience in the hotel and would request you to contact him on vipul.kapur@hilton.com.

Kindest Regards,

Damian
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Columbus OH
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed September 1, 2011

This hotel is nice but smaller rooms than usual Hilton. Well located, easy walk to town center. We overlooked the river which was nice till we realized it also overlooked the train tracks and the trains seem to run all night. No AC apparently so had to have the window open and it was noisy even on the 9th floor. I think you'd be better off in front, tell them you're concerned about the train noise, the staff was very helpful. We arranged some tours through concierge, definitely do the Giants Causeway(all day) and the black cab tour of the Troubles, that was fascinating.

  • Stayed August 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mebohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, October 8, 2011
Thank you for your feedback. It was a pleasure to look after you during your recent visit to our city. Please be advised that all rooms at Hilton Belfast have a full air conditioning system in place. I have communicated your feedback with our team who will appreciate your comments regarding the friendly and helpful staff at the Hilton Belfast.

We look forward to seeing you again soon.

Kind Regards,

Damian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 31, 2011

I stay in Hiltons all the time and I can confirm this hotel is top notch. From the warmth of the check in to the great rooms with great waterfront veiws I can`t recomend this hotel enough. The staff are very professional and genuinly freindly, which is important to a solo business traveler like myself.

Room Service whilst not cheap is of a very high standard, and same can be said of the breakfast, fresh and cooked to perfection....the best eggs Ive had in a Hotel ever !

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stephen_Manc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, October 6, 2011
Thank you for taking the time to share your comments. I am delighted that you experienced a warm welcome to the hotel and look forward to welcoming you back to Hilton Belfast very soon.

Best Regards

Damian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
157 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed August 29, 2011

I said here on 26th to 28th of August for a charity event in Belfast.

I booked 7 rooms for colleagues and myself. Excellent rate and excellent service. I have stayed in Belfast on business many times and this is the best hotel to date. Staff were friendly and helpful. The food was great value and great quality - a wonderful combination!

The rooms are large and have wonderful views over the river and is close to the city centre shopping area.

I look forward to returning.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank binnysays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBelfast, Front Office Manager at Hilton Belfast, responded to this review, October 6, 2011
Thank you for your lovely feedback. It is always a pleasure to welcome you and your colleagues to the hotel and we look forward to seeing you all again soon.

Kind Regards,

Damian
damian.gilvary@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Belfast

Property: Hilton Belfast
Address: 4 Lanyon Place, Belfast BT1 3LP, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Belfast
#14 Luxury Hotel in Belfast
#18 Business Hotel in Belfast
#20 Romantic Hotel in Belfast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Belfast 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Belfast hotel is an iconic part of he Belfast skyline situated on the banks for the River Lagan in the heart of Belfast City. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast City Hall and Victoria Square. 5 Minute walk to the SSE (formerly Odyssey) Arena and 1 mile from Titanic Belfast. WiFi is available in all rooms and is free for Hhonors members that book direct(Charges may apply to other bookings). The hotel is 100% non smoking, Executive Floor, Executive Lounge, one Restaurant, one Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, nine Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more   less 
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Also Known As:
Hilton Belfast Hotel Belfast
Hilton International Belfast
Belfast Hilton International
Belfast Hilton Hotel

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