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“Bad staff!”

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Ibis Belfast City Centre
Ranked #20 of 43 Hotels in Belfast
Certificate of Excellence
Albufeira
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Bad staff!”
Reviewed December 27, 2011

I booked a night in this hotel and it was a nightmare to find. Well, everything else in this hotel is ok, but the staff... Also, there´s no free parking, we have to pay ( like everything in this country ). One of the recepcionists sayed that we had a parking next to the building and we would pay 6 euros for 20 hours. The problem was that there where to parking sites just side by side, and i entered the rong one because she didnt explained me wich one was it.When i realised my mistake i moved the car to the right parking site. I left the car there for 5 hours and i payed 16 euros...???? Didnt have the time to go back and clarify this situation with the recepcionist.
Never coming back to this country again, its a money making machine!
OH! Almost forgot! I found pubic hair on the shower and under the toilet (lots of it)

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank le0zinh0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
A TripAdvisor Member
Reviewed December 26, 2011

I have stayed in this hotel several times, usually without incident. The last stay on the 22nd Dec however was slighty different, there was only one towel in the room not the usual 4 and the bed sheets must have been caught in the tumble dryer or something because they were full of holes! It looked very poor and there is no why whoever put the sheets on the bed didn't see the holes in was near the bottom corner and was approx 20cm x 20cm of tattered holes.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear Accor Traveller, Thank you for your review for Ibis Belfast City Centre. But I am dismayed that your last stay was not as enjoyable as the previous one, if you would like to discuss this further please feel free to contact me on h7232-gm@accor.com or 02890-238888. Kind Regards, Robert Dalton
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Northern Ireland
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 26, 2011

I have to say this is probably not the fanciest of hotels we have stayed in but we chose this one for the price as we just wanted somewhere to sleep in Belfast. The staff were very pleasant and the room was clean and basic. All in all I cannot fault this hotel.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissBNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear Miss BNI, Thank you for your kind review for Ibis Belfast City Centre. It is always a pleasure to hear that we have provided a comfortable and pleasant stay for our guest. I hope that we may be able to welcome you back again sometime in the near future. Kind Regards, Robert Dalton
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dublin
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 18, 2011

I've stayed here twice now and each time the rooms were spotless, a good size, very comfortable bed and no noise at all from the other rooms. The staff are very polite and the location is very central, perfect for shopping. And best of all, the rates are excellent,even at the weekend

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DublinMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear DublinMoose, Thank you so much for your kind review for Ibis Belfast City Centre and i am delighted to see you are a return customer. It is always a pleasure to be able to see how much good work the staff here at the hotel do to provide a relaxing stay for our guests. I hope that we may be seeing you again in the near future, Kind Regards, Robert Dalton
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A TripAdvisor Member
Reviewed December 13, 2011

Good accomodation for the price paid. They are helpful and polite. The rooms are clean and warm. Very close to the centre. The city tour bus can collect you on demand from the hotel gate and leave you there again. The city centre is within walking distance in a few minutes.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear Accor Traveller, Thank you for your kind review for Ibis Belfast City Centre. It is always great to hear how much our guests enjoy their stay with us and how the staff at hotel make their stay for them. I hope that we may be able to welcome you back again soon, Kind Regards, Robert Dalton
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COLERAINE,NORTHERN IRELAND
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 11, 2011

stayed about 5 times now at this hotel and wouldnt stay any where else its handy for the shopping and a 10 min walk to the train station. we choose this hotel as the staff are very friendly and helpful and it was a plus time as we got free breakfast due to being over charged back in oct which is great customer service. check in was easy and straight forward no hassles and if your going out somewhere like we were over to the odyssey to see Good mourning mrs brown you can use your room key card which you can swipe to open the doors to get in which is handy. the only problem we had which wasnt the hotels fault was we had got the receptionist to phone a taxi over to the odyssey which we were given a referrence number (got taxis before but with my surname not a referrence number) by the time we got outside and was standing talking to a friend the taxi came but wouldnt take us with out the referrence number never have I seen a taxi with a referrence number end up we went across the street to a taxi company who took us will be back again at this hotel as staff are really helpful and the location is handy for city centre plus the rooms are clean

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LYNDSEY0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear Lyndsey, Thank you for your very kind review for Ibis Belfast City Centre. I am delighted to see that you stay with us again was an enjoyable one. As always on behalf of the staff we extend our thanks to you and hope to be seeing you in the near future. Kind Regards, Robert Dalton
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Cavan, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 8, 2011

I stayed here recently with my daughter, booking at the last minute - (we needed to stay to shop a second day!) We were surprised and delighted to get a good rate Friday evening. The hotel may be a budget one, but it was spotless and the staff very friendly. We asked for extra towels and they arrived promptly. The £5 overnight rate in the car park was a bonus for us as we were expecting to pay £2 an hour. Breakfast was ok - typical for this type of hotel. We didn't try any other food while there, but a 24 hour service was offered. I will be returning soon to Belfast and will be booking in here. It doesn’t have bells and whistles, but it does offer perfectly fine overnight accommodation.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisbcc, General Manager at Ibis Belfast City Centre, responded to this review, January 3, 2012
Dear Anne G, Thank you so much for your great review for Ibis Belfast City Centre. It is always a pleasure to hear how much our guests enjoy their time with us here at Ibis Belfast. On behalf of the staff and my self i hope that we can welcome you back again somtime in the near future. Kind Regards, Robert Dalton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Belfast City Centre

Property: Ibis Belfast City Centre
Address: 100 Castle Street, Belfast BT1 1HP, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#21 Romantic Hotel in Belfast
#21 Business Hotel in Belfast
#23 Family Hotel in Belfast
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Belfast City Centre 3*
Number of rooms: 124
Official Description (provided by the hotel):
Modern 124 bedroom Ibis hotel located downtown within Belfast City Centre. All rooms en-suite and non smoking. Free wifi in lobby and lounge. Secure discounted car parking is available at City Car Park throughout the week at a discounted rate of GBP 6 for 24 hours. Close to shopping district, business, entertainment and cultural attractions. Odyssey, Titanic Quarter, Victoria Square, Opera House and Waterfront. Breakfast 4am to midday. Café and Bar. ... more   less 
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Also Known As:
Ibis Belfast City Centre Hotel Belfast

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